Worst customer service I have ever received. Andy is dismissive, condescending and genuinely…read moredoesn't care about the customer. I have had countless issues over the last couple years with St. Charles Pool and Spa opening/closing my pool as well as no weekly maintenance. Very half ass job with the closing causing numerous issues opening in the spring. Pushed the opening back several times this past spring, and left with it pond green colored and told me to shock it. Pics are from day they opened to 4 days after and they refused to come back to get it right. Every time I call to get them to come back to fix their errors, Andy tells me 10 different excuses and ends up saying it is my fault. The only thing they're good at is racking up the chemical charges every week and billing the customer. Do yourself a favor, never use these clowns. It will end up costing you so much more in the end as they have no clue what they're doing and send incompetent people out to do the job causing $1000s in damage that they won't fix.

Honest, conscientious, thoughtful and very helpful staff!!!!!!! Hard to find any more!!! They…read moreactually came when they said they would & took care of my needs for the pool in a timely manor & I feel they treated me as they would have wanted to be treated themselves!!!!! Put new heavy duty springs on my pool cover to fix the problem. One of the few companies left who really care!!!!!

I'm extremely disappointed with my experience with Watson's regarding my hot tub cover. When I…read morepurchased it, I expected a quality product that would hold up under normal outdoor conditions--because that's exactly where hot tubs are typically used. Now that the cover is failing, I reached out for warranty support, only to be told it wouldn't be covered because the hot tub was not under an additional cover or structure. That requirement was never clearly communicated at the time of purchase, and frankly, it seems unreasonable. A hot tub cover should be designed to withstand being outdoors without needing to be protected by yet another cover. It feels like a loophole to avoid honoring the warranty rather than standing behind the product. Very frustrating and disappointing customer service experience. I would not recommend based on how this situation was handled.

Bought a swim spa at the Watson's in Chesterfield, MO…read more First why they don't thrown in steps with a significant purchase line that who knows...it should be a red flag. Second my Bullfrog swim spa padding started peeling up. Tried to get Watson's service to respond and they have not. In person they were non responsive to my situation. Email and calls either don't respond at all or they promise to review and get back to you. So the Bullfrog swim spa is a good tub, but I'd purchase either directly or from a more service effective business.

I had them replace my vinyl liner in the pool 2 years ago. There were wrinkles in the liner after…read moreinstallation. The liner slipped out during the winter when the cover was on. Prestige reattached the liner after telling me to empty the pool so they could fill back up. As it filled I called and that there were more wrinkles in the liner than before. I was told that they will straighten out after it fill with the pressure of the water. DID NOT HAPPEN. Again I called they said empty the pool again and they would straighten it out. I have more wrinkles in the liner than ever before. After filling the pool at my cost 3 times and then Prestige tried to charge for all the visit. I ended paying for most of it. They also tried to charge for added to the pool which they did not and I had video proof. I lost most of last summer swim time because of "Prestige" lousy workmanship. I never had a problem with the original liner which was installed by another company that has since closed. I would not be able to recommend this company for any kind of vinyl liner pool replacement. No one with any authority came to visualize my complaints.

could not recommend less. Poor communication, not clear about their charges and what is/is not…read moreincluded. Couldn't get a phone call back to try and schedule service and assistanc. way overpriced for what they offer. Go somewhere else!

So, I own a pool, and owning a pool is a world of pain sometimes. I had a major part fail, and the…read moremustard algea took hold. It was a disaster. I ran by R and S, and they were able to give me the insight I needed, the part to replace and the pool chemicals I needed to kick this algeas butt. Pricing was on par with Amazon, but I didn't have to wait two days to get the parts and chemicals. With algea you don't have time to sit with your thumb up your butt, you need it fixed right then, and right now!!! Gotta support these local businesses because pool and spa supply just cannot be an online only business. Try them out, utilize their expertise and keep the patronage going so you always have a helping hand when it comes to pool maintenance!!!

I hate giving bad reviews but this is the 3rd year R&S has opened my pool with consistent issues…read more (they close it as well). So third strike.. I've gotta find someone better!! We never see the same techs returning. And we've had issues every single year. It's like they hire new guys each summer and they're clueless. Last year I was told by a tech, he "didn't know the system." This year the pressure valve on the filter was left open, I had a pressure code on my heater (so it was not functional) because I had no pressure to the system with the valve open! I found one of my jet covers in 2 pieces in the middle of the pool. A plug was left on the ground by the system. My pool entry handle is so loose, I've got to tighten it. The system was not primed properly, done with such little water the box was smoking hot when we opened it. I'm thankful I didn't loose a motor. I've called with a couple of questions trying to troubleshoot these issue but was given some bad information. He gave me an electrician's number for the heaters PS code?? I'm sorry they can be the nicest people but this is their profession, not mine. I shouldn't have to go behind them to fix things that are wrong and effecting pool operations or done with little to no care of correct outcomes. Especially for what is charged. I would think a pool opening includes ensuring the system is functioning correctly and if something is not, then notify the owner before driving away. Which they never do check out and let us know how it went or any issues that need addressing. The process is piss poor to say the least.

Cannot say enough good things about this place. We bought our pool from them approx 7 years ago,…read moreand any question or issue we've had with care or maintenance, they've been able to assist us with. If we have ever had a question about water clarity, they know exactly what chemical we need to remedy the situation. They don't try to push more expensive products just to make a sale. Everything we have purchased here has always been high quality. We live closer to 2 other stores, but would never go anywhere else.

Service Provided: Pool Opening and Water Balancing…read more Very knowledgeable, provided excellent service at a reasonable price. I will use thier services again.

I had an appointment booked and no one showed up. I have sent text messages, emails, and called…read moreevery day since (6 days ago), no answer or reply.

He his very informative and helpful for us as new pool owners. Also he responds quickly when asked…read morea question.

From the owner: A personalized service from a 25 + year veteran from Florida. I can meet all your needs.read more

If you are looking for a company that stands behind their products even when it is not to their…read moreadvantage, Four seasons is Number 1! Their team is extremely knowledgeable and are there to help with any pool issues. Their service techs are phenomenal! I can't recommend this company enough !

Knowledgeable, friendly staff. Great selection of products. Great location. Highly recommend.read more

Bob took $4k payment for a refurbed unit in November 2022. It is May 31st and I cannot get him to…read morereturn a text or a phone call and still not hot tub. This guy is a crook and has been reported to the BBB. Do your research.

Hot Tub Bob at Hot Tubs Only came highly recommended by a friend and he didn't disappoint. Bob is…read moreextremely helpful, professional and did excellent work. He's responsive (which is rare) and honest. My only fear is that if I give him too good of a review he will never be available :-) I will definitely call him in the future. His assistant Brock was also a pleasure to work with, too. 5 Star Service and Staff.