Judging by the reviews, maybe I had the rare bad experience or maybe I'm just picky, but our time at Hot Pot 757 was sub-par to say the least. Yes, the restaurant is nice and spacious; well-decorated with friendly greetings as you come in. The food and service? Not much to be excited about.
Or server was very distant and unfriendly and quite quick about explaining the menu, almost as if it were an annoyance that we hadn't been there before. I tried to explain that we've had hot pot, just not at their location, but they barreled through the options and were rushing to get our order in. They didn't even ask about drinks, so thank goodness I remembered and told them what we wanted before they quickly disappeared.
By the time we got back from the cold bar, our food was there. The cold bar was pretty lackluster. Edamame that looked like it had been out for days. Kimchi with barely any flavor. A few fruit options at a totally different end of the bar than the desserts (which I'll get to). Very sparse and the flavors were unappealing. The sauce bar was very well stocked with plenty of options and the typical "recipe ideas" available. No complaints there.
When we got back to the table, items ordered were missing. We didn't get pineapple. We didn't get potatoes. That was quickly forgotten when the server came back by. The first thing I asked before I even mentioned the food was whether we could get either get a spoon or kids chopsticks. They pointed to the bar and said, with a blank face and monotone voice, "They're at the bar." Ok? Fine. No customer service,I guess. So I asked for kids chopsticks and that said that they could get some chopsticks helpers. We didn't see them for over 15 minutes, and only after I had to ask again. Poor service overall to say the least.
My biggest complaint is the way this hot pot/bbq place operates. We're used to dining at locations which allow you to serve your own ingredients. This way, you only get what you want and can have a variety. At Hot Pot 757 you have to pick from the menu and have them bring you what you want. The server had also made it clear, in the same monotone, unfriendly voice, with the same annoyed quickness, that we should only pick 3-4 items at a time. This resulted in receiving mounds of the few things we picked. For the BBQ that's fine. For the hot pot? Not so much. You don't need two huge handfuls of bok choy, half a sweet potato, multiple pieces of corn, and 6 sausages for one hot pot.
It's almost as if they're trying to limit the ability to enjoy AYCE by giving you massive portions. I also don't enjoy that they don't have other options available like other similar restaurants. No rice/fried rice, dumplings, etc. available on the buffet. They also don't give you your own non-stick spray bottle and don't swap out the grill plates when they start getting black.
This is on top of the fact that the food was just... not all that good. The vegetables were fresh. The meats? Average. The garlic shrimp barely tasted like anything. The "curry" chicken was mealy and barely seasoned. The house steak was fatty and tough, even when only cooked lightly. The desserts? An absolute travesty. The cream puffs were frozen in the middle. The cream cake was coffee flavored and extremely strong, almost to the point of being inedible due to the flavor. The ice cream cups were hard as a rock - hard enough to break the plastic spoons available.
Nothing about the experience warranted the price. Maybe Richmond is starved for competition so this place seems great but once you've had other hot pot and k-bbq, Hot Pot 757 isn't even close in terms of service, quality or taste. I rarely feel like I'm disappointed enough to wish I could get my money back, but unfortunately that's how I feel about tonight's meal. We won't be going back. read more