It is unfortunate that I am in both the insurance related and geographical position where I have to attend this business. The head dentist is a fine practitioner and he does a good job in the rare event you can see him. However, I give the business one star due to absolutely terrible wait times for general appointments (in excess of six months), and the demeanor of the staff. I will note that this office is in Penfield, NY, not the "City of Rocheter". I understand that they take lower levels of insurance but the operation of the business is antithetical to just about any sort of professional operation I have known in the area. Being a patient at this office is an experience in line with visiting the department of social services and dealing with somebody very forceful. I mean that both in the way they will try to force you into services you may not want or need and in the brute physical sense. The hygienists I have seen all struck me as completely rude and abusive. After visiting the office it is very clear that they DO NOT CARE about YOU AT ALL. If you need your teeth serviced they will do it and run the check as high as they can. Depending on the interface you may leave feeling like you left a welfare interview. You will step out of the doors to look at Pefield Road. read more

Been a patient for a few years. Always hard to get an appointment. They don't seem to understand the concept of a "wait list". Their answer - YOU call every day and see if there is an opening. I paid via credit card at the end of each appointment. Yet a week later I would get a bill in the mail. Again - had to call in to fix issue. Had a problem during NY lock down. Talk to my dentist, said I would be on the short list when they opened again. Had to call again (they never call me...) in early June. Pain was a 7/10 at this point. Their answer? They can book me at the end of July. 4 dentists over 2 offices and they couldn't fit me in. Called another dentist in Penfield. Got in next day. Day after that had work done to fix the problem. Very disappointed in Unity Dental. Would definitely NOT recommend them... read more

It was the worst experience I've ever had in my life because of this one particular doctor named Ahmed El-Halaby, DDS, MSD, It's because of people like him that make people who are nervous about going to the dentist incapable going him and his callous demeanor and not excluding his distasteful bedside manner for I wasn't a doctor he is a complete failure as a human being social media status #failure. And because of him my experience there it was a complete failure you know what rewind that because of him the experience was a failure but the nurses and secretaries were pretty lovely! read more

I wrote this review for the Unity Dental in Penfield NY.I have no idea why it's got me in California ,not that I wouldn't love to be there. Anyways,I have been received great care with Dr. Frank Massaro and his assistant CeCe the last few times I've been to Unity Dental( I've been there 3 times just this month for two fillings and a cleaning. Everyone I have had contact has been friendly and explained all questions I've have asked. I have had some issues with their wait list and billing though and are still working with them about the issues. For the most part I like the place. read more

When I made the appointment the woman stressed how busy they are and the importance of arriving early to my appointment. The receptionist squirted sanitizer onto my hands, that was so awkward. Anyways besides the rude and awkward receptionist, who couldn't find my appointment, there where no doctors there, on 9/23/21@2:30, when my appointment was scheduled. One guy was on vacation one skipped work that day and nobody called me to cancel. But Im kinda glad, I did not care for the guy that use to work at Lilac Dental in east rochester. I still cant believe someone squirted sanitizer on to my hands read more

I am writing to warn you to NOT use Ahmed El Halaby from this practice. I have seen his response to Dominique and I am sure he would like to try to respond to this one as well. I don't care if he does or not. I had surgery done by "Dr." Halaby five days ago. I was sedated for this procedure. Before the procedure, I was nervous since I received absolutely no pre-op information. If I hadn't had surgery before, I wouldn't have known not to eat and drink a certain number of hours before. Dr. Halaby saw me 15 minutes late and wasn't even ready. He was rushing around trying to figure out how to get the oxygen tank to work and snapping at his assistant. He put my arms in clamps that he forgot to sanitize. He kept snapping about my elbows being raised and jamming them down when he didn't give me any type of instruction on where to put my arms! I know he rushed through my surgery because they're scheduled back to back at the office. I wasn't even put under 40 minutes into my appointment time because Dr. Halaby's set up was a mess. I know he rushed through my surgery with the intention of fitting in another patient since he was running behind. He didnt even complete my surgery. Before the surgery, I gave Dr. Halaby my medication history. I told him that I DID NOT take any of my medicine because I knew I was going to be going under. This includes the LOWEST dose of an anxiety medication I take sparingly and my ADD medication. His demeanor immediately got ruder when I gave him my medication info. He gave me two minutes to ask questions as he started to sedate me. I told him I was afraid of the pain and he snapped and told me I would be fine, "dear". You know when people meet you and just make assumptions about you? Dr. Halaby assumes that everyone is an addict. He sedated me through IV but claims to my general dentist that I "fought" him my entire surgery. He claims I was using narcotics before my surgery and that's why I was "fighting so hard" as he took my teeth out. Neither doctor could answer how I could have possibly fought a GROWN MAN while completely sedated. When I woke up, I was crying. I remember telling Dr. Halaby I was in so much pain and to "make it stop" as my mouth was bleeding since I had just gotten my teeth ripped out. He claimed that I was a "red flag" and he ushered me out immediately when my friend came. He was rude to my friend and didn't take the time to give him any post-op information or even a sheet to take home. Imagine if I had taken my immigrant mother in to pick me up, she would have no idea what to do since she would have just been shoved out! People are going to react differently to being sedated. Dr. Halaby has ZERO bedside manner and I'm convinced he is a robot that's only feeling is to enjoy people's pain. Dr. Halaby called me after my surgery and was callous and short after ASKING ME about my pain. The night of my surgery, I threw up constantly for two days. I tried to talk to him about the nausea and he IMMEDIATELY called me and accused me of wanting pain meds. He raised his voice at me like I was a dog he was trying to correct. What was he talking about? I couldn't sleep at all and was worried about vomiting so much and infecting my wound. He said that I was throwing up at my own fault since I had used gauze to stop the bleeding after the procedure! How was I supposed to know when to stop using gauze? Any post op information I had to find on my own on the internet. I was just worried I was bleeding too much and I was making sure not to irritate my gum. Anyway--I was asking about my nausea, he made his stance on the pills very clear. I didn't ask him for any and just took the pain post surgery. He will accuse you of "wanting to walk around high all day" for no reason. I would NEVER recommend this man as a medical professional to ANYONE. He sincerely needs therapy to figure out why he has absolutely ZERO compassion as a healthcare profession and is just in it for the money. Dr. Halaby didn't even complete my surgery as planned and didn't tell my friend any details either. I will have to find another surgeon after this but I've been scarred for life. I have genuinely never had this experience with any type of surgery or dentist and I'm scared off now. read more

