The customer service here is top notch. I have stayed in hotels all over the USA and outside of the…read moreUSA. They really go out of their way to make you feel comfortable. The gentleman check me in a very timely manner. Then they had another gym and walk me up to the room, open up my hotel door for me, give me a quick tour the place and tell me exactly where everything was. That was a really good service. Hotel: the shower was good, the room is pretty decent, the beds were not the most comfortable. In fact if the customer service wasn't so good I probably gave them a three or four stars because of the bed. I think they really need to invest in getting better beds. I like to sleep on a very good bad in this bed was very mediocre. Other than that I really enjoyed my stay. The room service was great as I got hungry late night. I ordered a club sandwich and I brought it right out to my room. Once again the service was top-notch. I didn't get a chance to gamble but they have a casino here as well. The hotel is very safe with lots of security. I never felt unsafe at all. I will definitely come back here again. I really enjoyed it it's a three minute drive from the border using Uber. Great location.

Super friendly staff. Rooms were clean and not far from night time atmosphere. We will be back.read more

Not amazing and not great. This is a no frills hotel but it gets the job done, the room is nice and…read morelarge and even though the bed is super rock hard, I love it because I have a bad back. Parking here as others mentioned is very narrow so use caution if you have a big truck. The breakfast was very limited aka continental style. Solid 3 stars.

I booked a two-night stay through Expedia and reserved a king-size bed. After driving seven hours…read moreto get there, I was told at check-in that my room was unavailable because the hotel was overbooked. When I asked to speak with the manager, the front desk said the manager was not on-site. I contacted Expedia, and they tried to resolve the issue, but the hotel staff refused to help and claimed there were no rooms left. Expedia offered me a credit, but that didn't solve the immediate problem. I had nowhere to stay and ended up sleeping in my car in an unsafe area. This hotel showed zero accountability and no concern for guests. I strongly recommend avoiding this property. Their dishonest practices and lack of customer service caused me stress, inconvenience, and put my safety at risk.

POV: weekend getaway. My daughter picked this hotel, so I…read morewasn't sure what to expect. Let me tell you I was very surprised. If you're staying in TJ this is a very nice Vegas style hotel complete with casino and clubs. You may never leave the building ha! First off let me say I was very impressed by the employees because they were all very nice and attentive. Gentlemen at the entrance had great recommendations for local places, waiters and bar men at the pool were nice, and I was so surprised by young lady singing during our brunch buffet. We ate at the buffet and that was amazing. So many choices and very affordable. We also ordered room service and that was good too. Pizza was great. Parking is located underground and we felt very safe during our stay. Room was clean and had great view of golf course next door.

Getting into Tijuana has become such a pain, if you are coming from San Diego, that we rarely go…read moreanymore. It used to be our weekend get away, but waiting 3 hours in line in a car just to get over the border to San Diego is just not worth it. This all happened after 9/11and nothing has been done to deal with this. It is sad. This hotel however is great. We love it, have stayed before and if we can get over the darn border we will go again. We miss it. The hotel is large, in a good area and the rooms are nice. They have great room service and we love their eatery. There are nice places to walk nearby or you can grab a cab. The staff is super nice and does speak English. Our room was ready on time and it was clean and comfortable. They have everything you need there and they are very nice.

Good service, reasonable prices. Great if your staying for Quick airport trip. Front desk is…read morehelpful and a good taco place is walking distance "tacos el chino " they are slowly renovating so it's looking better than the reviews past.

If I can give this hotel a NEGATIVE 100, I would! My three girls and I stayed here because it was a…read morelong weekend and we were crazy enough to randomly come without a reserved hotel! Anyways we ended up here, it had only ONE review & it was a 5 star review, so we said "Eff it!" At soon as we got here, the place looked sketchy, but we had NO other option & by this time it was 3am already & we needed a bed asap! (we had looked and called everywhere by this point) as soon as we walked into the room, I noticed it had disgustingly stained carpet (which is a BIG NO for me)! The bathroom toilet & tub were gross as well! Stains everywhere!!!! As well as EVERY pillow case (we had two beds in the room & each bed had 3 pillows, therefore 6 pillows cases were stained! Overall it was disgusting!! NEVER EVER RECOMMENDING THIS PLACE! Lesson learned, have a BOOKED hotel & no more random trips on busy weekends!!!!

Hacienda Santana is a top-tier hotel experience. From the moment you arrive, security greets you…read moreand helps guide the check-in process, creating a sense of comfort and safety. The staff at the front desk are welcoming, friendly, and ready to assist with registration. The rooms are spacious, beautiful, and exceptionally clean. The beds are incredibly comfortable, making it easy to relax and get a great night's sleep. One feature I really appreciated was the bathroom layout, which is divided into two separate areas and provides plenty of space. Breakfast is included with your stay, which is definitely a big plus and adds even more value to the experience. Everything about the hotel feels well maintained, comfortable, and thoughtfully designed. Hacienda Santana offers excellent service, comfortable accommodations, and a welcoming atmosphere. I would absolutely recommend it and would gladly stay here again. 100% recommended!

