Richard and Kaye, the owners of Simon Sez pets, are wonderful people who really go "above and…read morebeyond," for their customers. When I visited their store, looking to bring home a baby guinea pig, Richard asked me what breed, gender, and color I was looking for, and proceeded to travel to East Haven and pick one out, just for me! I couldn't believe that he would go so far out of his way, to make one customer happy. In addition to small pets, Simon Sez carries a nice variety of food, treats, toys, and supplies, for all kinds of pets. I highly recommend that you visit their store, because they truly deserve your business! :)

I really tried to give Petco another shot. The last time I came, we had a great experience--kind…read morestaff, no issues. Unfortunately, this visit was completely different. From the moment we walked in, the groomer had an aggressive energy that made me hesitant to leave my dog, but I decided to give it a chance. I received a call saying things were going well--until suddenly, he snapped and bit her. While I absolutely don't condone that behavior, I have to be honest: her demeanor felt off from the start. Even when I returned, she had an attitude that felt more like "deal with your dog" than concern. My mini doodle showed no aggression toward her when I picked him up, which makes me feel like he was reacting to how he was being handled. What also confused me was the grooming process. She shaved him down before even washing him, despite saying she would work through the mats first. It's concerning because it feels like the grooming was rushed, and maybe that's when a mistake was made--perhaps he was nicked or mishandled. Instead of acknowledging that, the blame seems to be placed solely on the dog. After reading other reviews, I'm not the only one who feels like some of the groomers here lack the patience and care dogs deserve. Grooming should be done with gentleness, not fear or frustration, and unfortunately, that's not what we experienced today

Went in for a few things with my dog. I got to the cashier and said, "Hello, how are you?". And she…read moredidn't say a word. My dog kept pulling on his leash, so I got distracted and apologized explaining he's not leash trained and she was still unresponsive. When I finally looked up at her, she was looking at me like I had 3 heads. I'm not a talkative person by any means but I do make small talk at the register because who doesn't?? Common courtesy is so simple yet so many people lack it. If someone says something to you, you respond back.. The cashier: long dark hair, sweatpants and a t-shirt seems miserable and was rude. I complained to the manager and all he did was interrupt me, wouldn't let me get a word in and gave me excuses. "She's soft spoken" blah blah. Eventually I got frustrated enough to swear on the phone because he kept talking over me and he ended up trying to end the call so I said "F you". It could've been different had he just listened for 2 minutes because I never talk to people like that. The manager was just as childish and rude as the cashier. One of the worst experiences I've ever had at a Petco.

Love this place and the way they operate. Just been there 3x…read morebut my Kobe (Schnauzer) always comes out looking great and happy Definitely recommend

Brought our Brussels Griffon to the Pet Spa after a good friend recommmended it to us. Since our…read moredog is a niche breed I was very cautious trying a new groomer. We had a great experience. We had a good consultation and I left feeling good. They were speedy and professional and we were very pleased with how his cut turned out. We will definately return and would recommend this business to any loving dog parent!

I give this store a five star rating, clean well stocked, very friendly staff…read more They just love it when I bring Thor with me to pick out his food and treats. They all come out to see him. Didn't have him with me today as I was buying Christmas gifts for him and my Son's dog. They don't like to be left out! I was so happy when they opened this store in Wethersfield, no longer have to make the trip to Newington.

regular buying when they send 15% to 20% coupons, I stock up! I make sure to get enough to get free…read moreshipping and with the coupon, it is cheaper than Chewy!

Love this shop for all my animal needs. The staff are always friendly and help if I ever need it,…read morealthough rarely do. Love the app! Download it for perks and savings! I've already saved up almost $50 in cash credit to use just by being consistent and buying here for my fur babies. There are always insider perks and promo codes. Even free coupons for free or discounted food!

Best place around to get all your pets needs! Staff is friendly and prices are fair. Always stop…read morehere and get my puppy a treat.

My children and I went to see puppies as we always do. This time we were ready to buy the puppy and…read morethe rude woman with the curly hair was incredibly rude and took the dog away. She said 'oh Shella will call you", the owner is so nice but the employees are awful! please fire her, she is not good for that business!

