My toddler fell and had a tooth injury. Despite not being a current patient, they got him in right…read moreaway and were so good with him. At his next appointment, which was his first standard dental visit, they were thorough but never at the expense of him feeling comfortable and understanding what was going to happen. He actually wanted to go back to the dentist the next day. I could not imagine a better outcome. :-)

This office seemed like a dream come true it was child orientated and they had a lot of kid stuff…read morearound the office. However, no one was super friendly or welcoming. I am a single mom of 3 and at the time I lived in greece, & driving to the office in chili with 3 small kids / one with autism, was not always easy....well after exactly 3 late appointments we were dropped. Completely dropped from the office. I mean I understand rules but just very disappointed with how insensitive the workers were and it ended up being a negative experience. I really wanted to like the office itself but it seemed the people there were just not the friendliest, and obviously it wasn't a fit for a working / single mom with three kids. ‍

What a fantastic pediatric dentist! We were in and out in a half an hour, which was PERFECT for my…read morethree-year-old. Upon entering, my son was able to run directly to a play area with a wide variety of toys while I checked in for the appointment. Within five minutes, we were brought back to a spacious room where the dental assistant explained all of the equipment and parts of the visit to my son. The hygienist put fluoride on his teeth (his flavor choice), he saw the dentist, and got to pick out a toothbrush. At the end, he got a coin to use on the "prize tower", and walked away from the visit very happy. I should also mention that I had a baby with me, who had a blowout and wanted to eat while we were there... and I was able to change and feed her with ease. I highly recommend this office!!!

I remember going here for a bit around my late teens/early 20s, I'm not sure if they are still…read morearound. I do remember not going back for a reason. I think I only went because it's hard to find places accepting people with medicaid or Medicaid managed. I just remember waiting for a while for the dentist, they weren't always chatty or personable, it was an in and out sort of thing.

New patient ** Took my son in for his first dental visit on…read morea Wednesday. First the dental assistant opens the utensils and just shakes drops them on to the table. Does the usual cleaning. The DR comes in with a stuffy runny nose, peaks in my sons mouth for a second to "examine" him and then looks at the xray. Thinking my son has no adult teeth on top or bottom. His accent was hard to understand and didnt try to help me understand a damn thing. So my son get another xray done to make sure his adults are there. Yup they were there, end of visit. The Dr never came back in, never told me freaking anything! The best part was when the dental assistant asked me if I could come in sooner then time of my next appointment on Friday because she was going to call off that day, And that she was moving on Saturday. I'm sorry, excuse me?! She wasnt rude about it but it was very unprofessional.

I was referred to come to West side family dentist. I called the service desk and spoke to…read moreStephanie who was very rude. I told her my insurance is Excellus Platinum select, and that i would like to make an appt to come in for cleaning. she kept asking me few questions back and forth who is your employer. I said we purchase insurance from Excellus. For some reason or misunderstanding, she tole me they won't accept my insurance, so i called Excellus and explained this. I also purchase separate dental plan from delta dental so i called the office again and spoke to Stephanie who said that I would pay out of pocket first then have delta dental reimburse me, which has never been true when i used it before. I really loved this practice because it is convenient for my kids but there are plenty of good dentists out there so we will find a good one for my family. I would not recommend this place for dentistry. It seems Stephanie makes decision who can come in this office. This place will lose business if she is still doing same mean and rude service and prejudice to others.

Dr. Lubes is wonderful!! He is very knowledgeable and always so caring and friendly.read more

My husband and I have travelled 2 1/2 hours over these 5 years and have been very pleased with all…read moreaspects of services. They took our insurance and it was worth driving for excellent service. The front desk staff, dental hygienists and dentist were always there to help us with prompt calls, scheduling, top line equipment and techniques. Very pleased and only changed because now I have new insurance that allows me to stay local.

I had a problem after my regular WNYD office was closed. Found this location in a Google search. I…read morehad no idea there was one closer to my home! Before this I had only been offered Henrietta or Greece. I'm not sure how long they have been open, but everyone was very friendly and efficient and the office was bright and cheerful. This will be my new location from now on.

Very good dentist. Both Dr John and Dr Marino were very friendly and work well with my two young…read moreboys. They get really excited about the balloon animals at the end. Highly recommend for kids. Although they don't do major procedures but for fillings and cleans I would definitely keep coming back.

Average dentist. They don't let you make appointments six months in advance, like most dentists…read more They send you a postcard closer to when the six months is up to schedule an appointment. My two children go to this dentist. On our last visit, they came to get them from the front desk 20 minutes after the scheduled start of the appointment. They do make balloon animals at the end and send them home with new toothbrushes and floss. We live 20 minutes away, may have to look for a new one closer to home. Nothing that wows me as a parent.

I had a procedure done at western ny dental and I paid the bill at the time the service was…read morerendered. Two months later western ny dental called me and said that I had an outstanding balance of over $500.00. They told me that I should have been made aware of any additional charge, which of course never happened. This seems like a classic bait and switch. I am a retired person, combat vet and this sort of surprise, in this economy, is the last this I need.

The receptionist was so RUDE. I told her I cannot read lips with the damn mask on!!! Never again go…read morethere!!!!! Don't bother go there as well!!!!