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    Hotel UMass

    3.5 (35 reviews)
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    4 years ago

    They claim to have no rooms available during the summer but I have a hard time believing that.

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    15 years ago

    flat screens, modern rooms, right on the campus, quality snacks, beautiful amherst.

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    Review Highlights - Hotel UMass

    We were treated like royalty during our complimentary tasting, and were VERY impressed by the food.

    Mentioned in 2 reviews

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    Inn on Boltwood - The lobby smells good. In the morning they put out cider donuts and coffee and tea.

    Inn on Boltwood

    (48 reviews)

    $$

    It was a quaint and cute hotel and had a lot going for it. Unfortunately, for being expensive, it's…read morea bit tired. The staff are not very friendly or helpful. We sat in the parlor room and the chairs were all torn up- terrible! We wanted coffee and went to the front desk where the clerk was playing solitaire. When we asked if there was coffee or hot cocoa we were told to go to the bar and order it and it would be delivered to us- we were surprised that she didn't stand up and offer to take care of it for us. Customer service training should be a focus. There are a lot of places to stay and we should feel that we made the right choice in staying here and spending money here but we don't. Hopefully employee training as well as some repairs will be done so that customers can benefit.

    I so wanted to love this, quaint, historic place. If my daughter chooses Amherst, then I would…read moremost likely stay here again. But next time, I'm going to have some requests. There's no place as close to the college as the Inn on Bolton. It's literally on campus and probably part of his problem, is run by the college. It's really expensive. Yet, the rooms are small and awkward. Plus it's a bit of a labyrinth and I feel too little twin girls are gonna pop out at any moment and scream redrum at me. When we checked in at 2 AM, exhausted from our cross-country trip, and a one hour drive, the receptionist sent us to the wrong wing, and when I went downstairs, he sent me back up, saying I just didn't see it. I had to go down and have him come upstairs to help us find our room only to discover it wasn't where he sent us at all. Next, there was no bottled water in the entire building, not to buy or what is customarily complementary in a hotel of this price range The very polite guy went onto explain that it was because they hadn't received their shipment of water. I'm confused because I sure did pass Walmart, Target a grocery store and a Trader Joe's just minutes from here. But alas no one thought to go get water. Their parking lot is a four minute walk from the hotel. You may hit the jackpot and get one of the 45 spots right in front of the hotel. We didn't. Boo!! Also, they are saving money by not cleaning the rooms daily. I think that's BS but it would've at least been nice for them to tell us a check in. I found a gray hair on the comforter which was not ours. Gross!!! They do have a fancy, highfaluting Molecule air filter that I did not steal. I don't love this place and I wouldn't recommend it for any other reason then if you were spending multiple days on campus. If I come again, I will request daily service and also request to be in the west wing.

    Econolodge

    Econolodge

    (6 reviews)

    This might have once been a decent budget hotel at which to stay, but sadly it's nothing great any…read moremore. The rooms are tired looking, small, and haven't been updated in decades. The breakfast is nothing but carbs; bread, cereal, cupcakes. No protein, no dairy other than milk for coffee. The fruit that's available looks like it's been sitting in the bowl for several months, certainly not fresh. We had a lot of issues with our room keys ceasing to work. Which was particularly frustrating considering that if we parked at the side door nearest our room we couldn't get it. In the two nights we were there we had to get our keys reprogrammed 4 times. The reception staff on the late shift are very surly, and certainly don't want to help you. Although close to the Hampshire Mall and other stores, the area outside gets quite seedy after dark. Next time I'm back visiting UMass I shall look for alternate accommodation It doesn't even live up to the adage 'cheap & cheerful'.

    I do not like to leave negative reviews for places but I want to state that this hotel has violated…read morefederal law by denying me and my family a room because of my service dog the hotels excuse was that because of covid they changed their policy on not allowing service dogs which is a violation of the American with disability act the hotel didn't even have the curtesy to call me before my trip to inform me of this they did it after we had been traveling all morning on trains from nyc to Hadley Massachusetts the gentleman behind the front desk did try to make right by sending us to a hotel down the street and I will be writing an whole other review on what transpired there as it was a complete horror I want something to be done as this incident caused my 8 year old son to have a medical episode from the second hotel and an extra 400 dollars that we didn't have it was completely unacceptable for the hotel to deny a service dog and it almost ruined our entire thanksgiving trip Stay away if you are a disabled person with a service dog they will tell you one thing when you book and. Then deny you when you arrive

    Hotel UMass - hotels - Updated May 2026

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