It's OK. As far as I can tell, the problem is that people who work here - at least the two I met -…read moreact like it's their first day on the job. I was here on business and late for a meeting and ran in to drop off my dress shirts with no time to spare. The guy in line ahead of me was telling the cashier that he was going to be forced to sue them in small claims court if they did not find or reimburse him for his lost items. Finally, it was my turn. I had four shirts. I asked how much it cost to dry clean each shirt. The lady at the register said she had worked there for a while but didn't know the prices. After a few minutes staring at her screen, she said she wasn't sure, but that it could be up to $9/shirt (it wasn't).

Showed up at 8. The person running the front desk didn't show up until 8:22 and was not even…read moreapologetic. Weird behavior.

I am visiting the Boston area to support a family member after surgery, so we needed a laundry…read moreservice. Alex and the team provided easy access through their website and great communication with their client for access to the service. Pickup and delivery were clearly communicated. Highly recommend their professional approach to the service.

Started using this laundry service a few months ago and it has been WONDERFUL. Ample pickup and…read moredelivery time options means I can get my family's laundry done quickly and on my schedule. Imagine the joy of returning from vacation with bags of freshly laundered clothes waiting at home! I find the price reasonable for the convenience. They also offer dry cleaning and tailoring. Haven't trying yet but I will in the future!

Love the Whitman location. For the first time I did the…read morepickup and delivery service and it worked out very well. The alterations were excellent and the comforter came back looking like new.

The best. The only folks who I use for all my dry cleaning needs now. Super nice and responsive and…read morethey always do an excellent job. Best part is you can place a pickup on the app and they handle everything- will come pick up your dry cleaning and drop it off a few days later. You guys are the best!!

Moved to the city recently and don't have in unit laundry so I came here since it's the closest…read morelaundromat. I'd definitely recommend this place, it's pretty clean, in a good area, and they have lots of washers and dryers so I've never have to worry about having to wait. Prices start at $5.00 a load for washers and $1 per 20 minutes for the dryers, not exactly the cheapest thing but compared to paying for a laundry service I think it's a great deal. Also rent isn't cheap in Boston so I think the prices are very fair when you take that into account. Quarters only, but there is an ATM and quarter machine inside. I've only seen the quarter machine run out once but someone came in to refill it ~10 minutes after it ran out so not a huge deal. I usually try to bring my own quarters though so that I can guarantee having change without having to wait.

It was clean, efficient for washing and drying. I had a large comforter and it took 30 min to wash…read moreand 30 to dry. The machines only take quarters. There is a machine that will give you quarters from bills but not tap or cc friendly. I had detergent but needed drier sheets. They had tide and bounce for $1.50, which are what we use at home. An attendant was busy in the room the whole time I was there, friendly and folding laundry. I went at 9:30 in the morning and was done by 10:30 am.

Teresa killed it!! Tottally made my suit cleaning a fantastic and easy experience! I've never…read moregotten dry cleaning services before, and I will definitely be coming back here when needed.

First, I would like to preface this by saying that the suits I sent for dry cleaning came out…read moregreat. I did not notice any issues or damage and was satisfied with the cleaning itself. However, I would like to share my experience regarding other aspects of their service. I sent two suits, each with its own suit bag. When I scheduled the return delivery through Uber, I saw the pickup photo and noticed that one of my suit bags appeared to be missing. I called Star Laundry Club to ask about it, and my concern was initially somewhat dismissed, which was fair since I had not yet received the delivery yet (maybe the photo was wrong). However, when the Uber arrived, I confirmed that one of the bags was indeed missing. I called again, and they did find the missing bag. I was initially told that a staff member would deliver it on the same day as my call, but I did not receive it that day. When I followed up the next day, they apologized and was instead asked if I could pick it up myself. I politely explained that I did not think it was reasonable for me to make a separate trip to retrieve an item that should have been included in the original delivery, particularly when I had already tipped the driver. I believe the inconvenience of correcting this mistake should not fall on the customer. Unfortunately, I am still waiting for the suit bag to be returned. Called again for an update, but my call was not picked up. I appreciate the quality of the dry cleaning itself, but I hope the missing item issue can be resolved soon.

Great service for my clothes done in a respectable time and called me just to make sure they got…read morethe press right. Will definitely be back!

This place is dishonest and did not tell me the price til after I fully signed up and payed. I was…read morecharged nearly $40 to do a simple clean for a pair of pants and sweaters. This is disgustingly overpriced and I do not know how they get away with this. I would seriously consider going somewhere more honest.

Great value, great service! The people who run this place know what they're doing and are…read moreincredibly kind. Google maps and Yelp do not have accurate hours though, so I would recommend checking out the hours posted on their door or calling ahead of time.

Perfect tailoring! She is incredible. She has tailored everything from high end runway dresses to…read moreold jeans for me- perfect every time. And great cost. I will never go anywhere else.

Incredible service! I came in last minute for an alteration for a bridesmaid dress. I only had 3…read moredays and it was completed quickly and came out great. Saved me in a pinch. Thank you!

This place offers great services and fair prices for the location. The lady who runs the store is…read morevery kind and amicable. I pay about $20 every time I go to drop off for wash and fold service, which I think is a good deal given how much clothing I bring. Definitely recommend to the many living in this area without an in-unit washer & dryer!

This is my second splendid review for Shawmut Place; given others' negative comments, I want to…read moreemphasize my approval by citing two new experiences. 1. New loveseats came with pillows scaled for full-sized sofas. Called upholsterer recommended by the high-end originating store to cut them in half; was quoted $420 with a waiting time of four months. Shawmut Place charged $120 for this heavy-duty and unusual job, and RUSHED to have it finished (expertly) within a week because company was coming. 2. Beloved partner not eager to allow treasured jacket to leave house to be cleaned until I insisted. Shawmut Place cleaned jacket and then inspected it thoroughly, determining that it needed to be cleaned again. It came back in spotless renewed condition, and the price was very reasonable.

I really like this place. The workers are nice and the space is pretty inviting. Would recommendread more

Best Fit had incredible service and impeccable quality. Mary worked on my wife's wedding dress and…read moremy suit. It was originally all off and Mary tailored it to fit on me perfectly. Was able to pass my squat test, able to dance all night and NOT ONCE did I feel like I was in an incofortable suit. Will always go to Best fit for my suits moving forward.

Don't open til 10am? cant pick up or drop-off before work? Not Good. People need WORK CLOTHES…read moreduring the week