Worst customer service I have ever experienced! If there were an option to give zero stars or lower, I would. The entire experience, from the receptionist Yammi to the manager Gabriel, was unacceptable. No smiles, no courtesy--just outright rudeness. Yelling on the phone when you tried to explain your situation. My husband arrived 10 minutes early before 9am for the appointment, as instructed online, but no one was there at 9 a.m. Gabriel eventually showed up at 9:10 a.m. and didn't even acknowledge my husband waiting outside. No apology, no greeting, nothing--just left him standing there. He unlocked, closed the door, turned away and walked to the back. My husband had to open the door, walked in and waited for them to come and checked him in.
Later, when my daughter arrived at the end of the appointment, it was clear that the staff was in a rush to leave. They didn't even let her properly pick out the glasses she wanted, brushing her off and telling her to check her benefits. She has double coverage, but they only used her insurance and promised to follow up on mine. No one ever did, and when we contacted them later, they said it was too late to bill it. Absolutely unprofessional.
To make matters worse, the staff looked like they had just rolled out of bed--unkempt and careless. Gabriel, in particular, was dressed like he had just come from a cleaning job, complete with a cap, and gave off an unfriendly, hostile vibe. The other staff members were no better--just as rude and unhelpful.
I would not recommend this place to anyone. The doctor may be great, but the staff ruins the entire experience. If you're looking for the worst customer service possible, this is the place for you. read more