My experience is kind of similar. I needed oral surgery. I lost my dentist and went to Unity, because their office was close to me. I met a dentist who I thought was excellent and knowledgeable. She explained what was needed and referred me to Pluta Dental. She also said that was her last day at Unity. My surgeon was to be the gentleman mentioned in the other reports. I never met him. I was in the examination room and no one came for 40 min. I got impatient and started looking in other rooms for a Dr. One finally came and repeated what the Dentist at Unity had already told me. He said they were not going to do surgery that day and told me to reschedule and sent me a bill for $55. My insurance company gave them $17. I plan to give them $0.00. I decided I didn't want to have surgery done by people who treat their patients so cavalierly. The next day I called Unity. It took 2 days to get through. They tend not to answer the phone. The lady said the dentist would call me back to make new arrangements. As you would expect they have not. Then I read the reviews here. I THINK I DODGED A BULLET! read more

You will never be able to book an appointment unless you know your schedule 6 months out. Unreliable for student dental care.

Run, run fast as you can. I went to Unity Dental for years and left every time swearing I needed to find another dentist that accepted my insurance. Dental cleaning was adequate. If you need to see a Dentist, be prepared to wait and then be treated with a condescending attitude. A few years ago I had a cavity filled that was done very poorly, although I waited months for an appointment and spent hours in the chair. After a year+ of having food trapped in the filling, I had Unity fix the filling that was originally poorly performed. Again, I waited months for an appointment and spent hours in the chair. AND was once again charged $250 for the procedure. I would be asked "do you want x-rays today?" My response was No. Then I was told I couldn't return because I didn't have x-rays taken. I was never told the recommended interval for x-rays. This kick out the door was the best for me! I love my new dentist (Bay Ridge Dental) and finally feel my teeth are being cared for. read more

Received excellent care from Dr. Forte and his Assistant CeCe. A complex crown post repair was done very well. Pleased by the result and level of care. Thank You! read more

Unfortunately not very patient centered , difficulty in making appointments. Reception does not listen to what patient is trying to say. Hygentists and Dentists are wonderful. I believe some retraining on customer service for the front is needed read more

Zero stars. I spent 3 years giving Unity Dental a chance. 3! A few fillings & routine cleanings. Everyone there is rude. EVERYONE! I have never written a negative review in my life, but I feel that others need to know about this place. I changed dental hygienists after the one I saw kept belittling me about flossing & buying an electric toothbrush. She made me feel like a child. The receptionist was never warm & welcoming & often gave me false information. The last straw was when the Dentist told me I needed a filling. After seeking a second opinion, I learned that I DID NOT have a cavity. Leaving Unity Dental was a great choice! After a consult with a different location, I learned a few facts about my teeth that no one at Unity Dental had even cared to take the time to notice. Unbelievable. read more

3 hours for a filling - seriously! 3 HOURS. This practice has waaaay too many clients and can't service them all. And yet they're still accepting more every day! Steer clear! read more

this place was discusting the fabric covered chairs were so stained and dirty you really dont want to sit down. the tv was like from the 50s and that was just the beginning of my worst medical appointment i have ever had. i am 62 yrs old so i have had many doctor and dentist appt, when i called i said i needed to have my dentures refit. got in there early filled out the paperwork and then waited for 40 mins, i sat in the chair and she said lets take a look and then left the room 10min later the dentist came i explained what i needed and he asked why i didnt go back to where i got them, it was downtown i dont like to drive there. so then he tells me he does not have the stuff to the refit so i will have to make another appt i will go without any teeth in my mouth and eat soft stuff before i would ever go back there. i made the appt to have my dentures refit why would you give me an appt when you dont have the stuff to do it with. i will go back to eastman dental downtown they have a very professional staff. just because i have medicare and medicaid i still have the right to proper professional care and MOST important A CLEAN ENVIROMENT read more