They stood me up twice and never actually came to clean my home…read more I planned ahead for my home to be cleaned days before an event. They lost my info and lied about it, so they ended up with only partial information. Then they missed my appointment with no advance notice, and never offered an apology or solution. However, they did beg and plead for me to give them another chance and offered bigger and bigger discounts. I gave them a second chance, but they stood me up again. They again begged for my patronage, but in the end they left me hanging for days for a response. Finally they told me they couldn't meet my deadline and that I should use another company. Their "200% satisfaction guaranteed" slogan is unclear in its application. I was not satisfied, and they told me to go elsewhere. TIP 1 of 2: Their appointments are a half hour, regardless of the tasks, and they intentionally allow their employees to be up to a half hour early or late to appointments (per fine print on website). Evidently, there's no extra charge if it takes longer than a half hour or even if it requires a second trip to your home. That's a positive if you have a big mess and a lot of free time! Conversely, your appointment may run way over time or may be skipped completely and without notice. TIP 2 of 2: If you have a deadline or important need for cleaning, use another company. If not, be prepared to spend a lot of time rescheduling and waiting for them, but also request discounts (in writing!) if/when they do mess up.

Angel Maids have been coming to our house since w got married. They do a beatuiful job and save me…read morealot of stress and worry

Amanda (owner) is very attentive to detail and cares a lot about doing a really good cleaning job…read more If she finishes cleaning one area more quickly than anticipated, she always deeply cleans something else. I also appreciate how she treats her staff (and me) -- she is always helpful and kind.

Outstanding service! Contacted them at 9pm, they came over the next morning. Service was punctual…read moreand professional. Place is super clean afterwards. Rate was excellent as well. So was communication. Highly recommend!

We had Elite Shine out today for our first biweekly house cleaning. A team of three cleaned…read moreeverything too to bottom. I didn't think my house was too bad until they were done. OMG they did a fantastic job. From fixtures to facings. Beds to toilets. They were so thorough. They pulled things away from their spots to clean and I love that they scrubbed down the showers. Bonus that they are a team and not just a single. Very fair pricing and excellent communication. Pay through the app and receive a text for updates on your service.

Very professional, Amy the owner came to my home and provided a custom estimate which no other…read moreservice did when we were shopping around. Shonna and Amy are so friendly and I fully trust them in my home. They are thorough with their cleaning but beyond that they are all about the little details and personalized touches. This service has been beyond worth it for our family. I am so thankful for Belleville's Best!

Very professional service! I needed a rental house cleaned and they were able to get in & out…read morequickly at a reasonable price. Thanks again for the great job!

Sadly, I have to downgrade my review after my last experience…read more After the first time, in which I had a deep cleaning of almost my whole condo (minus the basement & 2 bedrooms), I only wanted the den, kitchen, half bath and master bedroom cleaned. This was about half of what I had done previously. I wrote to Smiles Are Maid several times and asked for an estimate, but I didn't get a response. Finally, I just downgraded the size of my home, and when the appointment reminder came, it showed a reasonable price. Amber came on time, and she said there was a change in the work order, which I confirmed with her -- and explained again which areas I wanted cleaned. She started upstairs, and when she was ready to clean the downstairs, I went upstairs. After a while, I realized that I hadn't heard any noise, and I went downstairs to see she'd left, without saying anything. She still did a good job, so I don't have any complaints with her work. However, I was then charged another $84.00 after the cleaning. (They'd charged me more after the first time as well, but I didn't mind that as much, as Amber was there for 10 hours.) I wrote to them several times to ask why I was charged more. When I didn't get a response, I told them that if I didn't hear from them within 48 hours, I was going to take it up with my credit card company. I then heard back immediately. They said that the estimate was based on a one bedroom unit, and that my house was bigger than that. I said yes, it is, but I only asked for cleaning of the areas mentioned, that I'd asked in advance for a quote AND that I'd discussed it with Amber before she started. They did credit my card for the extra charge -- and they cancelled my upcoming service. Again, I asked why they cancelled, told them that wasn't my intention and that I just wanted to be charged fairly for the work that was done. I never heard back from them. So, my final rating: 5 stars for cleaning, 0 stars for communication and trying to keep the customer satisfied.

Switched maid services after 3 years. We had Smiles are Maid come out once and they did a great…read morejob. Problem is they can't get here on time. Second visit again wasn't on time. Apparently my time isn't worth anything as I sit and wait for their arrival. Never made fun of the cleaners cars. Geez what is wrong with you. Only stated that when a car leaks oil and gas they should park in the street. Your 2nd cleaner wanted me to handle her road service. I asked her if she had AAA. I shouldn't have to use my AAA for your employees. As for pictures of me laughing at your employee. Please post them. Quite honestly I didn't even know where her car broke down. So I would love to see the proof. Be very careful Tabatha you're close to slander. Any further posts of incorrect information will be dealt with accordingly. Can't recommend this business. RE: When you have a window of 9-11 you don't show up at 11, when you have a window of 8-9, you don't show up at 9:20. First visit of the day should be an easy appt to keep. Roads have been dry for 7 months now. No weather delays, I would suggest you tell your maids that when their appt is between 8-9 don't leave the house at 8:45. Your 2 hour comment is out of line when I have proof of email and texts that say the 8-9 arrival. Your company is highly unprofessional when it come to customers valuable time.

I've been using Rozzano's for at least 4-5 years now. They are thorough, on-time, and very…read moreresponsive. I've also found they are very accommodating when something unexpected comes up. I would highly recommend these cleaners to my neighbors and friends.

Absolutely phenomenal job, hired them for a move in cleaning service. We had just purchased a home…read morethat was absolutely trashed and never really taken care of. I thought we were going to have to get new appliances and never imagined that the space would be as clean as it was after they left. They did such a great job and such a great price! 10/10 would recommend to anyone!

I hired Two Maids and a Mop to deep clean my home before my daughter's birthday party. I was home,…read morebut did not micromanage them. After they left, it was clear that they had barely done a surface clean, not even close to the deep clean I paid for. I specifically asked that they concentrate on the floors and baseboards that did not appear to have been touched. When I contacted their office, I was offered a re-clean, with no mention of a time limit on when I had to request it. I didn't need one immediately, since I did the cleaning for the party. When I did eventually call, I was told it had been too long but the person who answered the phone said they would check with their manager and call me back. Not surprisingly, the return phone call never came.

2 cleaners, all equipment supplied, insured and bonded! Each cleaner has been trained. They are…read morekind, respectful and thorough! Highly recommend Two Maids

I have used this company in the past, for both Housekeeping and window washing. They have always…read morehad wonderful communication, the staff was professional and punctual. I will definitely use this company again.

I cannot recommend this business at all. What they want is…read morefor you to not be home when they clean. Attention working families! They will zip right through and do a very light cleaning. They like it best when you don't know how long they have been at your home. High pricing for a minimal job. Young women, smell like cigarette smoke, answering their cell phones, chit chatting on your dime. They do show up So if you want to pay sky high prices for light cleaning just because they show up, this is the cleaning service for you. Oh and they will raise your fees often with excuses of paying minimum wage etc. The workers do not benefit, I asked. This company likes to look like they are very professional but really......they aren't!