It was a quaint and cute hotel and had a lot going for it. Unfortunately, for being expensive, it's…read morea bit tired. The staff are not very friendly or helpful. We sat in the parlor room and the chairs were all torn up- terrible! We wanted coffee and went to the front desk where the clerk was playing solitaire. When we asked if there was coffee or hot cocoa we were told to go to the bar and order it and it would be delivered to us- we were surprised that she didn't stand up and offer to take care of it for us. Customer service training should be a focus. There are a lot of places to stay and we should feel that we made the right choice in staying here and spending money here but we don't. Hopefully employee training as well as some repairs will be done so that customers can benefit.

I so wanted to love this, quaint, historic place. If my daughter chooses Amherst, then I would…read moremost likely stay here again. But next time, I'm going to have some requests. There's no place as close to the college as the Inn on Bolton. It's literally on campus and probably part of his problem, is run by the college. It's really expensive. Yet, the rooms are small and awkward. Plus it's a bit of a labyrinth and I feel too little twin girls are gonna pop out at any moment and scream redrum at me. When we checked in at 2 AM, exhausted from our cross-country trip, and a one hour drive, the receptionist sent us to the wrong wing, and when I went downstairs, he sent me back up, saying I just didn't see it. I had to go down and have him come upstairs to help us find our room only to discover it wasn't where he sent us at all. Next, there was no bottled water in the entire building, not to buy or what is customarily complementary in a hotel of this price range The very polite guy went onto explain that it was because they hadn't received their shipment of water. I'm confused because I sure did pass Walmart, Target a grocery store and a Trader Joe's just minutes from here. But alas no one thought to go get water. Their parking lot is a four minute walk from the hotel. You may hit the jackpot and get one of the 45 spots right in front of the hotel. We didn't. Boo!! Also, they are saving money by not cleaning the rooms daily. I think that's BS but it would've at least been nice for them to tell us a check in. I found a gray hair on the comforter which was not ours. Gross!!! They do have a fancy, highfaluting Molecule air filter that I did not steal. I don't love this place and I wouldn't recommend it for any other reason then if you were spending multiple days on campus. If I come again, I will request daily service and also request to be in the west wing.

Great stay when we bring and pick up our son @ UMass. Spacious and clean and wonderful amenities…read morefrom the pool & workout room to the bar and cafe on lobby floor! Every morning of our stay Shanon at the desk was pleasant and professional. Such a bright and welcoming person made coming back to the hotel a positive experience! Don't miss out when staying in Amherst book quickly this hotel is just a drive away to major shopping and cute eateries!

A comfortable and conveniently located MC. About a mile from Amherst town center and a couple…read moremiles from the UMass campus, it was perfect for overnighting here after moving in our daughter for her final year. Plenty of nearby restaurants and shopping (especially Target, Trader Joe's, Stop & Shop, Home Depot, Staples .... you get the picture, all the odds and ends needed to kit out your kid's dorm or apartment). The hotel itself is clean and airy, with a spacious lobby and sitting areas. The room is comfortable and adequately appointed with a relatively roomy bathroom. No more mini bottles of shampoo, however - just large containers of shampoo, conditioner, and body wash mounted on the tub/shower wall. The hotel has a bistro so you can hibernate if you wish and order breakfast and dinner, though there are plenty of dining options nearby. Staff was pleasant and competent.

We stayed here with two dogs for 5 nights and could not have been more pleased. Clean, comfortable…read moreaccommodations and a cheerful helpful staff.

My first time staying here and it was nice. Good location and the hotel itself was modern and…read moreseemed new. The front desk is right at the front entrance with a same store with drinks and snacks. The lobby areas which is also the breakfast area is right in the lobby as well. Usual computer and printers at the business Center as well. The gym and pool were nice and the rooms were really nice. Spacious and clean. Full kitchen with dishes and silver ware. I would definitely stay here again.

What a disaster!! What kind of hotel has only one clerk on during a rush period? After a long day…read moreand Football game we went to check in an there was a line of at least 20 people waiting to check in. Ya think they might actually have some staff on to handle the anticipated crowd trying to check in

The great: location, location, location,they've got it and you want it. So they make you pay for…read moreit. Also great covered garage parking, restaurants, pub, and nice managers reception at night and all food is great. The good, decent room, comfortable beds, in room keurig The bad, noisy, especially if near elevator, small bathroom. Pillows aren't very good, we bring ours.not very many outlets and no usb charging The ugly, no mini fridge for your stuff like a white wine, weird. No safe. 3 night minimum at peak times like graduation so $900 for a stay 3x300=900 Summary We keep coming back, so we think it's worth it

Friendly servers from cashier to waiters. Food was typical Shake Shack food which I enjoy. The…read moreonion rings that my brother shared with me were crispy on the outside but tender inside -- yum! At the end of the meal, server came to ask if we needed boxes for leftovers and refilled my soda. I didn't know they give free refills.

