Showed up at 8. The person running the front desk didn't show up until 8:22 and was not even apologetic. Weird behavior.

They advertise being open until 6 on weekdays and when I showed up at 5:48, they were closed - don't bring your business here.

Cleaner "lost" a $1000 suit. Not so much as a call back. Get a receipt and make sure it is correct.

I was overcharged for a service that was not agreed upon. Additionally, a middle-aged female staff member was aggressive and argumentative. Their prices are high for what is standard service, and on occasion, expensive clothes returned from dry cleaning are not clean. I had returned my cashmere sweaters for 2nd round of dry cleaning. read more

I started my call asking how much is it to dry clean a shirt, with the answer being $4 after hesitation. Then I said I think my receipt is wrong because all the charges are $8-9, when only 3 of my items were that much. Then I checked the bar codes on my items, none match the receipt. The person at the store at Clarendon and Newbury had nothing good to say after all of my facts. She said her manager would say the same thing as her. Okay, we'll have fun reading an additional review displaying with pictures how incompetent your store workers are. Refund my whole purchase to make up for your worker's attitude on the phone. Please review my pictures to see how I was charged for the wrong invoice, since none of the barcodes on my items match the receipt. read more

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Went to pick up an order on Wednesday. They couldn't find one of the blouses. After searching for 10 minutes, they said they would need more time to find it and that I should come back on Friday. Came back on Friday and it was Groundhog Day. Still couldn't find it, said they would need more time and that I would have to come back later as they had "customers" waiting. Wow, I guess I made the mistake of thinking that I'm a customer. Not sure I'll do that again. They sent me an email asking for feedback. When I submitted the form I received an error message stating that "the business is inactive." Hmmm, seems like the error message was correct. read more

After one of my garments could not be accounted for, Dependable Cleaners gave me a credit on my account. That was a nice gesture and I appreciate this effort to rectify the situation. read more

It's OK. As far as I can tell, the problem is that people who work here - at least the two I met - act like it's their first day on the job. I was here on business and late for a meeting and ran in to drop off my dress shirts with no time to spare. The guy in line ahead of me was telling the cashier that he was going to be forced to sue them in small claims court if they did not find or reimburse him for his lost items. Finally, it was my turn. I had four shirts. I asked how much it cost to dry clean each shirt. The lady at the register said she had worked there for a while but didn't know the prices. After a few minutes staring at her screen, she said she wasn't sure, but that it could be up to $9/shirt (it wasn't). read more

I'm so sorry to say this but I agree that they are not careful enough for repairs. I asked for a small repair at the neckline of nice sweater. It was a tiny hole -- I should have done it myself. It came back stretched and rippled around the neckline -- clearly someone had stretched it (hard) over a darning roll or something. Now, instead of lying flat and crisp, the neckline is stretched and has a big gap. its a shame -- careless. Their cleaning services seem good and they are friendly. read more

Just an update: I've been back twice and still haven't gotten my dress. I've called senior management. This place is a nightmare. Never again. read more

`HORRENDOUS. My boyfriend used Dependable for months and would drop off suits, shirts, the works.... and they'd just come back okay. Stains would not be completely removed, not enough starch... not all items being returned... Things of this nature. The icing on the cake? Dropped off a vintage Burberry Trench purchased second hand to be spruced up and it was delivered to me in the EXACT same condition. $18 for absolutely nothing? I paid it thinking the trench was a lost cause as the girl working there told me they tried but could not remove the staining around the collar and cuffs. BULL. After having excellent experiences at State House Cleaners on Bowdoin in Beacon Hill, I dropped it off on a Wednesday ($5 Wednesdays!!) and said what the hell, I'll have them give it a shot. Literally, I didn't even know the trench could be that color. The trench came back amazing, and looks BRAND NEW. Hate Dependable, love State House Cleaners!!! read more

Less than dependable... I dropped off two jackets and was told to return Monday morning to pick them up. When I arrive they are unable to find my jackets and I was in a hurry so I left to return later. I assumed that they would have found them in that time, but when I returned that evening they still hadn't located my lost items! I waited for another 10 minutes until finally they found them. I was surprised they didn't offer a discount or even an apology for their slow and inconvenient service. As a new resident of Back Bay, I'll have to look around for a better cleaner... read more

