Richard and Kaye, the owners of Simon Sez pets, are wonderful people who really go "above and…read morebeyond," for their customers. When I visited their store, looking to bring home a baby guinea pig, Richard asked me what breed, gender, and color I was looking for, and proceeded to travel to East Haven and pick one out, just for me! I couldn't believe that he would go so far out of his way, to make one customer happy. In addition to small pets, Simon Sez carries a nice variety of food, treats, toys, and supplies, for all kinds of pets. I highly recommend that you visit their store, because they truly deserve your business! :)

This location is a much nicer location when compared to the other Petco location. The store is…read moreclean and organized for easy access. Friendly and good staff and I always find what I am looking for. I enjoy shopping here.

I really tried to give Petco another shot. The last time I came, we had a great experience--kind…read morestaff, no issues. Unfortunately, this visit was completely different. From the moment we walked in, the groomer had an aggressive energy that made me hesitant to leave my dog, but I decided to give it a chance. I received a call saying things were going well--until suddenly, he snapped and bit her. While I absolutely don't condone that behavior, I have to be honest: her demeanor felt off from the start. Even when I returned, she had an attitude that felt more like "deal with your dog" than concern. My mini doodle showed no aggression toward her when I picked him up, which makes me feel like he was reacting to how he was being handled. What also confused me was the grooming process. She shaved him down before even washing him, despite saying she would work through the mats first. It's concerning because it feels like the grooming was rushed, and maybe that's when a mistake was made--perhaps he was nicked or mishandled. Instead of acknowledging that, the blame seems to be placed solely on the dog. After reading other reviews, I'm not the only one who feels like some of the groomers here lack the patience and care dogs deserve. Grooming should be done with gentleness, not fear or frustration, and unfortunately, that's not what we experienced today

I had my 3 year old Shitzu Terrier groomed here. I found them using Yelp. I wanted to go with…read moresomeone that was local instead of a Petco or one of these franchised places. My dog is very anxious with strangers and I'm very careful with who I leave her with. I've never had her professionally groomed. I called and made an appointment and they got me in the same day. The owner/manager took her time to meet with my dog and slowly gained her confidence. I left her there for a few hours she received a bathe, haircut, anal glands cleaned, and did her nails. She looked phenomenal! The people there are super helpful. I was surprised that the store was as big as it was. It doesn't look like it from the front but it actually stretches back quite a bit. They answered all my questions about what type of food was good. The owner is a very knowledgeable person she went out of her way and gave us a trial of this all natural food they get without being pushy. Without a doubt I plan on bringing my dogs back here. Surprisely the pricing for their items are very comparable with the big chain pet stores. I really appreciate the people who work there being so attentive and willing to answer any and all questions. My dog is about 25 lbs and with a few extra bones and some baked goodies for them I left paying less than 55 bucks. Super reasonable for everything they did.

Love this place and the way they operate. Just been there 3x…read morebut my Kobe (Schnauzer) always comes out looking great and happy Definitely recommend

I give this store a five star rating, clean well stocked, very friendly staff…read more They just love it when I bring Thor with me to pick out his food and treats. They all come out to see him. Didn't have him with me today as I was buying Christmas gifts for him and my Son's dog. They don't like to be left out! I was so happy when they opened this store in Wethersfield, no longer have to make the trip to Newington.

DON"T SHOP HERE!!!!!!!!!!!!!! Terrible customer service and poor policies!!!!!!!!!! I bought a 24…read morecan box of cat food and realized it was "chopped" and not "pate" When I went back to the store for an exchange, I had to pay more money for the same product because I had used a coupon. Wouldn't this be an even exchange?????? You would think but - nope. Was the next day and I was told I forfeited the coupon as soon as I left the store, doesn't make any sense but I know I will not go back to shop at this expensive, over priced, poorly managed, store ever again!!!!!!

Love this shop for all my animal needs. The staff are always friendly and help if I ever need it,…read morealthough rarely do. Love the app! Download it for perks and savings! I've already saved up almost $50 in cash credit to use just by being consistent and buying here for my fur babies. There are always insider perks and promo codes. Even free coupons for free or discounted food!

