This place has awful billing practice. my youngest went in for a tongue tie surgery it was never…read morebilled to insurance here we are almost 3 years later and they are trying to bill me for something that was 100% covered by insurance. i have reported them for insurance fraud and they at the time of the report i made they were under investigation already

Dr Caroci and the staff are absolutely incredible. They make you feel relaxed and at home. My son…read morewas a new patient with pain in a tooth and they got him in (during their lunch break!) quickly and took care of him that day. Everyone was extremely friendly and informative but Dr. Caroci is really one of the best professionals I have ever met. He jokes with the kids and takes time to get to know them and make them feel valued. We could not be happier with this office!!!

I'm no longer a patient with them. Yes Dr. Zack is super friendly and the office is great. But…read moreknowledge is lacking. Please do your own research or get a second opinion if your child 5 and under developed a cavity.

They are amazing with children! The office staff, the hygienist and the dentist are so kind and…read moregentle. I wanted the best possible experience for my grandson and he got it here.

I had an abscess tooth, and Tanya got me in and out within 15 minutes. Very friendly and…read moreprofessional.

Worst experience of my life. You have to remind the techs to change thier gloves the instrument…read moretray was brought over unprotected. The nurse hasn't pleased when I brought up my concerns about how unprofessional and painful the numbing shots were and. The staff talks about clients to each within hear shot of of clients. This place is below standards and should be inspected and audited for hygienic mispractice. Its the worse of the worse even for Rochester. The manager was condescending amd dismissive and wasnt any better. If you value your health please do not come here I left before they worked on me.

I originally posted this review under a different location by mistake, even though I had never…read morevisited that office. This review is intended for the correct location. This dental clinic is part of the URMC hospital system. In addition to regular dental appointments upstairs, they also offer urgent dental care for patients who are not already part of the system, which is incredibly helpful in an emergency. They accept most insurance plans. My only minor complaint is that the signage and check in process could be clearer. If it's your first visit, it may take a little extra time to figure out exactly where to go and how to get started. For routine dental care, you can receive comprehensive treatment here, but be aware that scheduling an appointment may take some time. This is on the first floor. If you just need a dentist call in and make an appointment with general dentistry. For urgent care, you complete a form, wait to be called, and then are seen based on the severity of your issue from my view point. From what I understand, Mondays and Fridays tend to be especially busy. I arrived a few minutes after 8:00 AM for a dental emergency, and the waiting room was already full. Even so, from check-in to the completion of my visit, the entire process took about an hour and a half, which I thought was quite reasonable considering the circumstances. Of course, the total time will depend on the treatment you need and how many patients, staff and what they need to take care of. The staff were pleasant, helpful, and professional. The dentists, hygienists, and other clinical staff were knowledgeable, friendly. One thing to note is that you may be treated by dental professionals who are completing advanced training or working toward licensure in the United States. Many are experienced dentists from other countries. Rest assured, they work under the supervision of licensed dentists and instructors, so you are in very capable hands. The clinic is easily accessible by public transportation, and there is a parking garage available on site. However, parking is not validated I know it's annoying and believe me people were annoyed. Oh well.....

The current dentist in training that I have is the best one ever! The dentists there try to do ALL…read morethey can to save your teeth rather than pull a tooth which frequently happened to me in Wayne County! The receptionists as well as the dental hygienists are kind, courteous, & extremely helpful, AND they cater to cowards like me. LOL! When my driver's son was injured in a gym class game with his front teeth broken, I told her to go up to Eastman Dental immediately & get help. She did take her son there & they fixed his teeth so well that you couldn't even tell they were ever broken!

Great place, treated like family and everyone is professional. Staff is friendly and make the kids…read morefeel welcome.

I am extremely disappointed with the service at this clinic. Dr. Maria canceled my children's…read moreappointment without any prior notification. When I called the office to find out what happened, I learned that the cancellation was made without any valid reason. I cannot recommend this place to anyone looking for reliable dental care for their kids.

