Love this shop for all my animal needs. The staff are always friendly and help if I ever need it,…read morealthough rarely do. Love the app! Download it for perks and savings! I've already saved up almost $50 in cash credit to use just by being consistent and buying here for my fur babies. There are always insider perks and promo codes. Even free coupons for free or discounted food!

Best place around to get all your pets needs! Staff is friendly and prices are fair. Always stop…read morehere and get my puppy a treat.

Richard and Kaye, the owners of Simon Sez pets, are wonderful people who really go "above and…read morebeyond," for their customers. When I visited their store, looking to bring home a baby guinea pig, Richard asked me what breed, gender, and color I was looking for, and proceeded to travel to East Haven and pick one out, just for me! I couldn't believe that he would go so far out of his way, to make one customer happy. In addition to small pets, Simon Sez carries a nice variety of food, treats, toys, and supplies, for all kinds of pets. I highly recommend that you visit their store, because they truly deserve your business! :)

Excellent, patient service. Welcoming facility and amazing, healthy puppies! Scrolled through on…read morethe interwebz and saw our future fur baby. Stopped in twice and finally agreed to bring Leo home. Easy process, pricey, but not out of line with breeders.

My children and I went to see puppies as we always do. This time we were ready to buy the puppy and…read morethe rude woman with the curly hair was incredibly rude and took the dog away. She said 'oh Shella will call you", the owner is so nice but the employees are awful! please fire her, she is not good for that business!

Great place for all of your local pet supplies…read more Perfect for "pawday" treats for your special pup. Diy dog bath $13

Everything needs improvement tiny section for cats ridiculous have nothing for me basicallyread more

I really tried to give Petco another shot. The last time I came, we had a great experience--kind…read morestaff, no issues. Unfortunately, this visit was completely different. From the moment we walked in, the groomer had an aggressive energy that made me hesitant to leave my dog, but I decided to give it a chance. I received a call saying things were going well--until suddenly, he snapped and bit her. While I absolutely don't condone that behavior, I have to be honest: her demeanor felt off from the start. Even when I returned, she had an attitude that felt more like "deal with your dog" than concern. My mini doodle showed no aggression toward her when I picked him up, which makes me feel like he was reacting to how he was being handled. What also confused me was the grooming process. She shaved him down before even washing him, despite saying she would work through the mats first. It's concerning because it feels like the grooming was rushed, and maybe that's when a mistake was made--perhaps he was nicked or mishandled. Instead of acknowledging that, the blame seems to be placed solely on the dog. After reading other reviews, I'm not the only one who feels like some of the groomers here lack the patience and care dogs deserve. Grooming should be done with gentleness, not fear or frustration, and unfortunately, that's not what we experienced today

Went in for a few things with my dog. I got to the cashier and said, "Hello, how are you?". And she…read moredidn't say a word. My dog kept pulling on his leash, so I got distracted and apologized explaining he's not leash trained and she was still unresponsive. When I finally looked up at her, she was looking at me like I had 3 heads. I'm not a talkative person by any means but I do make small talk at the register because who doesn't?? Common courtesy is so simple yet so many people lack it. If someone says something to you, you respond back.. The cashier: long dark hair, sweatpants and a t-shirt seems miserable and was rude. I complained to the manager and all he did was interrupt me, wouldn't let me get a word in and gave me excuses. "She's soft spoken" blah blah. Eventually I got frustrated enough to swear on the phone because he kept talking over me and he ended up trying to end the call so I said "F you". It could've been different had he just listened for 2 minutes because I never talk to people like that. The manager was just as childish and rude as the cashier. One of the worst experiences I've ever had at a Petco.

Just walking into this Petsmart in East Hartford you are greeted with the warmest welcome ever!…read more Her name is Rachel and she is a bright, shining light. She was ringing up customers at the cashier spot right at the door. What an awesome Lady. She was so friendly, really made my day. Then there is another great Lady name Pam who works in the pet hotel department. She is always so friendly and down-to-earth. I remember a couple times how impressed i was with her as she was juggling a million different things as she was helping me make my pet hotel appointment. I came at a really busy time and she was handling it like a Champ! She had people asking her questions, another customer was on the phone, etc.. and she just took care of it all and with maintaining a calm and affable demeanor. Both these ladies are solid A+ people and PetSmart is fortunate to have them on the team and we customers are lucky to run into folks like them to help us. This store is always well organized and clean and stocked up as well!

Convenient location if you're just passing through town , however customer service is not the best…read more. First of all the store is a ghost town . There was one guy at the register , no other sales person anywhere . We wanted to buy a fish and had to wait almost 20 minutes for someone to show up , when she finally did not exactly very friendly either . . They have a big variety of supplies but staff is HORRIBLE ! They should definitely hire more people and train them in customer service as well.

