I just did my LASIK surgery today. Such an easy seamless experience. I was only there for a little…read moreover an hour. The surgery took about 10 minutes and I haven't experienced any major side effects yet. Dr. Wright did a great job at making me feel comfortable throughout the procedure. I also go here for my annual eye exams and I love all of the staff! Super friendly people. Excited to finally live life without contacts!!

In all fairness, the staff were wonderful. The whole process went really well and quickly and I had…read morethe best person to check out my eyes. I'm sorry I forgot her name but she was wonderful but Dr. Wright didn't spend two minutes with me and I had some concerns because I have Sjogrens. After I left, I thought of several things that I would've liked to have asked him and now I'm afraid I won't see him again before surgery. Hopefully the surgery will go well, and my concerns will not be an issue I will post an update after my surgery.

Came in to get new prescription glasses, and the whole process went extremely smoothly!…read more Everyone was enjoyable to talk to. Very helpful when it comes to any questions or concerns. Made sure I had all the answers that I was looking for. Brian helped me pick out my glasses and sunglasses. He gave me helpful insight and was very knowledgeable about the different add-ons to the lenses. I would definitely recommend this place, and I'm definitely coming back for my yearly check-ups!

Doctor Horacek was extremely thorough in my examination! Kelsey was wonderful helping me find the…read moreperfect glasses!Everyone at this location was great! I highly recommend coming to this location!

Came in to make an appointment for my mother as we just moved to Texas and my first impression was…read moreabsolutely horrible. I waited at the receptionist desk for over 10 minutes just to make an appointment and they had me keep waiting. Keep waiting. Keep waiting while they chitchat and do nothing about getting an appointment. People in the office are complaining about their job working there and that they don't have enough time for themselves. Well the general manager is watching all of this happen and is joining the team in chatter versus serving the client.

Checking in was a smooth process since I had already filled out all the paperwork, however the…read morereceptionist could have been more friendlier how do you work upfront and not greet the customers . The total time to see the doctor over TWO HOURS to me that was ridiculous especially for an elderly patient. The time he spent in the room examining her eyes was a fraction of that time. I'm not sure if they were overbooked or understaffed but that's something that needs to be addressed. The tech that took my mother back initially was very friendly and pleasant she was the only highlight for us. Once the doctor came in it took him no time to examine my mom I just feel the service wasn't worth the time spent waiting. Right now I maybe looking for another eye doctor for my mom.

How is it you can take my money, tell me to fast at 6 am, and plan for 1-1:3o surgery time. Then,…read moretell me the day before surgery, I was moved to last in line for the day's surgery schedule without consulting with me first. All I asked for was if there was a cancellation to move me up in the schedule because I did not appreciate having to wait until evening to drink anything. Next thing I know, I get a call from doctor Whitsett around 8 am, the day of my surgery, telling me he is not going to do my surgery and is refunding my money without discussion, then he hung up on me. I made the effort to suggest a misunderstanding had taken place, but unfortunately, the tone of this angry man could not be overcome. He showed me a side of his character I did not know existed. No wonder they have poor reviews. They perform approximately 20 surgeries a day, I was told, and they moved me to last in line. What's wrong with this picture? Be cautious, people!

I am at my wits end with this office. The office cancelled my appointment that I scheduled 6…read moremonths in advance. Is unable to work me in for 2 additional months for the specialist I need to see (due to an existing condition). They are now telling me that my 10 year old son is no longer welcome to be seen because he is not 13 years old. He is an existing patient. The doctors are very competent, but it continues to be a struggle to get my family to all see physicians at the same eye doctor office. I escalate the issues to the office and nobody seems to care to help.

This place probably has the slowest service of all time. The first time i went here i waited for 3…read morehours before i even got my eyes checkd. After that experience i decided maybe it was just a bad day that day, so, i went back again a year later and it was WORSE. I dont think ive ever done one of these reviews on yelp before but this one deserves it. I literally fell asleep waiting for them. Absolute garbage.

Starting with the staff to Dr Whitford, I received professional and thorough assistance with pain…read morein my eye. Fortunately, the staff worked me in and Dr Whitford examined and most importantly, calmly walked me through the results of his findings. The staff was informative and with guidance allowed me to have a positive experience. Thank you!

I've been going here since I was a small child. Dr. Romero is a great doctor, very personable and a…read morereally smart guy. His wife Lorraine does the contact lense appointments and she's one of the friendliest people I've ever met. She makes going to the doctor enjoyable- if you can believe that! I definitely would recommend Dr. Romero to anyone looking for an opthamologist.