Our experience at this office has been very disappointing. Appointments consistently felt rushed,…read morebut our most recent visit was especially concerning. After my daughter had a crown placed, she developed an abscess and ultimately needed the tooth extracted. During the procedure, she was given novocaine and was in significant pain from the injections--she was crying, screaming, and clearly terrified. When the dentist returned to continue, she instinctively grabbed his hand out of fear and said she "couldn't breathe." Instead of offering reassurance, he responded sternly "let go of my hands" and continued the procedure without addressing her distress. As her parent, it was very difficult to watch. I had to step in and remind him that she is only 7 years old and was experiencing something frightening and overwhelming. There was little effort made to comfort or calm her, and the interaction felt rushed and lacking compassion. While the front desk staff and dental hygienists have always been kind and professional, this experience with the dentist was upsetting enough that we will be transferring care elsewhere. I hope this feedback encourages a more patient, empathetic approach--especially when treating young children.

I truly couldn't be happier with Dr Bracker and her staff. It had been way too long. Like years. We…read morecan blame a prior lack of insurance for that, and my own putting it off. Pro Tip: DONT PUT IT OFF. There's no need. After my consultation with Dr Bracker and her warm, kind staff, I realized that they would take special care with me and my not-wanting-to-be-there. And they did! I was told that I could raise my hand at any point to pause or stop, that they'd make sure I wasn't feeling a thing. I felt well informed about what was going on, that made me feel at ease too. The (excellent) hygienist is very gentle, as is Dr. B. My deep cleaning took two sessions. By the end of both sessions, I felt relaxed (even while getting fillings) and no longer apprehensive. I can honestly say that I look forward to visiting again in 3 months. Never in my life have I looked forward to the dentist. Thank you, thank you, thank you, Dr Bracker and team.

I'd give zero stars if possible. She traumatized my child and myself. Wait time is forever. I am…read moreconvinced she made up things needing to be done. Gives novocaine then leaves for 45 minutes so you need more novacaine when she finally gets around to you. I do not recommend this practice at all. RUN. Also, talks only about herself with zero interest in patients.

I like this place. It's very clean and very kid friendly. The staff is nice and do well with…read morechildren. I like that they have tvs on the ceiling for younger kids.

Very unprofessional dentist office. Daughter came in for a 6 month cleaning. They applied a…read morefluoride treatment without letting me know there would be a charge of $30 dollars because my insurance only covers it once a year. When I got to the checkout I was told there is a $30 charge, not once before the treatment was I notified that I had to pay out of my pocket. When I explained I wasn't aware of the charge I was told that it's my problem I should have checked my insurance. I never heard of a Dentist office performing a procedure without checking your insurance to make sure your covered or making you aware it's an extra charge. When you get your car fixed do they fix everything on your car first then ask to pay a bill even though you didnt authorize them to make the repairs. I'll be taking my daughter somewhere else where the people have common sense.

I have nothing but good things to say about Dr Kochman! We moved to Rochester a few years ago and…read morehe was recommended and we are so glad. The staff is lovely and always makes you feel welcome! My daughter needed help with a loose tooth and was very afraid. He made her comfortable and the tooth was out before she realized and magically cane out of her ear! It was awesome and 3 years later she still talks about it!

Just had my 3-year old's first cleaning and I was appalled by the dentist's attitude and behavior…read more My kiddo was nervous and threw up after the teeth cleaning. I would expect a pediatric dentist would be patient and kind as my kiddo tried to settle down. Then while i tried to help soothe my child, the dentist basically told me to stop talking, and rushed to pry her mouth open to count her teeth. I was so upset I refused the fluoride treatment and was then scolded for not bringing my kiddo in for a morning appointment. I will not return and highly recommend that other parents look elsewhere... there is just no need to talk down to parents and rush an upset child. I would gladly stop an appointment and pay for another follow up visit than have my kiddo treated this way!

Cornerstone dental office was very professional and close to my home, love! i look forward to…read moreseeing them for continued care

I am 85 years old and have used cornerstone for over 20 year. Dr. Dan is a gift the staff…read moreprofessional, and super helpfull. Cornorstone earn 10 out of 10 stars. DPZ