I was referred to Dr. Drabik and his team by my sister who speaks so highly of her experience. As…read morean adult and professional pursuing braces for the first time, I really appreciated the Drabik team for exploring many options that fit both my budget and aesthetic needs. After ~ 18 months my smile has been completely transformed and I could not be happier with the results. They offer super convenient online bill pay, easy scheduling, and flexible hours with late night options as well as multiple offices. The best choice I could have made was coming to Dr. Drabik! I highly recommend their office and refer all my friends and family seeking a quality orthodontist.

I had my braces when I was much younger and I have had permanent retainers since. However, one of…read moremy retainers broke and I needed to find somewhere to remove the retainer and replace it with one I would remove. I asked around to some coworkers and this place was suggested by someone who brought her daughter here. I called an explained I didn't have any ortho coverage from my insurance and that I needed my retainers removed and replaced. They were very kind and let me know that the fee for bother retainers to be removed and replaced was going to be $280.00 which is a great price since ortho work is very expensive. The staff was all very friendly and professional both on the phone and in person. they helped me with every step of what needed to be done. The location was easy to find and I loved the inside décor of the rustic lodge. It makes me wish that I had my braces put on in Rochester so I could come to this place. I didn't have to wait long to have my initial appointment and they took my retainers off and did molds to make the new retainers. It took about a week to get my new retainers which are invisaline retainers and made right at the office. Months later, I am still very impressed and happy with my retainers and that I know of somewhere in town where I can go if I am in a pinch and need ortho work done. I highly suggest this great place!

Only place I trust with my family's teeth! Friendly, efficient, quality dental care. They look out…read morefor your teeth now and warn of any future issues you may have.

Worst dental experience of my 52 years. The first doctor who did my root canal was good; the one…read moredoing the crown was like Dr. Mengele. His bedside manner was hostile and he barked commands at me and treated me like he had a personal grievance with me at the prep for the crown. His treatment was so bad that I inquired on my way out if he would be placing the crown. Went in for the crown today--he put numbing gel and one second later (there was no time given for the gel to take effect) he violently jammed the needle for numbing into my gums. All this after I sat waiting for 45 minutes. I got up and left without allowing the procedure to continue and it is a good thing I did, since despite him ramming the needle into my guns twice I never got numb. I think his goal was to cause me pain. At the very least, he did not care about the pain at all. I have never had a dentist treat me this way. My theory is that he is a racist (I am a POC). I deeply distrust the work he did last time. I am seeing another dentist to complete the work and get an evaluation of that work he did. I only came here out of an emergency need. My bill, even for the crown I never got, is paid in full. If I discover it was improperly done, Aspen Dental of Webster, await your summons for a lawsuit. 0/10. Do NOT go here.

They wouldn't let me keep my own teeth?? Lol I had two teeth…read morepulled, and I wanted to keep them. Nothing wrong with them, not rotten, just wisdom teeth. And they literally said I couldn't have them! Weird, because I was always allowed to keep them previous times at other dentists. I mean... they're mine. Part of me. I made them myself. ?? Thought maybe there was some kind of new bio hazard law, but I looked into it, and no...

First time visiting for an evaluation with Dr. Romano at the Webster office. I was seen at…read moreprecisely my appointment time. Dr Romano is friendly, knowledgeable and professional, and he answered all of my questions. Hygienist Sharon also very pleasant and helpful. I feel comfortable at this practice, and am glad my dentist sent me here. Everyone I interacted with with great.

Dr. Romano and his staff are not professional, trustworthy, and dependable. They are not caring for…read morepatients; 3 times for postponement and then canceling right 10 minutes before the appointment time. Dr. Romano said to me, 'Go to other places' He was arrogant and irresponsible as medical personnel. I had a gum problem and saw Dr. Romano on Jan 14, 2022. After seeing him, I made an appointment on February 25th for deep cleaning. The clinic suddenly postponed it twice around the date, I tried to follow it and rescheduled other dates. I again got the call asking to postpone it before the date. On this 3rd time I needed to care for my teeth, so I pleaded with them to keep the appointment date as-is and they accepted it. Finally, upon my arrival on April 1, Joanne, the receptionist called me and said that the appointment was canceled because the hygienist Meghan should leave soon. I live 73 miles away from the clinic and it is a three-hour drive for a round trip. Should I make the next appointment? I needed to talk to the Doctor this time to discuss the matter not only my gum but the appointment. I talked to Dr. Romano expressing my sorry that this is not normal for the medical industry, much postponing and canceling is not appropriate. Soon he left the spot saying, "go to some other places!". He never asked about my gum condition and teeth at all. No wonder why this happened in this place. I was naive to expect their professional ethics and trust in the patient. I won't go there nor recommend this place.

I have only been there a few times and everyone was very helpful. One issue was at times when I…read morecalled the phone does ring with no answer. This has occurred a couple of times.I just had my insurance company try to call them and they got no answer with 2 tries.

I've been coming here for awhile now and I really enjoy the environment everytime. The staff is…read morereally respectful and the doctors go over all procedures with you ahead of time and go over the costs. They really take pride in their work and make sure the job is done right. Went in for 3 fillings and was done within 45 minutes, not bad!