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    Hotel Extended Suites

    1.9 (13 reviews)
    InexpensiveHotels

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    1 year ago

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    City Express - Our room was on the first floor. No safety people walking by were looking into our room and the door did not lock for our safety.

    City Express

    (29 reviews)

    $$

    El Lago

    The good: buffet was nice, but someone I know has been staying there for couple weeks and says it…read moredoes not vary very much. Pretty much same breakfast every day. Clean and staff follows COVID rules. Got yelled at for serving myself. Security officer in lobby keeps eye on parking lot too. Bad: Room was clean but some lights did not work. Hotel is in bad spot. Blink and you miss the entrance. I complain but I overall like this chain in Mexico.

    Horrible CUSTOMER SERVICE…read more THEY CHANGED THE BREAKFAST MENU AND GIVE YOU LESS OPTIONS WHEN YOU STAY MULTIPLE DAYS!!! THE COOKS ARE HORRIBLE THERE IS ONLY ONE HARD WORKER THERE THE LADY THAT WEARS A BUN. I believe her name is Maria. The other 2 individuals are horrible there is a guy there that tries to speak bad about everyone in spanish assuming they don't speak spanish most understand like I do. The lady responds in a rude way and says things like "I hate so many people here" and "these people are annoying" "I wish people would go to another hotel" but if we did she'd be out of a job!! Her name is SANDRA THEY HAVE NO NAME TAGS!!!! The rooms are very highly priced like 150 and on expedia 45 dollars. It's sad they try to charge for breakfast when you don't know it's included the male ( I think his name is Pablo ) cook tried to get money from me for breakfast and I told him it's free for all guest he turned red and walked away. MARIA IS A HARD WORKER AND WE FELT BAD TO SEE HER WORK SO HARD WHILE THE OTHER 2 DID NOTHING BUT TALK ABOUT THEIR GUEST!!!

    Hotel Extended Suites - hotels - Updated May 2026

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