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    Berkeley Eye Center - Retina West

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

    Services - Berkeley Eye Center - Retina West

    Eye exams

    Eye surgery

    Eye testing and diagnosis

    2 More Services

    Laser vision correction

    Retinal imaging

    Berkeley Eye Center - Retina West Photos

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    Whitsett Vision Group - Katy - 5.8.26

    Whitsett Vision Group - Katy

    2.7(20 reviews)
    1.0 mi

    How is it you can take my money, tell me to fast at 6 am, and plan for 1-1:3o surgery time. Then,…read moretell me the day before surgery, I was moved to last in line for the day's surgery schedule without consulting with me first. All I asked for was if there was a cancellation to move me up in the schedule because I did not appreciate having to wait until evening to drink anything. Next thing I know, I get a call from doctor Whitsett around 8 am, the day of my surgery, telling me he is not going to do my surgery and is refunding my money without discussion, then he hung up on me. I made the effort to suggest a misunderstanding had taken place, but unfortunately, the tone of this angry man could not be overcome. He showed me a side of his character I did not know existed. No wonder they have poor reviews. They perform approximately 20 surgeries a day, I was told, and they moved me to last in line. What's wrong with this picture? Be cautious, people!

    I am at my wits end with this office. The office cancelled my appointment that I scheduled 6…read moremonths in advance. Is unable to work me in for 2 additional months for the specialist I need to see (due to an existing condition). They are now telling me that my 10 year old son is no longer welcome to be seen because he is not 13 years old. He is an existing patient. The doctors are very competent, but it continues to be a struggle to get my family to all see physicians at the same eye doctor office. I escalate the issues to the office and nobody seems to care to help.

    Photos
    Whitsett Vision Group - Katy - Jeffrey C. Whitsett, MD

    Jeffrey C. Whitsett, MD

    Whitsett Vision Group - Katy - Cybele C. Woon, MD

    Cybele C. Woon, MD

    Whitsett Vision Group - Katy - Jesse B. McKey, MD

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    Jesse B. McKey, MD

    MyEyeDr

    MyEyeDr

    1.0(3 reviews)
    0.3 mi
    $$

    Worst customer service I have ever experienced! If there were an option to give zero stars or…read morelower, I would. The entire experience, from the receptionist Yammi to the manager Gabriel, was unacceptable. No smiles, no courtesy--just outright rudeness. Yelling on the phone when you tried to explain your situation. My husband arrived 10 minutes early before 9am for the appointment, as instructed online, but no one was there at 9 a.m. Gabriel eventually showed up at 9:10 a.m. and didn't even acknowledge my husband waiting outside. No apology, no greeting, nothing--just left him standing there. He unlocked, closed the door, turned away and walked to the back. My husband had to open the door, walked in and waited for them to come and checked him in. Later, when my daughter arrived at the end of the appointment, it was clear that the staff was in a rush to leave. They didn't even let her properly pick out the glasses she wanted, brushing her off and telling her to check her benefits. She has double coverage, but they only used her insurance and promised to follow up on mine. No one ever did, and when we contacted them later, they said it was too late to bill it. Absolutely unprofessional. To make matters worse, the staff looked like they had just rolled out of bed--unkempt and careless. Gabriel, in particular, was dressed like he had just come from a cleaning job, complete with a cap, and gave off an unfriendly, hostile vibe. The other staff members were no better--just as rude and unhelpful. I would not recommend this place to anyone. The doctor may be great, but the staff ruins the entire experience. If you're looking for the worst customer service possible, this is the place for you.

    NOT EVEN 1 star Horrible place. They told me my glasses…read moreeould be ready in 2 weeks and they would call me to pick it up. They never call me. i went back to the place to see what was going on and they had no clue. They told me they would call me back with answers but they never called me. After I called them for the 4th time, they finally told my glasses wouldn't be ready for a week. I told them that I was going out of town for work and needed my glasses. Be aware if you go to this place your glasses wont be ready for a month and they will lie say it will be ready in 2 weeks. They just want your money. DO NOT TRUST THIS PLACE!! If you don't purchase sll the things they offer (UV protection, warranty etc) they will treat you like shit Not sayin that they broke my sisters frame

    Photos
    MyEyeDr
    MyEyeDr
    MyEyeDr

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    Berkeley Eye Center - Retina West - opthamalogists - Updated May 2026

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