TF he initialll visit, exam and eye glass choices was great back in April but trying to pick up new glasses the last month has sucked. Never answers phone, return my calls or even open when Google says u r open. Bad business and very bad for good reviews along with a once stellar office, read more

I was happy with this location the first time I came year ago, I was happy with the service. We received my son's regular no transition glasses within a week and a half and no problem. This last time it took 6 weeks to get my son his transition lenses. The receptionist said it would take about two weeks and they would call me when they came in. WRONG, I kept following up 3 weeks after and the first time was told that the lab had the lenses done but never received the frames because they must have gotten lost. No sorry from them just excuses and was told it would take another week. Then I called the next week and was told the lab just got the frames and it would take another week to get them. The receptionist argued with me when I said why it takes 6 weeks to get a pair of glasses and she said it was only 5 weeks. Still no sorry. There are plenty of other optometrists in Vacaville, go there instead. read more

I went to Hori Optical for 4 pair of lenses (had my last year's frames), two clear and 2 sunglasses. The clerk only wrote up 3 of the 4?? When I left, I thought I had paid for all 4 ($550.00) for 8 lens only. Three or 4 weeks later I Received the tinted glasses, and they were the wrong tint (lighter than the original). I specifically requested 1 shade darker. I was told that the only fix was to leave them for a redo, and wait another 3 to 4 weeks. I ask for a refund for the tinted lens, not an option. This business made 2 major mistakes and would not accept responsibility for it. I took my new expensive wrong tinted to Cosco for replacement, one week wait time, much less $$'s. Don't waste your time or money. read more

I had the worst experience I've ever had at a medical office. I was early for my appointment by six minutes. They wouldn't let me in the office saying they were not open yet. I waited in my car for 10 minutes while they opened then when I went in, they told me I was late for my appointment and would not let me see the doctor then they were very rude. This was the worst experience. I would not recommend this Optometry doctors office read more

I have been going here for years even before Dr Horie took over. Never had a problem till today. Office staff very rude. I had something in my eye and it was painful and watery. I asked if I could make an appointment to see the doctor and they said yes but not till May. 2 months away. Told them the problem that it should only take like 5 minutes still said not till May and it would be $65. I and my family will not ever be going back. read more

I am so disappointed in the service at Horie Optometry. I paid to get my glasses (50% off lenses if I buy one pair or some such deal) and I sent in my own frames to get new lenses. I was informed I would be taken care or or get new frames if mine were damaged (which is why I still signed the damage waiver form). I've never had any problem with this company in the past (besides them forgetting to call me when my first pair was ready)so I wasn't expecting to have one now. I call them to see if my frames were sent out and they tell me they were broken by the lab. They say the best they can do is 50% off new frames and a 30$ refund. That means I'd still have to pay out of pocket for the rest of the cost. I just feel really unhappy with the service. On top of that, I had to get the one pair tightened twice and they still feel loose. They used to measure the actual circumference of your head to get the right fit, now they just go back and tighten them. The staff in office are nice, which is why I still give three stars although I will go elsewhere for glasses from now on. read more

It's sad that now days it's hard to find a place to receive professional services. Sad to say my experience was disrespectful. The staff has no consideration, there is no kindness, so rude. They talked to you like you're not good enough to be in the office. In my opinion the the entire front staff needs to be replaced. I brought my concerns to the owner, Dr. Horie, as a result she dismissed me as a patience along with another family member. I'm in shock, I've never been treated like this. I've been trying to find an office that shows care, consideration, respect and professionalism. It's sad to say that this office doesn't have any of these qualities. So don't waste your time! Plus their phone line is always down. read more

I've lived in Vacaville 30 years I've shopped in a lot of businesses small & large . In fact, I own a business here locally in town. I walked into this place prior to look at glasses and they were very rude like I wasn't good enough to be in their office - wow ..oddly I needed some new glasses I check my net work, and they were on the network list. I didn't know it was them at the time so I booked an appointment, I came in. I was 8 minutes late, I called prior to inform them as I just got done with the x-ray on my broken foot to remove the cast and get a boot. I walked in the first thing they said is we have a 10 minute late policy you have to come back another day, I WAS BLOWN AWAY ...not Hi how are you ? Hello welcome to... COLD NOPE no customer service skills at all!! just rude and cold just like I remember when I came in there before to look at glasses and check out styles....I should of known better So if you're looking for an unwelcoming, unprofessional, rude, not nice place to do business, this is the place for you on the other hand if you're looking for an upbeat, welcoming, caring practice to trust your eyesight with I don't suggest this place - read more

