I just did my LASIK surgery today. Such an easy seamless experience. I was only there for a little…read moreover an hour. The surgery took about 10 minutes and I haven't experienced any major side effects yet. Dr. Wright did a great job at making me feel comfortable throughout the procedure. I also go here for my annual eye exams and I love all of the staff! Super friendly people. Excited to finally live life without contacts!!

In all fairness, the staff were wonderful. The whole process went really well and quickly and I had…read morethe best person to check out my eyes. I'm sorry I forgot her name but she was wonderful but Dr. Wright didn't spend two minutes with me and I had some concerns because I have Sjogrens. After I left, I thought of several things that I would've liked to have asked him and now I'm afraid I won't see him again before surgery. Hopefully the surgery will go well, and my concerns will not be an issue I will post an update after my surgery.

Came in to get new prescription glasses, and the whole process went extremely smoothly!…read more Everyone was enjoyable to talk to. Very helpful when it comes to any questions or concerns. Made sure I had all the answers that I was looking for. Brian helped me pick out my glasses and sunglasses. He gave me helpful insight and was very knowledgeable about the different add-ons to the lenses. I would definitely recommend this place, and I'm definitely coming back for my yearly check-ups!

Doctor Horacek was extremely thorough in my examination! Kelsey was wonderful helping me find the…read moreperfect glasses!Everyone at this location was great! I highly recommend coming to this location!

This place probably has the slowest service of all time. The first time i went here i waited for 3…read morehours before i even got my eyes checkd. After that experience i decided maybe it was just a bad day that day, so, i went back again a year later and it was WORSE. I dont think ive ever done one of these reviews on yelp before but this one deserves it. I literally fell asleep waiting for them. Absolute garbage.

Starting with the staff to Dr Whitford, I received professional and thorough assistance with pain…read morein my eye. Fortunately, the staff worked me in and Dr Whitford examined and most importantly, calmly walked me through the results of his findings. The staff was informative and with guidance allowed me to have a positive experience. Thank you!

If I could give this place a negative star, I would. This was my first and very last time visiting…read morethis place. I was referred here after my eye doctor referred me to them on Wednesday of last week and said that my eye problem would need to be treated by a retina specialist, hence me coming here on Friday. From the time I got there, to the time I left, It was a bad experience. I got there and was told the paperwork that I filled out in it's entirety online the night before wasn't in their system and had to do it again. That annoyed me, but whatever. The asian lady that took me back to dilate my eyes, never introduced herself or welcomed me. She took me to the exam room and then started talking about what she was about to do and that was it. The only person there with bedside manners and professionalism was the male tech that did the ultrasound of my eye. The eye doctor Joseph khawly then came in. He greeted me and then sat down. My daughter, who is 20 by the way, very important to note here, is with me. As I am trying to explain to the doctor what is going on with my eye, he cuts me off. He talks very fast and continues to cut me off several more times when I start speaking, before just plopping me almost flat back in the chair to look in my eye. That pissed me off because not only is he clearly being rude and talking over me, cutting me off but no beside manners what so ever. Then he roughly holds each eye open while shining his bright light into it. As he sits me back up, he then asks me how long have I had diabetes, guess that's the standard for black people according to him. No where did I say nor indicate in my paperwork that I have diabetes, which I don't by the way. So when I respond and say that I don't, he acts surprised and then says he thought he read that in my paperwork. I then try to explain what started the whole situation with my eye, beginning in April 2023. He cuts me off per usual and then asks how did I get it and starts naming different things and I tell him none of them and try to explain where the previous doctor said that it came from. You guessed it, he cuts me off again. At this point, my daughter intervenes and says that he keeps cutting me off and his response is "okay?" and then she says "okay so let her finish you just keep cutting her off". I guess that must have struck his fragile male ego, because at this point the visit turns very hostile and unprofessional. He then turns to look at me dumbfoundedly, and says "ok go ahead and finish what you were going to say". I finish my statement and he then says that there's nothing he can do about my situation but give me eye drops to see if they can help. He says that there is no special drops or surgeries that can help to make it better, however he can give me some drops to try to see if it will help. My daughter then asks him what would be the point of the eye drops then, he said "what?" and she repeated herself. He then turns to me to say the drops are not going to make it any better, but it won't get any worse either, we can try them for a while and see if it does anything. I then start trying to tell him that everything he is saying outside of the drops and surgery is the same exact thing I was told 2 days prior all while he has his back turned to me typing like I'm not talking or even there BTW. I then went on to try to explain that the whole point of me coming there was because they referred me to him and said that I needed treatment that only a retina specialist could do. I then went on to say that now he is saying that there is no treatment, which there is again BTW, and that it's frustrating because I feel like I wasted my time and money coming here because I'm not being heard in the first place and what does he do?? CUT ME OFF AGAIN but this time he shoves a sticky note in my face with the words EPIRETINAL MEMBRANE written on it and yells "This is what you have". My daughter then says for the 100th time, you keep cutting her off and he jumps up, leans over into her face and points his finger in her face telling her to not come him off

