I initially contacted Berkeley on a Sunday afternoon through their website to inquire about LASIK…read moresurgery, and I was impressed to receive a text and phone call just a few minutes later to schedule an evaluation. I set up my appointment for a few days later and had a great consultation with Olga Ramirez, one of the surgical counselors. Olga was incredibly kind, relatable, and made me feel comfortable throughout the entire process. She walked me through all of the necessary tests and was very patient with me as we completed everything. After consulting with the doctor, Olga let me know that I was a candidate for the procedure and thoroughly explained all of my options. The pricing was straightforward and transparent, and there was absolutely no pressure to book the procedure. I was given all of the information in a nice folder to take home and review. Overall, the entire experience has been easy, comfortable, and professional. I plan to move forward with the procedure next week and am looking forward to it. Thank you to Olga and the Berkeley team for making the process so simple!

Berkeley has been our go to for eyewear for years. Although the ophthalmologists have changed over…read morethe years, we have developed a great relationship with the optical department. That's where most of the customer service happens anyway. Christina and John are always very helpful. Also, keep a lookout for the Maui Jim Trunk Sales they have once a year in May. You can get some great deals. Try them out, I think you will like them.

Dr. Tran is kind and friendly. She has great energy and a bubbly personality. She knows how to…read morecommunicate with kids to make them feel at ease. My daughters had a great experience seeing her. Will definitely be sticking with Dr. Tran for our families eye exams. The office staff is also friendly and very helpful!

Prices are average and the frame selection is not as good as other places in the area…read more Staff members are in no way here to be helpful. The doctors are about average. When I am going to spend as much as I do when I come in, I would like to at least get average service. Just my thoughts.

My family and I have been seeing Dr. Sanwari for a couple of years now, and every visit has been a…read morepositive experience. She's professional, knowledgeable, and takes the time to answer our questions. The front desk staff is courteous and helpful, and wait times are minimal. Highly recommend!

Our family--my husband, myself, and our two daughters--have been seeing Dr. Samina Sanwari for…read moreseveral years. Until now, we have always had positive experiences which makes this situation especially disappointing. A few days ago, my oldest daughter had an eye exam, and her prescription changed. We purchased a new pair of frames and lenses, and we also paid $299 to have the lenses updated in her current glasses. Shortly afterward, we received a call from the front office informing us that her existing frames had broken while the staff was replacing the lenses. We were then offered a $100 credit toward the purchase of new frames. Frankly, I was surprised that Innovision did not feel responsible for replacing the frames that were broken while in their care. We were told that because the frames were five years old, they broke during the lens replacement process and that the office cannot be held responsible they said, "this just happens sometimes." While we understand that older frames may carry some risk, those glasses were my daughter's favorite pair and originally cost $250. They were entrusted to be handled with care. We believe it is unreasonable for us to bear the loss when the damage occurred during that process. My husband explained that we were not interested in accepting the $100 credit and instead requested a refund of the $299 for the lenses along with replacing the frames they broke. They agreed to refund $299 for the lenses but declined replacing the broken frames. As a result, we are now left with neither the original frames nor the new lenses. After years of being loyal patients, we expected better customer service and accountability. This experience has been extremely disappointing. Unfortunately, because of how this situation has been handled, we have decided that our family will no longer be returning as patients Standing behind your work and taking responsibility when a customer's property is damaged goes a long way toward maintaining trust and goodwill.

