This office seemed like a dream come true it was child orientated and they had a lot of kid stuff…read morearound the office. However, no one was super friendly or welcoming. I am a single mom of 3 and at the time I lived in greece, & driving to the office in chili with 3 small kids / one with autism, was not always easy....well after exactly 3 late appointments we were dropped. Completely dropped from the office. I mean I understand rules but just very disappointed with how insensitive the workers were and it ended up being a negative experience. I really wanted to like the office itself but it seemed the people there were just not the friendliest, and obviously it wasn't a fit for a working / single mom with three kids. ‍

What a fantastic pediatric dentist! We were in and out in a half an hour, which was PERFECT for my…read morethree-year-old. Upon entering, my son was able to run directly to a play area with a wide variety of toys while I checked in for the appointment. Within five minutes, we were brought back to a spacious room where the dental assistant explained all of the equipment and parts of the visit to my son. The hygienist put fluoride on his teeth (his flavor choice), he saw the dentist, and got to pick out a toothbrush. At the end, he got a coin to use on the "prize tower", and walked away from the visit very happy. I should also mention that I had a baby with me, who had a blowout and wanted to eat while we were there... and I was able to change and feed her with ease. I highly recommend this office!!!

This place has awful billing practice. my youngest went in for a tongue tie surgery it was never…read morebilled to insurance here we are almost 3 years later and they are trying to bill me for something that was 100% covered by insurance. i have reported them for insurance fraud and they at the time of the report i made they were under investigation already

Dr Caroci and the staff are absolutely incredible. They make you feel relaxed and at home. My son…read morewas a new patient with pain in a tooth and they got him in (during their lunch break!) quickly and took care of him that day. Everyone was extremely friendly and informative but Dr. Caroci is really one of the best professionals I have ever met. He jokes with the kids and takes time to get to know them and make them feel valued. We could not be happier with this office!!!

I've been a patient for more than 15 years. Excellent work - painless and effective dentist who…read morehas a team of excellent people working with him. Would have given a 5 star review based on my experience with this practice but his help in the past few days has been over and above the call of duty. Not too long ago my father died and it became clear that my mother has Alzheimer's and had to be placed in a home. On December 22rd she broke a tooth in one of her dentures - a front tooth - and was very embarrassed about this and very upset about it particularly going into the holiday. Although she wasn't a patient of Dr. Silver's, his office got her in right away and got the denture repaired and returned to her by the 23rd - even though his office wasn't open on the 23rd. A wonderful member of his staff even went to her nursing home at one point. She was so relieved to have that fixed - saved Christmas for her. You really can't ask for more.

I haven't even been to my appt. yet but the lady who answered the phone, Laurie, is as friendly as…read morecan be! They really seem friendly here, which helps with the dentist phobia. My appt. is Monday, I'll keep you updated!

I was recently informed that my daughter would be referred to another practice, but I didn't…read morereceive a referral. I was told that it was due to frequently missed appointments, I had a missed appointment May of 2015 due to jury duty and she missed an appointment this morning due to her not feeling well; which I called to inform them of this morning. It doesn't help that the practice's voicemail is not set up to accept messages and the practice is also closed on Fridays. I spoke to Kathy who proceeded to tell me that I had no respect for the dr or the practice and repeatedly placed me on hold and when she returned to the phone she proceeded to discuss the matter with her co-workers in the background as if I wasn't on the phone. She informed me that she had no time to spend on this matter when I informed her that the cancellation policy on their website differed from the action that was being taken and I asked for an explanation as to why. I also requested that if that if this was in fact their policy that I would like to receive their decision in writing and she refused and stated I could document our call. Her behavior was completely unprofessional and rude. I requested a call back from the dr and asked an estimated time frame of when I could expect a call back, she stated she could not give me one and proceeded to hang up. Policies should remain consistent and should not vary based on who the client is, which I believe is the case in this instance. I would not deem one missed appointment last year and one missed today as excessive. Their policy should updated to reflect dismissal from the practice, if that's in fact the case.

I've been attending Dr. Kelley's office for my entire life, and I have only ever had wonderful…read moreexperiences! The hygienists were wonderful when I was a little kid, and continue to be wonderful now that I am a young adult. They all show so much care and interest in their patients! Love this office so much!

I have nothing but good things to say about Dr Kochman! We moved to Rochester a few years ago and…read morehe was recommended and we are so glad. The staff is lovely and always makes you feel welcome! My daughter needed help with a loose tooth and was very afraid. He made her comfortable and the tooth was out before she realized and magically cane out of her ear! It was awesome and 3 years later she still talks about it!

Just had my 3-year old's first cleaning and I was appalled by the dentist's attitude and behavior…read more My kiddo was nervous and threw up after the teeth cleaning. I would expect a pediatric dentist would be patient and kind as my kiddo tried to settle down. Then while i tried to help soothe my child, the dentist basically told me to stop talking, and rushed to pry her mouth open to count her teeth. I was so upset I refused the fluoride treatment and was then scolded for not bringing my kiddo in for a morning appointment. I will not return and highly recommend that other parents look elsewhere... there is just no need to talk down to parents and rush an upset child. I would gladly stop an appointment and pay for another follow up visit than have my kiddo treated this way!

