If I could give 0 stars, I would. They are the biggest scamming, piece of trash restaurant you will ever find. Never delivered our $90 order and then would not answer the phone when we called. Never heard anything from them. We had to request a refund through the bank. 0/10 I do not recommend this filthy, wanna be restaurant. Wanted to add that now it is the following day and they are emailing us about how the order was never received but never once have offered a refund. Shady business all around. Give us the money you owe us or I will make a report with the BBB and the health department at this point. read more

Hot Head Burritos - Mexican Near Me - Erlanger, Kentucky

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This is a franchise that was clearly bought by people not from this continent. That's fine. But the shortcuts taken by the operator is gross. It's dirty, food is dry and old. Please avoid if you like fresh food. This is like lunchables became a burrito. read more

DO NOT eat here. We were charged .40 for our pork. $1.00 for barley a half a scoop of queso on one bowl. Our sauce at the end, we were charged .60 for each bowl, receipt said "extra". We never ordered or received extra of anything. Asked for small queso and chips was charged $4.99. Portions were so small. The man there (owner?) was not nice at all. Over $26 for buy one bowl get one bowl free. Never again. Lost good customer for fleecing. Will tell everyone to pass this location!! read more

Great service and also the food was great price! It tasted really good too! It was convenient to where we were staying while here so we tried it out! read more

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Well I would just like to say this is our first time here! We ordered online that was super quick. When we went in to pick it up it was ready to go nicely packed. Got it home and everything was packed perfectly nothing was leaking. The online ordering was super easy to do as well. I highly recommend this place and planning on going back to try more of the menu! read more

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I don't know what the flavoring is at hot head but I so prefer Moes or Chipotle to Hot Head. Great nachos but just don't like the toppings as much. read more

Service was terrible. Only 2 employees in the place...one was the owner he was wiping down the walls while the other one was making all the food and ringing out the customers. Then they both were on their cells phones for the rest of our visit. The rice was way too hard. Tables were dirty. Bad experience. read more

Hot Head Burritos - Kitchen area - Mexican Near Me - Erlanger, Kentucky

I had the Hawaiian bowl it was amazing and service was nice they took very good care of me.

Everyday they change their prices for extra stuff one day it's this the next it's that it's a scam worst customer service ever will not be going back had to walk out and leave my food losing a coupon I was going to use read more

They let someone else take my online order, refused to remake my order, refused to give me a refund and told me to "call the 800 number" Everyone was rude and unhelpful. I'm waiting for a call back for my refund. Awful location. read more

The food is disgusting the service is horrible and the young man is rude it seemed like he didn't want to be at work

Do not go here! Even if you tried they wouldn't be open. This place has the worst employees and service. They never open when they are supposed to be. And if you place in online order that doesn't matter either. You'll be told that you can't come in cause they are closed at the time your online order is supposed to be ready. They have no consideration for there customers and the short amount of time you have for lunch and they are unapologetic about it as well. Also unhygienic saw an employee sitting on a food prep table on his phone. And if you order online and you want your money back good luck they tell you that they can't do it and you have to go online. Go online and it tells you, you have to go to the store. By far the worse place and a big waste of time. STAY AWAY.... read more

Not good at all. The quality was not there and the quantity suffered as well. The guy behind the counter was very very pushy. Did not like that al all. He was gonna tell me what i was going toneat for lunch. Wont be back while he is working. Ill duck into the Subway next door to it if i do go back and he is there. read more

Hot Head Burritos - Mistake on my end. - Mexican Near Me - Erlanger, Kentucky

Before I ordered I asked if they accept their coupon they seen it and it was buy one get one free so after getting almost everything on my burritos 2 burritos I watch as he folded them up they were half burritos he didn't even have to be careful folding it with how much extra burrito she'll their was on both needless to say don't show them the coupon but after that event they still tied charging me the full price for half burritos sad. read more

everything about this location has gone downhill in the last year. The prices are unreasonable for such poor value. The food itself is prepared worse. The employees have gotten WAY worse. Seriously. Not somewhere worth going at all. read more

The service continues to be superb and the store looks mostly good (the restroom was a little suspect.) Anyway here's the food review... Steak Burrito With Straight Habenero Chips And Queso What Is It: The burrito was a build it yourself like all of their other burritos. This one I got spicy steak, brown rice, jack cheese, and straight habenero sauce. The chips and queso were exactly that. Presentation: As I've said before Hotheads has some of the coolest packaging and logo anywhere. The food all looked fine as well. 8 out of 10 Taste/ Final Analysis: Well this burrito will certainly get your attention from a spice standpoint. Straight habenero will do that. The steak as always was flavoured beautifully and that sauce certainly was a scorcher. It's probably best used with another sauce to maybe tone it down a bit but I liked it this way too. The queso cheese and chips tasted like cheap queso you would buy at the supermarket as it was bland and uninspiring. The burrito as usual was delicious. Burrito: 8 out of 10 Chips And Queso: On the clearance rack at Kroger out of 10 read more