12.11.25 I went in for another check up on my retinal…read moredetachment back on October. I was told this would be a long process...they were not joking. I still have a little gas bubble in my eye but it "should" be gone by next week. I see Dr. Kenneth Fan. I like him a lot. He does not sugar coat anything he tells you just the way it is. I appreciate this. Dealing with your eye is serious. The care I have received has been excellent!

I am a patiant of Dr Ken. Nice Guy. A women called me about an appointment today. I ask what would…read morehappen at the appointment. She got mad and hung up on me! I left a VM asking for the office manager to call me back.

Worst customer service I have ever experienced! If there were an option to give zero stars or…read morelower, I would. The entire experience, from the receptionist Yammi to the manager Gabriel, was unacceptable. No smiles, no courtesy--just outright rudeness. Yelling on the phone when you tried to explain your situation. My husband arrived 10 minutes early before 9am for the appointment, as instructed online, but no one was there at 9 a.m. Gabriel eventually showed up at 9:10 a.m. and didn't even acknowledge my husband waiting outside. No apology, no greeting, nothing--just left him standing there. He unlocked, closed the door, turned away and walked to the back. My husband had to open the door, walked in and waited for them to come and checked him in. Later, when my daughter arrived at the end of the appointment, it was clear that the staff was in a rush to leave. They didn't even let her properly pick out the glasses she wanted, brushing her off and telling her to check her benefits. She has double coverage, but they only used her insurance and promised to follow up on mine. No one ever did, and when we contacted them later, they said it was too late to bill it. Absolutely unprofessional. To make matters worse, the staff looked like they had just rolled out of bed--unkempt and careless. Gabriel, in particular, was dressed like he had just come from a cleaning job, complete with a cap, and gave off an unfriendly, hostile vibe. The other staff members were no better--just as rude and unhelpful. I would not recommend this place to anyone. The doctor may be great, but the staff ruins the entire experience. If you're looking for the worst customer service possible, this is the place for you.

NOT EVEN 1 star Horrible place. They told me my glasses…read moreeould be ready in 2 weeks and they would call me to pick it up. They never call me. i went back to the place to see what was going on and they had no clue. They told me they would call me back with answers but they never called me. After I called them for the 4th time, they finally told my glasses wouldn't be ready for a week. I told them that I was going out of town for work and needed my glasses. Be aware if you go to this place your glasses wont be ready for a month and they will lie say it will be ready in 2 weeks. They just want your money. DO NOT TRUST THIS PLACE!! If you don't purchase sll the things they offer (UV protection, warranty etc) they will treat you like shit Not sayin that they broke my sisters frame

We have been coming here for the past 3-4 years. My kids, my mom & I like it because the staff are…read morenice & the doctor is very helpful and relatable. The office is also easy to access and you don't feel like they're just trying to sell you glasses because they don't sell glasses. They are strategically located next to Vision Works so you can go next door to order/purchase glasses but it's not through them.

My daughter and I were in and out with prescriptions in under 30 minutes. I've never had an eye…read moreappointment go that quickly. The doctor and staff were kind and helpful.

Luna was very through, personable, and informative. Dr…read moreSipos very accommodating and efficient I appreciate most everyone at this clinic. I would recommend patients to come here for all eye care needs

From the owner: Berkeley Eye Center's Retina West location is a retina practice in Houston, Texas. It specializes…read morein the diagnosis and treatment of diseases and disorders of the retina, the light-sensitive tissue at the back of the eye. The practice offers a wide range of services, including: Treatment for macular degeneration, a condition that causes the central vision to deteriorate Treatment for floaters, which are small spots or lines that float in the field of vision Treatment for retinal detachment, a serious condition that can lead to blindness if not treated promptly Treatment for other retinal conditions, such as diabetic retinopathy, retinoblastoma, and epiretinal membrane The practice is staffed by a team of experienced retina specialists, including Dr. Robert Coffee, Dr. Frank Ruda, and Dr. Timothy P. Sipos. All of the doctors are board-certified in ophthalmology and have specialized training in retina care. Berkeley Eye Center accepts most vision insurance plans, including Aetna, BlueCross BlueShield, Cigna, Humana, Medicare, and United HealthCare. If you are experiencing any problems with your vision, it is important to see a retina specialist for a diagnosis and treatment plan. Berkeley Eye Center's Retina West location is a trusted provider of retina care in the Houston area.