I wish I could give zero stars if I could. While the dentist and the hygienist I met previously…read morewere competent my experience today confirmed why I avoid this location. Rude staff, cancelled my appointment with no notice even though I had called them several times previously. Avoid this place! It's shameful there are no decent dental offices in Rochester that don't charge and an arm, leg and a eyeball! Even still this company will Never get my business again!!!

Disorganized, unprofessional and dishonest. I had a crown put in, it was 2 mm too short, fitted by…read morenew staff who clearly did not know what they were doing. Doctor T. denied walked out of the room and left them to put it on. I complained about the exposed part causing me pain and Dr. T denied any wrongdoing without even looking at what they did. A different WNY dental office confirmed that the 2 mm gap should not be there. Corporate was asked to refund the $600 I had to pay out of pocket, but never did. 4 years later, I am still in pain as the tooth under the crown is rotting now thanks to the gap in the ill-fitted crown. The office staff is ridiculously slow and uncaring. I would never, Ever go there again.

10 minute cleaning & a $330 bill after my insurance paid her!! I will be turning her in for…read moreinsurance fraud!! Also Ever since covid this dentist has cut her staff to almost zero. Before 2020, she had a couple great hygienists but now she is doing the cleanings & X-rays?!? And I see 1 receptionist who is rude!! And this $330 bill has no explanation so I refuse to pay for her TESLA!!

I had my first cleaning yesterday! Dr. Najeem was very gregarious, yet professional and efficient…read more Cleanings can be painful for me, yet she was gentle and thorough. Her staff was welcoming, and her waiting area was clean and spacious. But the best was the doctor's genuinely friendly persona. I will return.

Cornerstone dental office was very professional and close to my home, love! i look forward to…read moreseeing them for continued care

Went to apt was told it was a consultation, no money needed. I didn't complete the 55 million page…read morenew patient forms I figured I would fill them in at the office and the morning of my appointment they called me and told me I needed to fill them out before I came. I asked them then how much the appointment was and they told me it was a free consultation only to get there and be charged for a comprehensive visit would not even a basic visit was done. The doctor was in and out of the room within minutes and left charting to his assistant. I told the front desk that it was a consultation and of course the woman didn't know what I was talking about even though she talked to me that morning. I paid in since I had the doctor's email I emailed the doctor let him know what was going on he said he'd give me the money back. He never did a month goes by I email again he ignores the email. Finally I get in touch with the bank after I show them proof. The bank pays me back. Once the bank gets in touch with the dentist that is when they get back to me. I shouldn't have to call the bank to get my money or be ignored or waste my time to come in for a money grab. You're not even able to make your own appointments they tell you when you can and can't come. Not accommodating, nobody knows what they're talking about, they will ignore you if they owe you money. It was an experience I could do without. When looking for a dentist you want to make sure you have faith and trust and if they can accommodate a consultation or bill you for the correct services from the start, You have to question Do you trust them with the rest!

I have been going to Mesolella dental for three years and can't say more about the professionalism…read moreand attention from the staff. The one year I did not have employee sponsored insurance, and paid out of pocket, everything was reasonably priced and I appreciated their transparency. They did an intraoral scan of my mouth for Invisalign at my most recent visit, and it was quick, easy, and extremely informative.

On a recent visit from Long Island to family in Rochester I had a dental emergency. Finding…read moreMesolella Dental was an amazing experience. Not only extremely professional but the Doctors and Staff did everything possible to make me comfortable in an uncomfortable situation. Thank you again & again for the quick and efficient response to my em

Dr Tim is very knowledgeable, competent, comforting. He listens to you as the patient. I am very…read morepleased with him and his staff is great!

honestly i love one person there and shes probably the only person worth seeing there. when you…read morecall be prepared for attitude. if you are sick to get a new appointment you have to call when you are "symptom free" and rescheduling could be months from the appointment you had scheduled. like next year.

Never ever again. Staff was rude, x ray tech was rough, even though I complained about pain. All I…read moreneeded was an extraction of one tooth. They wanted to do more. Waited in pain for days for appointment, tooth got infected, they would not see me until appointment. Ended up going to ER. They are the worst, no wonder the 3 kids all starting crying and screaming when they were called back.

From my experience of veneer consultation- The dentist was patronizing and judgmental, and refused…read moreto perform the service. I will not disclose the name, as I only wish to draw attention to the issue and not slander a professional. This happened several years ago and I am still bothered by it. When I reached out via email to share my experience and how it affected me, I was gaslit and ignored. I'm sure they treat many patients very well. I was not one of them.

I've been going to Elmwood Dental for over 15 years. I've seen a lot of changes in staff during…read morethat time. But one thing I can always count on is that they will see me promptly, and take good care of my teeth. During my last visit, I pointed out a small chip in a tooth. Dr. Comfort immediately smoothed it out and didn't charge me for it! Nice people behind the desk, excellent hygienists, and well trained, competent dentists. Highly recommend.

Small family dental practice. Scheduling an appointment is easy if you do it at your appointment…read morefor your next six months out. If you wait any later, there will be a wait! My dental hygienist is always great, does a wonderful job on my teeth. My children always have positive things to say as well. Waiting room and exam rooms are always clean! Location is super convenient! Overall excellent experience!

From the owner: Vicaretti Dental Care has provided high quality dental services to patients of all ages in the…read moreGreater Rochester area since 1988. Our friendly dentists, Dr. Vicaretti and Dr. Marino, along with their professional staff, go out of their way to make every patient feel comfortably at home during their appointment.

The lady that answered the phone today on October 4th 2017 at 2:40 pm was so rude and just hung the…read morephone up on my boyfriend for just asking a simple question not to mention she cut him off in the middle of talking.

I was referred to come to West side family dentist. I called the service desk and spoke to…read moreStephanie who was very rude. I told her my insurance is Excellus Platinum select, and that i would like to make an appt to come in for cleaning. she kept asking me few questions back and forth who is your employer. I said we purchase insurance from Excellus. For some reason or misunderstanding, she tole me they won't accept my insurance, so i called Excellus and explained this. I also purchase separate dental plan from delta dental so i called the office again and spoke to Stephanie who said that I would pay out of pocket first then have delta dental reimburse me, which has never been true when i used it before. I really loved this practice because it is convenient for my kids but there are plenty of good dentists out there so we will find a good one for my family. I would not recommend this place for dentistry. It seems Stephanie makes decision who can come in this office. This place will lose business if she is still doing same mean and rude service and prejudice to others.

Dr. Lubes is wonderful!! He is very knowledgeable and always so caring and friendly.read more