I have worked with House and Order for a few months after having bad experiences with other cleaning services. I trust Domonique to be in my house when I am not there, and even if I am working from home, she does a fabulous job! I had requested some extra attention to the dust around my small home once my furnace kicked in and the job was done perfectly! I would highly recommend House and Order and, in particular, Domonique! read more

We received excellent service on a very dirty house. And booking was easy. I will definitely use House and Order again!

Efficient scheduling, great service provided! Would definitely recommend. Prompt and courteous communication. Also uses green and organic products upon request. read more

The girls were on time for my deep clean. I forewarned them how awful the house smelled from previous owners as it was full of curry and was not kept up or well maintained. They came in for 3 hours and the fridge and other appliances were good as new. They even swept behind the stove and washer/dryer. I didn't expect that. I am thoroughly pleased with my service and plan on having them back every few months to keep it pristine. read more

This is my second year of bi-weekly house cleaning with House and Order. Cleaning is very detailed and they will do whatever you request in regard to cleaning. If anything extra needs to be done, they are on it. If I ever need to change my cleaning day the request has been met with nothing but accommodation. I can't explain how wonderful it feels to walk into my house after they've cleaned it-so relaxing! I highly recommend this company. The people are wonderful-friendly, attentive and professional. read more

Very pleased with Tracy who cleaned on Monday! Communication was on point and she followed up after she left to let me know some things my elderly dad needed. He was impressed, as well, by the smile on his face when he came home. Thank you! read more

They did a "good" job and they were able to get to my house on the day I requested, but it took forever. I've never seen two people move as slowly as they did. Disclosure-I was at work until about the last 30 minutes - my Mom was here for the entire time. This was supposed to be a deep cleaning of a fairly clean house. I asked that windows, storm door and slider door be cleaned. They didn't clean the storm door and only cleaned the bottoms of the windows. They did clean the slider. They didn't clean ceiling fans or the top of the blinds (picture). I didn't ask that ceiling fans be cleaned but would think that's part of "deep cleaning". I also question how much training they get although I was assured by a supervisor (the one I paid) they were thoroughly trained. One of the girls shook out her swiffer in a bedroom that had just been dusted. Same girl shook a rug on a clean kitchen floor and after I asked if it had been vacuumed, and was told no, said "it's only going on the floor". What? I could have done as good of a job or better in about two hours (but I was lazy). When I commented on how long it was taking (one girl washed, in slow motion, an already clean electric stove top for no less than 15 minutes), I was assured they are instructed by the company to do a thorough job. I truly appreciate that but it was funny how they flew though the utility room and remainder of the kitchen in about 15 minutes after my comment. I was charged for 3 hours ($210). The reason for the three stars is really because I feel they drag things out to get as much money out of the customer as they can. That is unethical to me. read more

House And Order - Office Cleaning Near Me - Ann Arbor, Michigan

Called and spoke to Taylor 3 days before I needed her. My father needed a deep clean in the kitchen and bathrooms when he came home from rehab. Very sweet girls. On time. Hard workers. read more

I purposely allowed time to pass prior to writing this review so my emotions would not get in the way of the facts. My fiancé and I recently purchased a home in A2, and opted to hire House and Order to do a "move-in cleaning" - worst experience I have ever had with a cleaning agency! 1) We asked them NOT to bring any cleaning materials, as we did not want them bringing rags, vaccum cleaners, and brooms that had been used in other peoples homes to avoid cross contamination. Well, at some point Amanda and Rebecca took the large stack of rags that they initially left by our front door, and integrated them with the NEW rags we purchased. Thanks to their inability to do as we requested, we now have to purchase a new set of rags. 2) You would think a move-in cleaning involves cleaning inside of cabinets throughout an entire house, cleaning inside of the refrigerator, washing floorboards and walls where needed, but NO! To our shock, we were told at the end of their day that we had to request / specify all of those things before hand - only for the owner to later state that the inside of the cabinets and refrigerator should, in fact, have been included in "move-in cleaning". 3) Upon expressing our displeasure with Kandi (the manager/house cleaning trainer) via telephone, she refused to take accountability for the poor quality of service - which is a direct reflection on the training they received from her - and instead responded, "Sir, we are NOT a window cleaning company!" At this point I lost my cool. Instead of acknowledging, or giving us any reason as to why her cleaners did NOT clean inside cabinets, the refrigerator, or wash walls and floor boards, she opted to focus in on "cleaning windows"?! To clarify, we never stated that the workers did not "clean the windows", rather we stated that the cleaners did NOT clean out cob webs that were inside of the window sill. Sensing my frustration, she passed the phone to the owner, who also refused to take accountability for, in essence, the poor job Kandi did training the cleaners. After hearing him also attempt to deflect responsiblility by stating, "Sir, we are not a window cleaning company" (that must be their go-to line of defense), I demanded a full-refund! It's important to note that, despite hiring the services of several cleaning agencies throughout the course of my lifetime, I have NEVER demanded a full refund. In the end, we agreed on a refund amount that would enable us to recoup our fee, less the cleaners hourly wage. To have people come into our new home, and 1) blatantly disregard / ignore our request, 2) do a poor job of cleaning, and 3) for ownership and management to refuse to take responsibility for poor quality of service, made my fiance and I feel like House and Order were attempting to take advantage of us. Being born and raised in Ann Arbor, this was NOT the welcome home I expected. To House and Order's owner and staff: though we will not be hiring your services again, my hope is that you all realize that people opening the doors to their homes is not an invitation to take advantage of them, rather it should seen as a privilege / honor to serve your customers to the very best of your ability - which you failed to do in our case. DO BETTER. Despite our disatisfaction, we still gave each of the cleaners a tip. We are not heartless people, rather we simply expect the best service for the price. read more

Absolutely outstanding! All the pre-arrangements were handled with total professionalism, and the business owner personally contacted us after the job was complete to check on what we thought. Annie & Bailey did a tremendous job of cleaning our house. Frankly, it's never been this clean in the entire time we've lived here. I would recommend House and Order to anyone who asks, without hesitation. read more

Awesome team!! Very friendly and courteous. Very pleased with the cleaning done in my home. They went above and beyond my expectations. Would highly recommend this company to my family and friends!!! Thank you for a job well done. See you next week!! read more

No longer the dependable company they once were. They've been cleaning for me for four years and until this year, I couldn't say enough good things about them. I pay $200 for my home to be cleaned. Once I had tge same two dependable people who'd clean from 9 a.m. to 12:30 or 1:00 p.m. Now I never know who's going to show. These people will not follow directions, they're just in a big yank to leave. Once I left after they arrived, returned 90 minutes later and they were gone. I've left repeated messages with the owner, the two numbers for his office, on and off for the past month, but no one returns my call. This week no one showed up to clean. Still my calls aren't returned. So, Jason, if you're reading this, YOU ARE FIRED. I found someone else who is happy to clean my home and is willing to follow my wishes. Do not hire this company folks. They are going down hill fast. Certainly have no respect for their customers. read more

House and Order is hands down the best cleaning service I've tried. Jason came out and did an assessment of my home and we decided a deep clean was in order. The team he sent out - Taylor, Bailey, Stephanie and the other two ladies (I'm so sorry I forgot your names)- were amazing and Kandi made sure that everything was just the way I wanted before leaving! My husband and I are beyond satisfied!!! House and Order has a lifetime customer and will now be cleaning my home bi-weekly. If you're looking for a great service at an affordable price, give House and Order a try. They are thorough and professional. You definitely won't be disappointed! read more