Please, please, PLEASE don't make the mistake I did and use this company. You will spend months and possibly HUNDREDS OF EXTRA DOLLARS fighting them in court. They seemed professional and legit until the day of the job. The movers who arrived informed me that I was to be charged for four hours + a truck, even though my contract stated that I was renting a truck and two movers for three hours. I was assured I would be refunded the extra $140 after the job was complete. IT HAS BEEN A MONTH AND I STILL HAVE NOT RECEIVED A REFUND.
Beyond STEALING MY MONEY, the movers from this company proceeded to mishandle (setting in snow, not wrapping or using pads or sheets) all of my furniture, break my dresser, and take their sweet time - so much so that my boyfriend and I began to move the furniture ourselves to stay on schedule. It took them almost two and a half hours to load the furniture from a one bedroom apartment, even though it was pre packed and placed at the front of the apartment for easy access. Once at the new property, the men continued to set the furniture wherever they saw fit instead of where instructed and then on the way out, one mover asked to use my bathroom and urinated all over the seat and floor of my new bathroom to add a last touch of unprofessionalism!
IF YOU ARE WORRIED ABOUT COVID as we are as my boyfriend is an Oncology Nurse, ONE OF OUR MOVERS REFUSED TO WEAR A MASK the entire duration of the move.
Immediately after the move, I called Igor (the manager) and was told by him how inappropriate the mover's behavior was - they had dolleys, wrap, pads, etc and should have handled the furniture with better care. He assured me he would investigate and return my call. TWO WEEKS AND THREE EMAILS LATER, he informs me that his dad (the owner) has decided they are not at fault and that all they will offer me is their services again at a discounted rate. They then stopped returning my emails and calls.
I have had to file in small claims court and with the Better Business Bureau and will have to wait months for a resolution and be out that money in the meantime during a time of financial crisis. This is the last thing someone should have to worry about after their move. Please don't make the mistake I did and ignore the reviews - THIS IS NOT A REPUTABLE COMPANY. DON'T LOSE YOUR MONEY LIKE I DID. read more