Beautiful spaces. Had a restful stay and breakfast was fresh and delicious. Recommend!read more

Love, love, love this hotel. Was here for 2 weeks for work. The room was spacious and clean…read more Ample of parking everyday. Gym was maintained, clean, up to date, and never crowded. They even had a good sized indoor pool for grown up and kids to play in. Everyday free breakfast, you can tell the cook take pride on how they cook the food and present it. The best part, the staff. The staff was so accommodating on everything and anything, the worst thing they can say is NO if you ask. They switch my rooms, they threw in a microwave, they made cookies for my every evening , wowzer. Shoutout to the mgr in the suit, super friendly and easy going.

With clear memories of watching this place get built 20 years ago while I was a college student in…read morethe area, it was amusing to finally have a belated chance to experience this hotel on a post-Christmas return visit to the Pioneer Valley. The staff here seemed extra attentive and responsive, most notably re-housing me when the initial assigned room was too close to noisy ventilation areas for my comfort. It appeared that they had a regular routine of walking the premises and staying alert to any challenges. The railroad/long style of the single room was a bit larger than I needed, but okay in general. An included couch was an unexpected bonus and especially enjoyable for my cat who was traveling with me.

The advertised checkout time is noon. We booked the room because we needed the morning to prepare…read morefor the memorial service we were in town for, including finishing up our remarks at the service.. Room service started knocking on our door at 10. We explained checkout was noon. They were back at 10:20 and again at 10:45. We gave up and left. I was told the manager, Jeremy Brown, was not in that morning. I called him the next day. He agreed to refund half the charge, or $90, but said I had to arrange it with Booking.com. I asked for a credit on booking.com. They refused to provide it bc they said manager Jeremy Brown did not return several phone calls confirming he agreed to the refund, and added that booking.com has a no-refund policy. so the service is lousy/disruptive and the manager is not responsive to complaints.

Decent at best. Broken elevator…read moreBathroom shower was yuck Ok for solo stay. Don't embarrass yourself with a date

This might have once been a decent budget hotel at which to stay, but sadly it's nothing great any…read moremore. The rooms are tired looking, small, and haven't been updated in decades. The breakfast is nothing but carbs; bread, cereal, cupcakes. No protein, no dairy other than milk for coffee. The fruit that's available looks like it's been sitting in the bowl for several months, certainly not fresh. We had a lot of issues with our room keys ceasing to work. Which was particularly frustrating considering that if we parked at the side door nearest our room we couldn't get it. In the two nights we were there we had to get our keys reprogrammed 4 times. The reception staff on the late shift are very surly, and certainly don't want to help you. Although close to the Hampshire Mall and other stores, the area outside gets quite seedy after dark. Next time I'm back visiting UMass I shall look for alternate accommodation It doesn't even live up to the adage 'cheap & cheerful'.

I do not like to leave negative reviews for places but I want to state that this hotel has violated…read morefederal law by denying me and my family a room because of my service dog the hotels excuse was that because of covid they changed their policy on not allowing service dogs which is a violation of the American with disability act the hotel didn't even have the curtesy to call me before my trip to inform me of this they did it after we had been traveling all morning on trains from nyc to Hadley Massachusetts the gentleman behind the front desk did try to make right by sending us to a hotel down the street and I will be writing an whole other review on what transpired there as it was a complete horror I want something to be done as this incident caused my 8 year old son to have a medical episode from the second hotel and an extra 400 dollars that we didn't have it was completely unacceptable for the hotel to deny a service dog and it almost ruined our entire thanksgiving trip Stay away if you are a disabled person with a service dog they will tell you one thing when you book and. Then deny you when you arrive

I was at UMass and needed a place to stay. This is only a few minutes away and the price was…read moreright. Parking in plentiful. I walked in and was greeted warmly and was promptly given my room. My room was basic, but clean and very comfortable. The shower was warm and the pressure was good. The heat/AC worked well and was a bit nosy but not at all like other places I have stayed. My room's location was almost a guarantee to be loud. Right across from the ice machine and the first room from the pool. However, with the exception of one little girl who didn't want to leave the pool and had a lovely set of lungs, there was no noise. It was a peaceful night's sleep. The free breakfast in the morning was a huge disappointment. Coffee was there, cereal, oatmeal packets, and some pastry that I noticed was there the night before. I grabbed an apple and was grateful for the muffins back at UMass. My next trip to Amherst I will definitely check here first.

My grandparents room smelled so heavily of smoke that it was nauseating. If I had been staying…read morethere I would have demanded a room change. There were also two smushed grapes on the floor when we walked in to drop their bags off. Completely unacceptable. I will not recommend this hotel when family comes to town.