In store service is fantastic. We are relative newbies as far as owning a pool. After having…read moreanother company (who's name has something to do with Spring, Summer, Winter and Fall) install a salt generator for us, I took my water samples to said company to get our chemistry straightened out. $300 in chemicals later, I had cloudy, green water. Fed up, I took a sample up to St. Charles Pool and Spa, and that afternoon, I had a sparkling, clear pool. I've never gone anywhere else with chemical questions since! They also helped me troubleshoot a motor problem I had last year, setting 2 motors up in the back room to check their performance. I highly recommend this store.

Worst customer service I have ever received. Andy is dismissive, condescending and genuinely…read moredoesn't care about the customer. I have had countless issues over the last couple years with St. Charles Pool and Spa opening/closing my pool as well as no weekly maintenance. Very half ass job with the closing causing numerous issues opening in the spring. Pushed the opening back several times this past spring, and left with it pond green colored and told me to shock it. Pics are from day they opened to 4 days after and they refused to come back to get it right. Every time I call to get them to come back to fix their errors, Andy tells me 10 different excuses and ends up saying it is my fault. The only thing they're good at is racking up the chemical charges every week and billing the customer. Do yourself a favor, never use these clowns. It will end up costing you so much more in the end as they have no clue what they're doing and send incompetent people out to do the job causing $1000s in damage that they won't fix.

The service and selection of patio furniture available was great. We bought OW Lee USA made…read morefurniture and love it. The Customer Service is the way it used to be. They ordered the wrong material for our patio furniture cushions and ordered the correct ones no questions asked and left us use the wrong ones until they delivered the new ones. They even picked up the wrong ones at the same time. Then they sold us the covers that were generic and took them back so we could order the OW Lee covers instead. I give them a big thumbs up on their customer service. I thought the price was a little expensive but well worth it to get USA made quality. Would highly recommend them!!

I'm extremely disappointed with my experience with Watson's regarding my hot tub cover. When I…read morepurchased it, I expected a quality product that would hold up under normal outdoor conditions--because that's exactly where hot tubs are typically used. Now that the cover is failing, I reached out for warranty support, only to be told it wouldn't be covered because the hot tub was not under an additional cover or structure. That requirement was never clearly communicated at the time of purchase, and frankly, it seems unreasonable. A hot tub cover should be designed to withstand being outdoors without needing to be protected by yet another cover. It feels like a loophole to avoid honoring the warranty rather than standing behind the product. Very frustrating and disappointing customer service experience. I would not recommend based on how this situation was handled.

We shopped, compared and chose to buy a Harmonic hot tub from Prestige…read more Our old spa lasted 23 yrs and wanted reliable service, a quality hot tub and solid reputation which the purchase metrics was achieved with Prestige. 1. 40 yr history in business 2. Excellent service department 3. Spa with high user reviews and strong warrenty. 4. Price was competitive My recommendation is be smart. Go to prestige first as a benchmark for comparison

I am a retired CA and have seen and worked for a number companies. Presitige Pools is close to the…read moremost incompetent company I have ever seen. Customer service from 1 to 10 would be minus 10. Go somewhere else

Service department very helpful and knowledgeable. Store has everything you need for the poolread more

I hate giving bad reviews but this is the 3rd year R&S has opened my pool with consistent issues…read more (they close it as well). So third strike.. I've gotta find someone better!! We never see the same techs returning. And we've had issues every single year. It's like they hire new guys each summer and they're clueless. Last year I was told by a tech, he "didn't know the system." This year the pressure valve on the filter was left open, I had a pressure code on my heater (so it was not functional) because I had no pressure to the system with the valve open! I found one of my jet covers in 2 pieces in the middle of the pool. A plug was left on the ground by the system. My pool entry handle is so loose, I've got to tighten it. The system was not primed properly, done with such little water the box was smoking hot when we opened it. I'm thankful I didn't loose a motor. I've called with a couple of questions trying to troubleshoot these issue but was given some bad information. He gave me an electrician's number for the heaters PS code?? I'm sorry they can be the nicest people but this is their profession, not mine. I shouldn't have to go behind them to fix things that are wrong and effecting pool operations or done with little to no care of correct outcomes. Especially for what is charged. I would think a pool opening includes ensuring the system is functioning correctly and if something is not, then notify the owner before driving away. Which they never do check out and let us know how it went or any issues that need addressing. The process is piss poor to say the least.

These ladies know what they are talking about. They have helped me keep my pool chemical levels…read morewhere they need to be for many years now. I won't go any place else for advice.

The people are very knowledgeable and friendly. They always give me great advice and help me get…read moreour pool looking great. Always go here first to get supplies, new filter, new liners, etc. Have had our pool for 35 years and it is still going strong. Love this store and people.

Service Provided: Pool Opening and Water Balancing…read more Very knowledgeable, provided excellent service at a reasonable price. I will use thier services again.

I had an appointment booked and no one showed up. I have sent text messages, emails, and called…read moreevery day since (6 days ago), no answer or reply.

He his very informative and helpful for us as new pool owners. Also he responds quickly when asked…read morea question.

From the owner: A personalized service from a 25 + year veteran from Florida. I can meet all your needs.read more

The Team at Four Seasons Pool & Spa has the best customer service and their technical support is…read moreexceptional. I recommend 100%.

Our pool motor went out and they were extremely helpful providing us with the right motor and how…read moreto attach it so we could get it fixed the same day!

Bob took $4k payment for a refurbed unit in November 2022. It is May 31st and I cannot get him to…read morereturn a text or a phone call and still not hot tub. This guy is a crook and has been reported to the BBB. Do your research.

Hot Tub Bob at Hot Tubs Only came highly recommended by a friend and he didn't disappoint. Bob is…read moreextremely helpful, professional and did excellent work. He's responsive (which is rare) and honest. My only fear is that if I give him too good of a review he will never be available :-) I will definitely call him in the future. His assistant Brock was also a pleasure to work with, too. 5 Star Service and Staff.