Dr.Lowenguth and her staff redefine what it means to receive dental care. I came to ROC Perio after…read morea bad experience with a gum graft at a different dental group in the Buffalo area; the gum graft failed and the surgeon could not explain why but still wanted to perform another surgery on me. I did not feel comfortable continuing care at this location and sought out a new provider. I had a family member who had received treatment from Dr.Shang at ROC Perio and had a fantastic experience. From my first visit, I knew I was in capable hands. The office is pristine, the administrative staff worked with me to answer all my insurance-related questions (and I had a lot!), and every dental assistant I worked with was kind, professional, and informative. Dr.Lowenguth is masterful at what she does, which is like plastic surgery in your mouth. Beyond her skill, she was welcoming, caring, and explained my care plan to me at every step of the way. She even shared her personal phone number with me after my surgery and told me to contact her if I had any questions or concerns during recovery. Dr.Lowenguth and her team not only performed a successful gum graft, but gave me the information and tools needed to maintain my dental health for the long term while treating me with the utmost kindness and care along the way. I will not go anywhere else for my periodontic needs!

Went here for the first time in October, and wasn't that pleased with them, the periodontist did a…read moreperfunctory first exam and told me to get a cleaning which I did that day at this office. The hygienist also had loads of feedback about what I was doing wrong and wasn't doing right. I listened and went away feeling like this place blames their patients for their periodontal disease, something I'd never felt in over 25 years of visiting periodontists. I religiously followed the hygienist's recommendations for the next six months, got a cleaning at my regular dentist at the three month mark (as I always do), and returned to this practice at the six month mark for another cleaning expecting some positive feedback. Ha! No way! Even though I had followed the advice everyday, twice a day, I was still told it was not good enough. After I pushed back and said I've done exactly what you told me to do for six months, the feedback changed to it's better, but you're still not doing it right. Again, I felt completely to blame for my genetic predisposition to periodontal disease. After all this high and mighty treatment by them, when it came time to schedule my next cleaning, there were no appointments for eight months! I'm supposed to have cleanings every three months rotating between dentist and periodontist. They have oversubscribed their practice to such a degree that they can't provide the timely treatment their patients require. The hygienist didn't think it odd that I was going to be two months late for my next cleaning with them (it would give her more opportunity to chastise me, I guess). It seems this practice is a-ok with their patients with periodontal disease to not receive the treatment they need on the schedule prescribed by both my dentist and the periodontist. Course, I'm not sure what a periodontist would have said that day, I wasn't seen by one at the end of the visit. I was told Dr. Shang (who I had seen in October for an initial exam) wasn't in that day, and I'd have to come back for another appointment to see her, rather than having another available periodontist do an exam, and write some notes for Dr. Shang about my current condition. When I checked out and asked to make that follow-up appointment, I was told they don't make appointments, and that the scheduling coordinator would call me to make the appointment. I had never experienced not being able to make a follow-up appointment at check-out. This seemed to make it inconvenient for the patient who has to be available for a phone call whenever it's convenient for the practice to call. But, I needn't have worried, just as they don't really care that their patients can't get timely treatment, they also don't care if they actually see a periodontist, no one ever called to schedule that appointment. I was told by the hygienist not to worry there'd be no charge for the follow-up appointment with the periodontist b/c it's included in the cleaning fee. I pretty sure there will be no reduction in the cleaning fee by this practice due to no periodontist ever looking in my mouth.

I've never been one who enjoys going to the dentist for anything, even a cleaning. However Dr…read more Morono and his staff are so go at making you comfortable and putting you at ease.They genuinely care about you and any concerns you have. The staff takes the time to get to know you, so you always have real conversations when your there... no small talk. The lobby is made up of over sized comfy leather chairs and a cute kids corner with books and coloring activities. They always have a wide variety of magazines and newspapers to read while your waiting. I love all the modern upgrades they have in their patient rooms, flat screen tv's that are right in front of you. (you are in control of the remote) Comfortable chairs too. The small travel sized samples you receive after your cleaning is great for me with all the trips I go on. (toothbrush, mouthwash, floss and picks) So even tho I don't look forward to going to the dentist (who really does?), I no longer have any anxiety when I do have to go.

Dr. Morono retired, the office is still there under a new name, Mondovi dental. Nothing there has…read morebeen consistent since his retirement.

My husband and I have been patients of Dr. Squilla's for the past ten years and we can't say enough…read morepositive things about him! Besides the biannual cleanings, we both have had our wisdom teeth extracted by Dr. Squilla (or Dr. Dan as he congenially has folks refer to him by). He's a fit, attractive gentleman in his late 30's, early 40's and is the utmost professional. (I mention his appearance solely because he's pleasant to gaze upon while experiencing a perhaps not-so pleasant experience!) One of the benefits of a smaller, locally owned office is that there is typically a low turn-over. I have had the same dental hygienist the whole time I have been with Dr. Dan. My hubby's gums are extremely sensitive and the dental hygienist has mastered the art of cleaning his teeth without making him feel like he's been placed on some medieval torture chamber. The office staff is excellent at reminding you of your appointments: you receive a postcard several weeks prior, and then a phone call a few days before. They accept most forms of insurance, and will work with you if you don't have insurance and need to implement a payment plan. The office is in a beautiful historic house and there is always on-street parking in front. I would recommend Dr. Dan and his staff without reservation.