Best place around to get all your pets needs! Staff is friendly and prices are fair. Always stop…read morehere and get my puppy a treat.

Excellent, patient service. Welcoming facility and amazing, healthy puppies! Scrolled through on…read morethe interwebz and saw our future fur baby. Stopped in twice and finally agreed to bring Leo home. Easy process, pricey, but not out of line with breeders.

My children and I went to see puppies as we always do. This time we were ready to buy the puppy and…read morethe rude woman with the curly hair was incredibly rude and took the dog away. She said 'oh Shella will call you", the owner is so nice but the employees are awful! please fire her, she is not good for that business!

This is the only place I would adopt any potential pet from. There is no exploit and adoption fee…read moreis more than fair. My cat Michu has a chip and I went online to complete the process. He is doing better each day and has gained weight. Michu is thriving and running up and down the stairs and he loves our large 3 season porch because of wide window sills and awnings so rain isn't an issue. Thank you for the wonderful match and your expertise on cat issues and upcoming vaccines.

I'm moving and tried to drop off my cats. I couldn't take them with me so I took them there. The…read morerefused to take them

Great place for all of your local pet supplies…read more Perfect for "pawday" treats for your special pup. Diy dog bath $13

Everything needs improvement tiny section for cats ridiculous have nothing for me basicallyread more

Naturally Furry Market has quickly become my go-to for high quality dog and cat food, raw food,…read moretoys, treats, accessories, and natural pet care. Craig, the owner, is very educated and professional and is more than open to helping you with any questions and concerns you might have. If you need a specific product and they don't have it in stock, they'll order it for you and it will arrive in days. One of the best perks is... they DELIVER! They're located fairly close to me, but delivery is a huge perk. My dogs and cat eat a very specific diet and are allowed only certain treats and chews, which NFM stocks (at a fraction of the cost of the other store we used to frequent, I might add.) They have everything I need to provide my babies with the healthiest diet, shiniest coat, and squeakiest toys they can have. We love NFM!

The Great: The Norwalk store is super clean. The staff are very accommodating and kind and very…read moreknowledgeable. We worked mostly with Allison. She gave us a ton of information, told us where she would be the next day with phone number of the other store so we could reach out to her with any additional questions. She actually just texted me with pictures of the parents of the goldendoodle we purchased (it's after 7pm). I did call the store one day when Allison was out and Pete answered the phone, he wanted to know how the dog was doing, said he has been with the store for decades and if we need anything to just call him. GREAT STAFF. We were talking to some breeders directly and the communication was horrible. Gary has some great employees. Even the woman who bathed and did our dog's claws after purchase clearly LOVED dogs. Very positive store experience. The Neutral: My dog, as others have mentioned was timid and easily startled when first home, but I think that's normal. He's only 10 weeks old, arrived from Missouri only a week before. That's a lot of changes for a little guy. So we have been making sure to keep the house a little quieter and trying to not make noise when he is eating. Basically like the instructions from Gary (Owner) say, no playing or excitement for 3 days. It's day 3 now and the dog (Reilly) is really much more active, running around the house, eating better, and seems to be adapting well to us and the house. The unexpected: Day 3, the little guy seems to have developed a cough. Could be from the stress of the move, he didn't seem to have this when we brought him home. I spoke to Allison about this and was told we would be reimbursed if we were unable to get back up to CT to see their Vet. (We are an hour away). Update: He seems a little better today, he has his check-in/check-up anyway so we just moved up the date at the vet to make sure he's on the right track. I am sure he will be fine. The less positive: When we originally called on the phone, we were told one general price from the Owner for the dogs were were interested in. At checkout the dog price increased more than 50%. We were able to negotiate, but we felt it could have been handled better. The only reason we feel we didn't overpay is because the service and aftercare have been wonderful. And when you get a 10-11 week old baby, believe me you will have questions. This is my third dog, but I quickly realized pups this young are infants, more vulnerable, do more dumb things, eating well and not getting sick is really important.

It's now been more than a year and a half. We love our little puppy daughter Olivia that we got…read morefrom CT breeders. We couldn't be more happy with our purchase if you're looking for a great place to get a puppy of your dreams and don't mind spending the money this is a place for you.