From the owner: Retina & Vitreous of Texas in Katy, TX specializes in providing comprehensive eye care services…read morewith a focus on treating conditions like Age-Related Macular Degeneration, Retinal Detachment, and Diabetic Retinopathy. Our team of experienced professionals sets us apart by offering personalized and advanced treatments to address your eye health needs. If you're looking for expert care and reliable solutions for retinal issues, visit us today for compassionate and effective treatment to safeguard your vision for years to come.

Came in to make an appointment for my mother as we just moved to Texas and my first impression was…read moreabsolutely horrible. I waited at the receptionist desk for over 10 minutes just to make an appointment and they had me keep waiting. Keep waiting. Keep waiting while they chitchat and do nothing about getting an appointment. People in the office are complaining about their job working there and that they don't have enough time for themselves. Well the general manager is watching all of this happen and is joining the team in chatter versus serving the client.

Checking in was a smooth process since I had already filled out all the paperwork, however the…read morereceptionist could have been more friendlier how do you work upfront and not greet the customers . The total time to see the doctor over TWO HOURS to me that was ridiculous especially for an elderly patient. The time he spent in the room examining her eyes was a fraction of that time. I'm not sure if they were overbooked or understaffed but that's something that needs to be addressed. The tech that took my mother back initially was very friendly and pleasant she was the only highlight for us. Once the doctor came in it took him no time to examine my mom I just feel the service wasn't worth the time spent waiting. Right now I maybe looking for another eye doctor for my mom.

I purchased another pair of Slim lights which were purchased for 950.00 and the sun glass lens…read morechanges only slightly. Not worth the price. But these guys are very capable I'll go see them.

Dr. Nguyen is and has always been amazing!! Myself, my mom and my whole family go to her every year…read moresince about 6 years go. She is very knowledgeable and so far right about not only my vision but what to expect as I get older. She is a true sweetheart!

I rarely leave negative reviews, but my experience with Eye Center of Texas has left me frustrated,…read moredisappointed, and deeply concerned about the lack of professionalism and accountability I encountered. I came to this office as a self-pay (cash) patient. From the beginning, I made it clear to the billing department that I would not be using insurance and requested a Good Faith Estimate, which is a right afforded to all uninsured patients. I was told the procedure would cost $410, and based on that estimate, I agreed to move forward. At no point did anyone clarify that this quote was per eye. That distinction would have made a significant difference in my decision-making process. After the procedure, I left assuming my account was paid in full. No one informed me otherwise. About a week later, one of the plugs came out, and I called to schedule a follow-up. I was redirected to another location due to scheduling issues, and when I arrived, I was told I still owed $410 for the second eye. This was the first time I was made aware that the original quote was not for both eyes. I paid the remaining balance during a later visit--$820 in total--despite being misinformed. Then, to my surprise, I received another bill for additional doctor fees that were never disclosed or included in the original quote. When I reached out for clarification, I received a generic and dismissive response confirming the balance was "due" without anyone addressing the root issue: repeated miscommunication, missing information, and a complete lack of accountability from the billing department. This is not just about money--it's about ethics. A medical practice should be transparent and accountable, especially when dealing with patients who are paying out of pocket. I was never given a complete, itemized Good Faith Estimate. Charges were added after the fact, and each time I asked questions, I was either ignored or met with vague, unhelpful responses. No one has accepted responsibility for these mistakes. I've given the office every opportunity to resolve this fairly and professionally, and they've failed. If you are a self-pay patient, I urge you to be extremely cautious. Ask for every detail in writing. Ask what is included and what is not. And even then, be prepared for surprise charges. I expected far more from a reputable clinic like Eye Center of Texas, and instead I feel taken advantage of and dismissed. This experience has left me with little trust in the way this office handles billing and patient communication. I hope this review helps others avoid the same frustration I've endured