I brought a Lhasa apso from here a few weeks ago. They sold me a sick puppy. My poor little guy was…read moresneezing and coughing as though he had something stuck in his throat. I took him to the Vet a few days later. Turns out he has Tracheobronchitis and pneumonia. It's not a change of environment that made him sick. He was sold to me sick. He went from them straight to my house. He's on Antibiotics now. The cough is so bad and I'm very worried that I will lose him. I often stay up late watching over him. Now, they don't want to pay for the vet bills only the meds which added up to $30 but my vet bill is $99 and they need to see him for a follow up visit in a week which is another $99. They should pay for his vet bills too. They are asking for a lot of documentation from the Vet after I ready sent them the invoice. Although the sales lady was nice, I cannot recommend them. Don't buy from this place. I pray they I didn't just pay $2,700 and end up Losing my dog. I'm so frustrated I won't even bother about trying to get reimbursed by The puppy palace anymore. I will just take care of it myself and give my little guy the best life for as long as he lives. He part of our family now and We love and adore him!

I'm moving and tried to drop off my cats. I couldn't take them with me so I took them there. The…read morerefused to take them

VERY DISAPPOINTED - Adopted a dog that was supposed to be healthy but we brought him home and he…read moreinfected my other dog! NO ONE answers the phone and NO ONE replies to voicemails!!!! I will NEVER donate to them or adopt from them again. EDIT 5/21/26 - they have since gotten back to us so for that I am adjusting my review from 1 star to 3 stars. I do understand that much of the staffing is done on a volunteer basis but they ought to be more careful. They did send an email with 10 attachments. One explained that you should keep your animals separated until the new one is checked out... seems odd since they encourage them to meet on adoption day but whatever... I wish them the best going forward.

Great place for all of your local pet supplies…read more Perfect for "pawday" treats for your special pup. Diy dog bath $13

Everything needs improvement tiny section for cats ridiculous have nothing for me basicallyread more

Naturally Furry Market has quickly become my go-to for high quality dog and cat food, raw food,…read moretoys, treats, accessories, and natural pet care. Craig, the owner, is very educated and professional and is more than open to helping you with any questions and concerns you might have. If you need a specific product and they don't have it in stock, they'll order it for you and it will arrive in days. One of the best perks is... they DELIVER! They're located fairly close to me, but delivery is a huge perk. My dogs and cat eat a very specific diet and are allowed only certain treats and chews, which NFM stocks (at a fraction of the cost of the other store we used to frequent, I might add.) They have everything I need to provide my babies with the healthiest diet, shiniest coat, and squeakiest toys they can have. We love NFM!

It's now been more than a year and a half. We love our little puppy daughter Olivia that we got…read morefrom CT breeders. We couldn't be more happy with our purchase if you're looking for a great place to get a puppy of your dreams and don't mind spending the money this is a place for you.

The Great: The Norwalk store is super clean. The staff are very accommodating and kind and very…read moreknowledgeable. We worked mostly with Allison. She gave us a ton of information, told us where she would be the next day with phone number of the other store so we could reach out to her with any additional questions. She actually just texted me with pictures of the parents of the goldendoodle we purchased (it's after 7pm). I did call the store one day when Allison was out and Pete answered the phone, he wanted to know how the dog was doing, said he has been with the store for decades and if we need anything to just call him. GREAT STAFF. We were talking to some breeders directly and the communication was horrible. Gary has some great employees. Even the woman who bathed and did our dog's claws after purchase clearly LOVED dogs. Very positive store experience. The Neutral: My dog, as others have mentioned was timid and easily startled when first home, but I think that's normal. He's only 10 weeks old, arrived from Missouri only a week before. That's a lot of changes for a little guy. So we have been making sure to keep the house a little quieter and trying to not make noise when he is eating. Basically like the instructions from Gary (Owner) say, no playing or excitement for 3 days. It's day 3 now and the dog (Reilly) is really much more active, running around the house, eating better, and seems to be adapting well to us and the house. The unexpected: Day 3, the little guy seems to have developed a cough. Could be from the stress of the move, he didn't seem to have this when we brought him home. I spoke to Allison about this and was told we would be reimbursed if we were unable to get back up to CT to see their Vet. (We are an hour away). Update: He seems a little better today, he has his check-in/check-up anyway so we just moved up the date at the vet to make sure he's on the right track. I am sure he will be fine. The less positive: When we originally called on the phone, we were told one general price from the Owner for the dogs were were interested in. At checkout the dog price increased more than 50%. We were able to negotiate, but we felt it could have been handled better. The only reason we feel we didn't overpay is because the service and aftercare have been wonderful. And when you get a 10-11 week old baby, believe me you will have questions. This is my third dog, but I quickly realized pups this young are infants, more vulnerable, do more dumb things, eating well and not getting sick is really important.