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If I could give no stars I would. I went to this location to get some lunch to go. The service was okay. I wasn't ignored but also didn't feel super welcomed. It is what it is. Now to the important part.... I get back to my office and start eating my bowl. I notice it doesn't taste the greatest. I look in my bowl and see that the chicken is PINK!!! Y'all I pray to God I am not sick from the few bites I had before noticing the chicken being uncooked. I'm just so grossed out. I will never go back. Eat at your own risk. read more

Hot Head Burritos - RAW CHICKEN - Mexican Near Me - Erlanger, Kentucky

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Went to hot heads today they were kinda busy, but the employees were still very polite. Was served by a guy with a beard and he was very nice. Would definitely recommend. read more

Super fast service! I had the chicken bowl with brown rice, pinto beans, onion, salads, guacamole, and a sweet pepper sauce. It was really good. This place reminds me of Moe's but without the big welcome yell out. read more

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Let me make this quick!! I'd rather Taco Hell. I only ate it because I was hungry and someone else paid! I would never...I repeat Never pay for something that looks like a burrito but you can't tell what it taste like. Now go run and tell that!! read more

It's like a subway with tacos and burritos. Just like if you've ever had a really good sub and then went to subway to be disappointed... same with this place for tacos and burritos. There is nothing Mexican or even Tex-mex about this place. The ingredients are fresh, which is one positive. They do have a good selection of different types of meats. But, they only offer white or brown rice, no Mexican or even cilantro. They only offer black beans or pinto, no refried. The beans and rice booth seem to be coasted in lots of butter. Their hottest hot sauce should be considered mild. No avocado. I won't be back. read more

This is the second time I've had this issue after ordering ahead online, I guess I need to do a QC on my food before leaving, not a fan of ranch dressing at all and for some odd reason someone felt the need to add this to my tacos, I was told I could bring them back to prove there's ranch on them but I'm already back at my work, very dissatisfied in the service. read more

Hot Head Burritos - Mexican Near Me - Erlanger, Kentucky

I'm from out of state and I was extremely excited to try this place. I ordered two tacos and one of the them came without the pork that it was was supposed to come with. Also the two tacos tasted exactly the same despite them being different tacos. And the food was cold. Hot Head Burrito, I expected your food to be hot! Very disappointed. read more

Fast, and filling. We went on the Monday, after 5p, 2 for $12 bowl and burrito day. Great deal lots of food and healthy choices. Will return. Thank you! read more

First ever visit to this place. Wasn't too keen to start with. But, this was one of the closest eating options to my hotel. After walking in - I thought it is very much like chipotle. But, when I went up to order food. The food didnt look very appealing. In the beans container you could see the water separate from beans. Just wasn't done right. I anyways got myself a rice bowl. Wasn't surprised when I started eating that the food was just bland. No salt & no other spices. Meat was bland.. tasted just like boiler meat with no flavors added. Not a place to go for food if you enjoy good food. read more

Staying at a nearby hotel. I've had probably had at least eight chicken burrito bowls from here in the last 10 days. Food is about as expected, nothing great, but better than other options and the potential to be healthy. Staff has an average age of 19.4 and act as such. Some nice, some don't care. Mostly nice people. The roja sauce is the best thing going. read more

Well I can't speak for their food. Ended up going elsewhere. I saw their billboard on the highway and couldn't wait to try it. I have never had it before and went online to order. Saw the kids meal was $5.25 for kids size entree, chips/salsa or cookie and drink "all included in the price" per their website and thought that would be perfect for my son. You click the kids meal option, they ask you to choose what item (spoiler alert only the cheese quesadilla is included in that price), then you have to choose side (spoiler alert only the cookie is included in that price...but they were out of cookies soooo.....), then you choose a drink (spoiler alert only the bottle drink was included in that price and your only options were Pepsi, Diet Pepsi or Mtn Dew). So when I went to check out his $5.25 meal with "all included items" was $8.20??? I thought maybe I clicked extras or add on items and when I saw that I didn't I called the store thinking I did something wrong. Talked to a rude "manager" telling me yep that is right and when I suggested they may want to talk to someone about changing the wording on their website so it isn't so deceiving he said "I am the manager and there is no one I can call"? Seriously?! I know it comes across petty but I was really excited about trying it but after all the confusion and complications I said screw it we will go to subway for $5 sandwiches. ‍ read more