I had cataract removal and lens replacement. While I have no issues with the medical care I…read morereceived, I was appalled at the lack of concern exhibited for patient's time. This has been true at every visit to the Webster office. For example, my last post-op visit was scheduled for 11:15. I walked out of the office at 1:30. During that period, I was seen by a technician for about 10 minutes, and by the doctor for approximately 10 minutes. The remainder was spent in the very crowded waiting rooms. I would think that someone in the organization would understand scheduling, but they are totally unconcerned about your time as a patient. This is obviously not rocket science, as all of my other doctors have figured it out.

We have been coming here for the past 3-4 years. My kids, my mom & I like it because the staff are…read morenice & the doctor is very helpful and relatable. The office is also easy to access and you don't feel like they're just trying to sell you glasses because they don't sell glasses. They are strategically located next to Vision Works so you can go next door to order/purchase glasses but it's not through them.

My daughter and I were in and out with prescriptions in under 30 minutes. I've never had an eye…read moreappointment go that quickly. The doctor and staff were kind and helpful.

How is it you can take my money, tell me to fast at 6 am, and plan for 1-1:3o surgery time. Then,…read moretell me the day before surgery, I was moved to last in line for the day's surgery schedule without consulting with me first. All I asked for was if there was a cancellation to move me up in the schedule because I did not appreciate having to wait until evening to drink anything. Next thing I know, I get a call from doctor Whitsett around 8 am, the day of my surgery, telling me he is not going to do my surgery and is refunding my money without discussion, then he hung up on me. I made the effort to suggest a misunderstanding had taken place, but unfortunately, the tone of this angry man could not be overcome. He showed me a side of his character I did not know existed. No wonder they have poor reviews. They perform approximately 20 surgeries a day, I was told, and they moved me to last in line. What's wrong with this picture? Be cautious, people!

I am at my wits end with this office. The office cancelled my appointment that I scheduled 6…read moremonths in advance. Is unable to work me in for 2 additional months for the specialist I need to see (due to an existing condition). They are now telling me that my 10 year old son is no longer welcome to be seen because he is not 13 years old. He is an existing patient. The doctors are very competent, but it continues to be a struggle to get my family to all see physicians at the same eye doctor office. I escalate the issues to the office and nobody seems to care to help.

Awesome everytime I go! Trey and Lucy are the best (: They always make me feel so comfortableread more

I went to this office after several ER visits for severe anxiety and panic attacks, thinking I was…read morehaving a heart attack. I was desperate for real help and a long-term plan. Instead, NP Lucy gave me only 10 pills, did not explain what she was doing, and left me to figure things out on my own. Each refill costs $20 and requires a 10-mile trip, which is not sustainable for anyone. The lack of communication and support made me feel completely unheard and unsafe at a time when I was already overwhelmed. Research has shown that African American women are often not listened to in healthcare settings, and unfortunately, that was my experience here. I had to push and advocate for myself just to get the basics, which only added to my stress. Patients deserve providers who explain clearly, listen fully, and create a treatment plan that feels supportive and sustainable. Sadly, that is not what I received here.