What a fantastic hidden gem! The owner and staff are very knowledgeable as well as helpful. They…read moredon't try to over sell and will educate you on the best type of fish for your aquarium.

This place is great. It's super clean, to begin, and has everything you could ever need for a…read morefish. The staff is knowledge and helpful, and answered all my questions before recommending products that fit my needs at my price point. I just have a Betta fish, nothing complicated, but she is much happier since I've been shopping at the Purrfect Aquarium. All the products they suggested work perfectly, and my tank is clearer and happier than ever!

Naturally Furry Market has quickly become my go-to for high quality dog and cat food, raw food,…read moretoys, treats, accessories, and natural pet care. Craig, the owner, is very educated and professional and is more than open to helping you with any questions and concerns you might have. If you need a specific product and they don't have it in stock, they'll order it for you and it will arrive in days. One of the best perks is... they DELIVER! They're located fairly close to me, but delivery is a huge perk. My dogs and cat eat a very specific diet and are allowed only certain treats and chews, which NFM stocks (at a fraction of the cost of the other store we used to frequent, I might add.) They have everything I need to provide my babies with the healthiest diet, shiniest coat, and squeakiest toys they can have. We love NFM!

Dirty Dog is a Dog Groomer as well as a DIY Pet Wash establishment and Pet Bakery…read more Upon walking in all I could smell was fresh baked cookies. Yes!! Cookies and Donuts..Homemade for your fury friend at a decent price. Brilliant idea . They appointment to have my Moms pup Sammy groomed. Wash and cut. Normally they have quite a lengthy wait. We placed our name on the wait list. Luckily we were called later on the that day for an appointment. Sammy; my mom's dog was squeezed in to have a wash and haircut. Donna was our Groomer. She came out to greet Sammy, listened how we wanted him groomed and the icing on the cake was that Sammy felt comfortable. (He is a nervous rescue) Donna's expertise was the highlight of our experience expecally when Sammy came out to greet us smiling waging his tail looking like a million bucks. Donna did such an incredible job on his hair in a few hours time. So much love and compassion for my furry brother. We highly recommended this Pet Spa.

Terrible terrible service. I brought my husky in for a grooming and while she was overdue for a…read moregrooming and had a thick exterior coat, she was not in need of what they did. The staff called and recommended to us that our husky's belly be shaved due to the matting of her fur and I declined. I was not listened to by the staff and received another phone call saying that it was in my dog's best interest to shave her, despite the fact that I had already declined to have her shaved, and that they couldn't let her leave being that matted (?? this is my dog - therefore I have the right to decline what is being offered if it is not what I want done to her or if I think it is against her best interest given that she is a HUSKY who naturally temperature regulates with her thick coat). Then I got a third call from the manager saying that my dog needed to be shaved. I was not made aware that they were recommending her entire body vs just her belly (which is what was told to me on the first phone call I received and when I declined to have her shaved). The manager, Janet, also did not state that an alternative option would be to come pick her up and not have the grooming finished, despite her later telling me that she did offer this to me as an option. Huskies are not to be shaved, any groomer should know this. I later found out (after they shaved her) that Dirty Dog does have a policy to not shave huskies, so I am having a really hard time understanding why they broke their own rule after their paying customer declined (twice) wanting their dog shaved. After being told she needed to be shaved even though we declined twice, we agreed to have her belly shaved because that is what we were lead to believe they were going to do. They ended up shaving her entire body and Janet was not kind or respectful to me when I expressed my frustration at the situation. Not once did she take accountability for the situation but rather continued to try to convince me that I was in the wrong and this was the only option. I am incredibly disappointed in the service my dog and I received today. I will not be returning and I strongly believe no one else should either. Very poor manners and customer service. They tried to fall back on the fact that my dog's fur was in bad shape (which it certainly was not in good condition, but never has any other dog groomer EVER recommended shaving any of my huskies because apparently they are better at doing their research and understanding of the fact that huskies ARE NOT TO BE SHAVED), instead of apologizing for their unwillingness to listen to me as their paying customer. They also tried to fluff things up by saying my dog "was happy to have the fur come off," but they were likely just trying to absolve themselves from any responsibility of not listening to their customer. I understand the risks of matted fur and know that more frequent groomings are necessary in the future. What I don't understand is how Janet and her team at Dirty Dog did not take no for an answer the first time I told them I did not want my husky shaved and how they refused to offer consideration, empathy and an apology for how the entire situation played out.