My family and I had a great experience at Dr.Horie's office. First of all, scheduling an appointment was easy- it can be done online on their website. On the day of our appointment, we met with the front office staff to check-in. They were all really kind and possessed great customer service skills. My daughter was taken back first and had her vision checked and I was seen soon after. Then we were shown the eyeglasses and they gave us time to choose which ones we wanted, and they also gave us the option to choose contact lenses if we wanted, but we chose not to. When we picked our frames we set down with an optician and she gave us additional options to add to our glasses. They told us it would take a few weeks to come in, but our glasses were done in a week- which was really quick compared to other eye doctors I've been to. Overall, it was a great experience. read more

Dr Horie and Team are very friendly. Glad I was able to get an exam for eyeglass and contact lenses in one appt. Place is clean and organized. I would definitely return and would recommend Dr Horie. read more

Dr Horie and staff were so nice and took the time to answer all my questions. I would definitely recommend Dr Horie!!

This was the worst eye doctor ever! I order glasses and the frames were too small and uncomfortable, and the prescription was too strong!!! Awful experience! read more

I was there to initially ask a few questions, but they checked my insurance eligibility and said I can do an exam that same day. New patient paperwork was real easy to fill out probably took less than 5mims. Dr. Horie was so patient with me and explained everything. They had a wide selection of glasses as well. The employees were very helpful. I would recommend this place to all my fr read more

Dr. Hori is great. She is very kind, and makes my eye exams a very comfortable experience. I have been a patient at this office for over 15 years and I have had nothing but good experiences since it switched owners and became Hori Optometry years ago. Her staff is kind and helpful. The office is always clean and a nice environment to be in. They also have a large selection of glasses to choose from. Highly recommend! read more

On Wednesday July 26, 2023, I walked in to Dr. Horie office to schedule an eye appointment. I informed the gentleman that I need to schedule an appointment. He check their schedule and asked if I could come in on August 02, 2023 , at either 12:30 or 1:00 I told him it didn't matter so he scheduled me at 12:30 on August 02nd handing me a appointment card with the date and time. When arriving at 12:30 there was a sign saying closed will return at 1:30, so I left and returned at 1:30 telling the gentleman that he had scheduled me for a 12:30 appointment which he denied I was told my appointment was yesterday . I handed the appointment card to the lady at the desk with the young man standing behind her, she asked him if that was his writing he stated no basically call me a liar. Then she rescheduled me an appointment for August 07, if I can find another eye doctor before my appointment I will leave them standing. I don't do business with liars. read more

I'm not very fond of going to optometrist because usually they're never able to get my eyesight right even after they check it. That being said it was time for and your prescription glasses were getting blurry. I tried Horie Optometry and let me tell you it was the best decision I've ever made. I'm so happy I found Dr. Horie and her team. Me and my wife were both able to get a new prescription, glasses and contacts all at a great price. I'm glad I found you guys, I will definitely be coming back and tell everyone we know about the wonderful experience we had! read more

Just called to check if my glasses are ready very unprofessional disconnected me first time second time when i called Lady named Zee was rude just asked last name and said not ready when i mentioned that I received voicemail and they should be ready then asked my first name and said yes ready. Not over yet she said when you want appointment i asked when you have first available unprofessional lady said no tell me when you want appointment not expected that. My family Mom Dad Sister made glasses there always a sweet lady picks up phone now this time was rude unprofessional unapologetic lady picked read more

We went there a month ago to have my friend's eyes checked for possible eyeglasses. She's been feeling dizzy and got blurry vision so might be eye problem.. Long story short story, we got it all sorted out and my friend ended up getting the frame and lens.. She paid half and said in a week the glasses will be ready.. It's been 3 weeks and we tried to call & email them but no answer.. Very very unprofessional... My friend even wanted to cancel it but she already made a downpayment and refunding it from them is not possible. And wasting 3 weeks of waiting? Not to mention before we settled everything there was this woman who kept on offering some promotional crap so the bill will balloon but told my friend she shouldnt get it... Location is secluded, shop is small and customer service sucks! Need more training and a possible enrolment to Smile School with a couse of Business Ad major in polite and courteous would have probably help the business!!!! read more

been going here since 2014. We love their customer service and the rapport they build with their clients. Amanda and the team always takes care of my family with no issues at all. I always cant wait to visit their office beginning of the year to get my new set of glasses and contacts. read more