Said to be the best Hotel in town. Sad to say that our experience wasn't the greatest. Our shower…read moreflooded, and water was out to our bedroom. They were very nice to give us another room. BUT in the new room they provided... she sheets weren't all clean, they smelled like sweat, the pillows smelled like sweat. It was horrible. And the shower, who ever designed that shower has no common sense.

Stayed at this hotel on my visit to TJ because I wanted to try out a different hotel. This place…read moreis about 3 blocks away from downtown TJ but as a heads up, the walk there was a very sketchy neighborhood. Wanted to check in at lobby and got very confused because as I open the door, it looked like a cafe and thought I was going into the wrong place! The staff was helpful but could only issue one key which was fine and it was a very easy check in process. Upon getting into my room, it was not very spacious but it was me new, neat, comfortable, and had all the basic necessities. The only thing that could be better is the TV quality, it's 720p with no HD. The breakfast downstairs was one of the better ones, eggs, beans, yogurt, cereal, and 24/7 coffee, cappuccino, and hot chocolate! Summary - I was not expecting much but this went past my expectations for the price paid.

Not too bad, I'd say…read more The location isn't too far off from the main road. It's located in a plaza with an orthopedic and an optometrist. It's quiet, except when they're doing construction in the day. The stay comes with breakfast (7-10am) and there's a coffee machine and an ice machine available all day. I really liked the breakfast. It's a small spread, but the food was good. There was oatmeal, pancakes, scrambled eggs, beans, nacho chips, papaya and pastries. The room is alright. Mine did not have a window to the outside (it was facing the hallway), a little stuffy, but it was bearable. The hotel looks pretty new; it feels minimalistic in an Ikea kind of way. The power went out for 45 min or so on the first day I was there; but that's probably outside the hotel's control.

Rented a 3 bedroom deluxe suite this Labor Day weekend for my birthday. It was spacious enough for…read moremy two daughters, husband, best friend and her 3 kids. The condo was on the 3rd floor with breathtaking views (especially at sunset..see pics! not filtered!). It was clean and modern. The air hockey table was the highlight for the kids. Service was excellent. We called for a table, chairs, umbrella, and beach towels to spend the day at the beach and the staff had everything laid out for us by the time we came down. They also came to check on us numerous times to ask if we needed anything and made sure to pick up our trash. The staff is also pretty good about not allowing any homeless people to settle in right in front of the building. There are cameras everywhere, security 24hrs, and additional gated parking area. Very secure! This is a great location if you're looking for a more peaceful atmosphere but it's also not far from the main action. We actually walked on the beach from here to the Centro and it was only about two miles. The air conditioning was not the best but we left our balcony door open all night and breeze and the sound of the waves made up for that. We will definitely be staying here next time we are in Rosarito.

Second time staying at playa Bonita and let me just say I am forever a faithful customer. From the…read moremoment you go into the parking structure until the last day, the staff is beyond friendly. They always make sure you are at home and safe. Stayed in the second floor and had an amazing view. During this pandemic everything was spotless clean, rooms and kitchen were beyond clean. Will definitely return

Update: Hotel Lucerna has said they will be getting new…read moretreadmills. They also removed the synthetic perfume sprayers from elevators. Great customer service! Everyone is friendly. I'm a U.S. Army veteran who was exposed to biotoxins affecting my immune system. I'm in Tijuana getting treatment at bioadvanced medical center with Dr Calzada. In their elevators they have synthetic perfume sprayers constantly bombing the elevator making me sick. I asked them to shut them off. They did NOT. I have to walk 3 flight of stairs to go to and from my room. I can't recommend this hotel if you're sick going to BMC. I'm staying at your hotel because it's supposed to be high quality. Your treadmills in fitness center are very OLD. 2 are broken. A third sounds like it's getting ready to break. You need new treadmills. You can buy 4 high quality treadmills online that have been refurbished from Planet Fitness or other fitness centers. Out of respect for your customers please get new treadmills ASAP! I will increase the rating when you get new treadmills and shut off toxic synthetic perfume sprayers in elevators.

We checked in last night and I can already happily report that I would stay here again next time…read moreI'm in Tijuana. Hotel check in was easy and the many lovely amenities were very well explained. The staff member checking us in even asked what my pronouns were! I don't get that level of kindness most of the time from anyone in Los Angeles. The room is clean and comfortable. They were even so kind as to accommodate clean mini fridge for our food items. I called two weeks ago requesting a mini fridge and it was in the notes for our reservation. They realized this after we checked in and had a bellhop, a very kind gentleman named Fernando who had helped us with our bags earlier, personally carry the whole mini fridge up to our room and install it. The hotel has complimentary WiFi that's not password protected so I made sure to keep my VPN on because I'm neurotic like that. One thing I will report is that I couldn't find a wall port to plug in an ethernet cable in the room to set up my TP-Link Travel Router. Not a big deal at all because I'm probably the only person who would try to do something like that while on vacay anyway. Long story short, this place is probably the nicest hotel my wife and I have stayed at in our 13 years together. I slept like a baby on night one, and I look forward to the rest of our stay here. Thanks for the excellent experience!