Love the bowls! More food for the buck! Custom your bowl and you are set. Great for KETO dieters! Food is fresh! Store is clean! Service is fast! read more

The food is pretty tasty- but like others have said, they are very conservative with their fixins. Compared to other burrito places (you know where), the serving size is disappointing. There are various prices on the different meats- which are not clearly marked (gets me every time!). Numerous sauces can be added onto your burrito- but not many salsas. I wish they had more fresh toppings, compared to bottled flavors. If there is a sign that identifies the different sauce choices, I have not noticed it. There are lots of overhead signs, but while walking down the line trying to tell them what you want- who wants to look up? I want to look down at the options and decide what looks tasty. Lastly- no one has ever been rude- but they aren't particularly friendly, either. They work efficiently at their job, but don't go out of the way to joke around or carry on a conversation. read more

I went here for lunch and got myself a burrito. It reminds me of a lot of other burrito places of this nature. You walk up and create your own burrito or burrito bowl, etc. The choices here are about the same as many other places except as the name implies you can get a lot of spicier options. They have spicy versions of everything and some great sauces and salsas you can add to your burrito to really kick things up a notch. I ended up getting the chicken with the hottest sauces and salsas they have. I typically eat very spicy food when at home and as far as I could tell all of their spicy extras were habanero based. I appreciated the heat everything added to my burrito and would go here again. It's fairly packed during lunch at this particular location as well due to the number of large businesses around. Overall worth a stop in if you want something spicy and quick. read more

I would have said something, but I was wearing a certain law enforcement uniform and did not want to create a problem. Maybe hire a person to handle the register?? Just a suggestion. read more

From out of town - lunch meeting with customer - there is zero excuse for an order to get screwed up especially when you build the order while in line - I ordered a chicken quesadilla - I managed to get someone else's that had rice and lettuce YUCK - customer was on tight schedule did not have time to start over - mentioned it to kid behind counter he apologized when he handed me box to take home to my son - no offer to remake or refund money - left hungry and lighter in the wallet - positive note my son ate it three hours after it was made. read more

Where do I start...this place is a terrible knock-off Chipotle. It's lower quality and more expensive...they charge for a burrito on the side and for meat without mentioning that on their prices. Also their chips are worst than Tostitos. Honestly just close down. read more

Place was cold to sit in even in the sun. Staff not very friendly. No one in line behind me, but felt like i had to rush to put in my order. Several guys came in after i sat down, don't know if they were regulars or not but got friendlier & suggestions were made. Not real sure i will go back. read more

Hot Head Burritos - Think could have used more lettuce - Mexican Near Me - Erlanger, Kentucky

A layover snafu found me at the Residence Inn and this place is an easy 3 minute walk. The guy in front of me had a huge burrito so I decided to follow his path, and mine ended up being probably even bigger than the biggest I've ever had at chipotle. But what good is big if it's boring, and actually the food was excellent and flavorful with a lot of sauces with some punchy character. For what this place is and where it is (burrito oasis off the runway) it was a din-win! One fix: they need to add some fresh lime. read more

Great place to pop in for a quick bite on the way back to the hotel or airport. For under $3 a piece, we grabbed create your own tacos that were stuffed full of the various o ingredients. Friendly, fast service. read more

Very clean restaurant. Ordered the "Lil Burrito" with chicken and all the goodie toppings. Think I should have added one of their sauces to give it that extra flavor. All around decent place. read more

Excellent. Blows Chipotle away. The sweet habanero chicken is terrific! So many more choices, fresh ingredients, and you can customize even more with a wide variety of sauces. If burritos is you thing, I highly recommend Hothead. read more

Service was crappy. A bunch of high school kids standing around bs'ing with each other. Nacho portion was small and not with the money. I like the hot head in Eaton,OH. read more

The food was ok but the customer service was so terrible it was almost funny. The girls that work there are so MISERABLE with their job it's ridiculous. If you are so upset about being at your job, don't work there. I was uncomfortable talking to them because they were clearly so mad about doing what they had to do. The first girl was rude and basically throwing our food around to get done so she didn't have to speak with us. The second girl was huffing and puffing about putting our order together. I've never received customer service so horrible in my entire life, my boyfriend was bragging about how good their food was but how clearly miserable they were about being there really turned me off of hot heads. read more