Today, Amanda called that my lenses were in at the lab, so my husband AL picked up my beloved frames and took them to Horie Optometry to receive their new lenses. Amanda gave such EXCELLENT customer service to us. She opened the shipment going out today to INCLUDE my precious frames and get them back to me ASAP. I can't give a higher rating but I LOVE the level of customer service and the personal concern for me to get my frames back quickly!!! THANK YOU AMANDA & ALL THE STAFF AT HORIE OPTOMETRY. read more

I was very pleased with my experience here. I have Partnership Healthplan and there aren't many eye doctors to chose from. I picked here because I did not care for Donna Scalero, my hubby went to her and I went to test her out. RUDE. SO I went here. Dr Tia Horie is so kind and gentle. I literally got my glasses in 2 days!!! It was the fastest I have ever gotten a pair! Lo and behold my little man just got a notice from school he needed glasses. I took him here and he is very shy! But, she made him comfortable and was very sweet to him. I give them 5 stars. Receptionists are always nice and fun to talk to. Quality building too. Thank you for reading my review read more

My mother and I needed an eye exam and had called numerous places asking if they accepted out health insurance (Medical aka PHC for where we live). Horie Optometry was one of two places that accepted our insurance and decided to book an appointment with them only because the other place had a long wait time. THANK GOD! My mother immigrated from Korea and has always been frugal, which showed in the glasses that she has always worn (they were not good and didn't match her vision as good). I was concerned if this place would be adequate in both their services and customer interaction so that my mother would have a positive experience. Let me tell ya, the staff at the desk were friendly and nice, as well as Dr. Horie. The process was smooth, quick, and easy. When they knew that my mother has breast cancer, they treated her so well. Whenever I asked questions, the staff took the time to explain clearly and in a friendly manner. The fact that this place was away from busier areas in Vacaville made it feel like this was our own personal optometry spot. Another thing I learned was that they had a UC Davis undergrad student working there, which left a positive impression considering Dr. Horie and her office accepted students who (assumingly) were pursuing a path in optometry or of the like. Overall, everyone was friendly, nice, and the service was great! Not sure why they don't have more positive reviews, but I wanted to given them credit where credit it due. read more

Not sure why this office doesn't have more stars. I have been going to this office for years, when it was Kopecko and Mayer Vision Clinic. The atmosphere is always professional and selection is great. The doctors there appear very knowledgable, friendly and personable. Both my young sons see Dr. Horie and they love her. They have a toy area in the waiting room that they never want to leave. The front desk staff are friendly and so patient with young children. My kids like to be loud and touch everything. Happy with the service and I will continue to go here. read more

I highly recommend this optometry office ! Great customer service, very polite staff and a all around good clinic. Glasses are made sure to come back perfect. 10/10 read more

I originally brought my son here for his first eye exam as he was having trouble seeing the board at school. Dr Horie was amazing! She was quick, cheerful, so great with him and very informative. My son loved it so much he keeps reminding me that on his next birthday he gets to go see Dr. Horie as she told him he only needs to come in once a year lol Now I wear glasses and I was past due for my check up. The last place I went to left me with many questions and a lot of confusion when it came to my eyes and my prescription. I was told nothing by the doctor and when i went to order glasses online I was charged an additional $40 per pair of glasses because a of a "prism" that was needed. I set up my appointment with Dr. Horie and was excited to actually get some questions answered and TO MY SURPRISE she liked at the glasses I brought in and she said there was NO prism in my glasses #1 and no prism needed in my eyes AT ALL. Anyways! She was again wonderful, informative and quick. Even offering to review my previous prescription if I'd like! I recommend her to everyone I know who needs to see an optometrist. She's amazing! And the girl in the front (I'm sorry I don't know your name!) is very sweet and helpful! read more

I needed to find a new optometrist and I am glad I chose this one. It was easy to get an appt within a few days. All the staff and Dr. were friendly and helpful. My appt was quick but thorough. I will definitely keep going here for yearly examines. read more