My husband and I have travelled 2 1/2 hours over these 5 years and have been very pleased with all…read moreaspects of services. They took our insurance and it was worth driving for excellent service. The front desk staff, dental hygienists and dentist were always there to help us with prompt calls, scheduling, top line equipment and techniques. Very pleased and only changed because now I have new insurance that allows me to stay local.

I had a problem after my regular WNYD office was closed. Found this location in a Google search. I…read morehad no idea there was one closer to my home! Before this I had only been offered Henrietta or Greece. I'm not sure how long they have been open, but everyone was very friendly and efficient and the office was bright and cheerful. This will be my new location from now on.

I like this place. It's very clean and very kid friendly. The staff is nice and do well with…read morechildren. I like that they have tvs on the ceiling for younger kids.

Very unprofessional dentist office. Daughter came in for a 6 month cleaning. They applied a…read morefluoride treatment without letting me know there would be a charge of $30 dollars because my insurance only covers it once a year. When I got to the checkout I was told there is a $30 charge, not once before the treatment was I notified that I had to pay out of my pocket. When I explained I wasn't aware of the charge I was told that it's my problem I should have checked my insurance. I never heard of a Dentist office performing a procedure without checking your insurance to make sure your covered or making you aware it's an extra charge. When you get your car fixed do they fix everything on your car first then ask to pay a bill even though you didnt authorize them to make the repairs. I'll be taking my daughter somewhere else where the people have common sense.

My toddler fell and had a tooth injury. Despite not being a current patient, they got him in right…read moreaway and were so good with him. At his next appointment, which was his first standard dental visit, they were thorough but never at the expense of him feeling comfortable and understanding what was going to happen. He actually wanted to go back to the dentist the next day. I could not imagine a better outcome. :-)

I'd give zero stars if possible. She traumatized my child and myself. Wait time is forever. I am…read moreconvinced she made up things needing to be done. Gives novocaine then leaves for 45 minutes so you need more novacaine when she finally gets around to you. I do not recommend this practice at all. RUN. Also, talks only about herself with zero interest in patients.

I truly couldn't be happier with Dr Bracker and her staff. It had been way too long. Like years. We…read morecan blame a prior lack of insurance for that, and my own putting it off. Pro Tip: DONT PUT IT OFF. There's no need. After my consultation with Dr Bracker and her warm, kind staff, I realized that they would take special care with me and my not-wanting-to-be-there. And they did! I was told that I could raise my hand at any point to pause or stop, that they'd make sure I wasn't feeling a thing. I felt well informed about what was going on, that made me feel at ease too. The (excellent) hygienist is very gentle, as is Dr. B. My deep cleaning took two sessions. By the end of both sessions, I felt relaxed (even while getting fillings) and no longer apprehensive. I can honestly say that I look forward to visiting again in 3 months. Never in my life have I looked forward to the dentist. Thank you, thank you, thank you, Dr Bracker and team.

I remember going here for a bit around my late teens/early 20s, I'm not sure if they are still…read morearound. I do remember not going back for a reason. I think I only went because it's hard to find places accepting people with medicaid or Medicaid managed. I just remember waiting for a while for the dentist, they weren't always chatty or personable, it was an in and out sort of thing.

New patient ** Took my son in for his first dental visit on…read morea Wednesday. First the dental assistant opens the utensils and just shakes drops them on to the table. Does the usual cleaning. The DR comes in with a stuffy runny nose, peaks in my sons mouth for a second to "examine" him and then looks at the xray. Thinking my son has no adult teeth on top or bottom. His accent was hard to understand and didnt try to help me understand a damn thing. So my son get another xray done to make sure his adults are there. Yup they were there, end of visit. The Dr never came back in, never told me freaking anything! The best part was when the dental assistant asked me if I could come in sooner then time of my next appointment on Friday because she was going to call off that day, And that she was moving on Saturday. I'm sorry, excuse me?! She wasnt rude about it but it was very unprofessional.

I was recently informed that my daughter would be referred to another practice, but I didn't…read morereceive a referral. I was told that it was due to frequently missed appointments, I had a missed appointment May of 2015 due to jury duty and she missed an appointment this morning due to her not feeling well; which I called to inform them of this morning. It doesn't help that the practice's voicemail is not set up to accept messages and the practice is also closed on Fridays. I spoke to Kathy who proceeded to tell me that I had no respect for the dr or the practice and repeatedly placed me on hold and when she returned to the phone she proceeded to discuss the matter with her co-workers in the background as if I wasn't on the phone. She informed me that she had no time to spend on this matter when I informed her that the cancellation policy on their website differed from the action that was being taken and I asked for an explanation as to why. I also requested that if that if this was in fact their policy that I would like to receive their decision in writing and she refused and stated I could document our call. Her behavior was completely unprofessional and rude. I requested a call back from the dr and asked an estimated time frame of when I could expect a call back, she stated she could not give me one and proceeded to hang up. Policies should remain consistent and should not vary based on who the client is, which I believe is the case in this instance. I would not deem one missed appointment last year and one missed today as excessive. Their policy should updated to reflect dismissal from the practice, if that's in fact the case.

I've been attending Dr. Kelley's office for my entire life, and I have only ever had wonderful…read moreexperiences! The hygienists were wonderful when I was a little kid, and continue to be wonderful now that I am a young adult. They all show so much care and interest in their patients! Love this office so much!

This place is horrible. Set an appointment 6 months ago (because they are booking far in advance) I…read morehad the filling done, but I am unable to floss so now plaque builds up in that area. I then went in for my yearly cleaning and they said I have cavities there now because of it. I showed and explained I wasn't able to floss, they said I need the filling filed, but they won't do it. WHY is this place still in business. The care quality is horrendous, as a child I felt ignored and as if they did not care about me or my teeth. I would expect that they atleast explain what they do and are friendly. I had a scan done a month ago saying I had 0 cavities, then now I have many. How does that make any sense? DON'T TAKE YOUR KIDS HERE!

This place is an absolute joke!!! They have zero empathy, compassion or patience for children…read morebecause of this dentist my daughter has severe anxiety when it comes to the dentist. Last time we were here they were so rude and got attitude with my daughter for crying and basically told her if she didn't stop they had to move in. How unprofessional and then my other child they improperly sealed and neglected her tooth. We kept telling them it was getting worse and they did nothing about it.

I was referred to come to West side family dentist. I called the service desk and spoke to…read moreStephanie who was very rude. I told her my insurance is Excellus Platinum select, and that i would like to make an appt to come in for cleaning. she kept asking me few questions back and forth who is your employer. I said we purchase insurance from Excellus. For some reason or misunderstanding, she tole me they won't accept my insurance, so i called Excellus and explained this. I also purchase separate dental plan from delta dental so i called the office again and spoke to Stephanie who said that I would pay out of pocket first then have delta dental reimburse me, which has never been true when i used it before. I really loved this practice because it is convenient for my kids but there are plenty of good dentists out there so we will find a good one for my family. I would not recommend this place for dentistry. It seems Stephanie makes decision who can come in this office. This place will lose business if she is still doing same mean and rude service and prejudice to others.

Dr. Lubes is wonderful!! He is very knowledgeable and always so caring and friendly.read more