The location off Gessener and Westheimer was closed and our Dr. is at this location now, so I made…read morean appointment online for what looked like the last Saturday appointment the Dr. was offerring. A few days later, found out my cousin was having a day party nearby but around the same time. Decided to reschedule the appointment for an earlier time but there were no more Saturday appointments available. I called the office to make sure this was the case, which it was, so informed the host that we would be running late. First off, there is no signage off Westheimer to let you know this location is here. I ride across the entire shopping center to get to it. The parking is tight and very sparse. Don't let anyone double park and take up precious space. The inside is very tiny. Not much of a waiting room at all, so if you're taking someone here and waiting for them, you might as well go somewhere else because its limited. I however, was working remotely, so I didn't have time to travel somewhere else to setup my station but in hindsight, I think I should have because there was no WiFi available so setting up my hotspot to work and making space on the available table to work was probably the same amount of time to go somewhere else. Although they finished examinng my Mom in record time, I really think they were rushing to leave because how you going to dilate someone and forget to give them the glasses??? I think my Mom was taken by surprise from them telling her she hadn't met her deductible and would be paying more to go through her insurance but still I think they rushed us out the door. The keys were even in the door as we left but maybe that was because I still was working about 10 minutes after they closed out her payment. I had work to do, so go disinfect rooms before you close, but while I was working, I noticed the nauseting smell of disinfectant fumigating a room. If that's the only disinfecting you're doing, we're in trouble. This Dr. my Mom went to was mine as well, but Ive been feeling like she may be leaving soon or the company is changing that is reducing her hours, so I'll be looking for a new Optician this summer. Memorial Eye is expensive and just not what they use to be, which was friendly and cost effecient a decade ago when I found them. I can pay less and go down the street near my home and probably get the same service.

I've been a patient at this location for years. Even after I moved and it became less convenient, I…read moreeventually returned to the Wilcrest office because the staff and doctors had always been professional and efficient. Unfortunately, my most recent visit was a completely different experience. In the past, wait times were minimal. This time, I waited over 30 minutes in an extremely cold exam room. The temperature was unbearable, it felt like a refrigerator. I had a sweater on and was still uncomfortable. Later, the doctor mentioned that the AC was broken and moved us to a different room with a space heater. If the AC issue was known, patients should not have been left sitting in those conditions for that long. The doctor I saw was new to me, and the interaction was disappointing. During the vision test, when asked which image was clearer, I explained that both appeared blurry and I couldn't see the letter well enough to determine which was better. Instead of working with that feedback, she repeatedly insisted I choose one based on brightness. Since neither looked clearer, I eventually gave a random answer just to move forward. It did not feel like my input was being heard or taken seriously. That was how the whole exam went. When I asked questions, they were brushed aside. The overall tone felt dismissive and condescending, which made me uncomfortable. As a result, I did not feel confident filling my prescription there. I have valued this location for years, which makes this experience even more disappointing. Based on this visit, I will not be returning.

This is my first time coming to see Dr Tran and she's a gentle and sweet person. Dr Tran is very…read moreknowledgeable and professional and took great care of me. If you're looking for a new optometrist please come see her. She will take great care of you.

Best place in all of Texas for glasses and prescription for glasses. Valerie and Dr. Aaron are the…read morebest.

Always great service! Only thing I would day is there should be a better selection of glasses.read more

If I could leave less than 1 star I would. Target optical has the worst customer service for…read moreprescription eye glasses. I waited my turn, she asked to help me but proceeded to help person behind me. I asked if she could help me with choosing frames and she said after the other people that were taking a considerable long time. believe she should acknowledge the other person that showed up after me but she proceeded to help them further and told me to wait after them. Really?! No more Target

I've been a patient of Dr. Collazo's for over 20 years and I've never had a problem with my…read morevisits. We've had trial and error periods to try different options, but always end up with great outcomes and contacts! I won't go anywhere else.

I've been to Dr. Collazo for many years. She's friendly, knowledgeable and has a great staff. She…read moredid my eye exam last week and wrote me a new prescription. my eyes got better! i'm sure it was her excellent care.

This place is awesome and the staff all the girls are awesome the best customer service I had in a…read moreplace like this the girls are gorgeous and knowledgeable

We just had the perfect visit with Dr Cecilia Nguyen and her staff. From the moment you walk in you…read moreare greeted with nice smiles. Dr Nguyen is very attentive and takes time answering questions and concerns. She is gentle and kind. She explains your eye condition and how to improve your eyesight. We were given the options for eyes glasses according to our insurance benefits and were helped by Andrea who gave us many options to choose from. Everyone in this office was very caring and very knowledgeable. Excellent people.