SO disappointed that this place has really fallen. They did some decent interior renovations a few months back, and since then the "Dependable" part has left the building. Three of my last four orders have gotten messed up. My first, a request to have a hem on my slacks fixed, never was done despite talking through it with the associate. Fortunately, they didn't charge me, so no harm but frustrating. My second order took four business days when it shouldn't take any longer than two. My third order was fine, thank gawd My fourth order, picked up today, only delivered 3 of my 5 shirts, despite them all being dropped off at the same time. There used to always be at least two women working, and often a third. Every time I've been in for the last three months - there's only been poor Kimberly, running ragged trying to keep up. Today, while I was in line, she called her coworker to ask where she was and to get back to the store. Meanwhile, there are bags in the after-hours drop area, piles of shirts on every counter, bags everywhere behind the counter, etc. It's only a matter of time before they lose my stuff and/or I get my order back with a blouse in place of one of my shirts... I'm done throwing good money after bad. Time to find somewhere more (yeah, you guessed it!) DEPENDABLE. read more

Not excited to return here. They did a terrible job cleaning my blazer saying they could remove stains & they ruined my coat hood. I don't understand how they're so expensive and not worth the value. I will not be returning read more

Dependable Cleaners - Boston - My hood didn't look like before my visit! It's ruined - Sewing & Alterations Near Me - Boston, Massachusetts

Paid for both normal and premium cleaning (after normal didnt work). They vouldnt get rid of a basic stain. Rude customer service. read more

Dependable Cleaners - Boston - I paid for both normal and premium cleaning. Spent over 30 bucks but they couldnt get rid of a basic stain - Sewing & Alterations Near Me - Boston, Massachusetts

The surly counter clerk forgot the bulk of my dry cleaning & despite pointing out that I brought the stuff in their own bag and neither the bag nor the rest of my stuff was there made any difference. Going back a second time to pick up the rest of my order was no more pleasant. Bottom line - not dependable, not going back! read more

Stopitstopitstopitstopitstopitstopitstopit Stop ignoring me when I say "DRY CLEAN" and hand you my Dior and Marc Jacobs. Stop looking at me like I'm nuts. Stop arguing with me and trying to convince me that they don't need to be dry cleaned. When I say dry clean the first, fifth, and tenth time I mean it. DRY CLEAN THESE PLEASE. Just smile, take them, enter the order, give me the receipt, and DRY CLEAN them. They still do good work, made it right when they shrank a tom ford shirt, and get things back to you on time but HOLY SHIT. It went from being a minor thing to an argument about how to clean *my* clothes every time I go it! read more

not a fan - they are a bit shady if you ask me. I brought my coupon in when I dropped off my order and when they checked me out - they wouldn't give me my receipt so I have no idea if they actually gave me the discount. I want to like them because they are fast and have convenient hours. it's pretty expensive if you ask me - will only go back if they lower their prices. judging from other reviews, seems like they aren't the best at being careful with your belongings. don't know if I should take that risk? read more

Depenable Cleaners is definitely dependable! I dropped off my work suit here (and I had to rush to make the same-day cutoff time) and when I came to retrieve it, it was in like-new condition! They even collected a few knick-knacks I'd left in the pockets and presented them in an envelope. Excellent! I would definitely come here repeatedly, especially at these prices -- dry cleaners in Chicago would charge upwards of $20 for suits, and not even have them ready the same day! read more

I've been a steady once-a-week customer at Dependable Cleaners for about one year. I typically bring in several shirts to be laundered, as well as slacks for dry cleaning. I have also used them to clean a large wool area rug, coats and scarves. The front desk staff is always very courteous and helpful -- ALWAYS -- and this matters to me a great deal. I have always been satisfied with the outcome and have never had a problem with missing or uncleaned items. You really can't beat the one-day turnaround! I recently switched to the VIP (red/pink) service because it is just a tad more convenient -- but just a tad, no more. I didn't notice any change in the accuracy of my order when I switched to VIP (my orders have always been correct!). I'm deducting a star for the parking situation, general congestion of the area, and fact that it's no bargain. I walk to Dependable, but if you were to drive, parking sucks. You're stuck with hunting for a meter on Clarendon or Newbury (=busy). That being said, I've seen people just throw their hazards on and run in (and yes, it's usually pretty fast). It does seem a bit expensive, but isn't everyplace in the city? They sent a great coupon book in January and I already saved a bunch on that wool rug I mentioned (which I had to drive to pick up, and found a meter just fine). read more

Ok, I'm conflicted as I write this review. I've always had great cleaning results from Dependable, they've handled stains like pros and sew on buttons that I've left in pockets and forgotten were even in there. And they are super quick, which I really appreciate. My problem lies in the VIP bag. It seems like a great idea... you can drop it off or throw it in the chute, and your clothes are ready 24 hours later and your CC charged. In theory, this is wonderful (if you read my reviews you'll know that I love any transaction which minimizes contact with other human beings). But in practice? Not so much. Each time I've used the bag, I've picked up an order that either a) had someone else's items in it or b) didn't contain all of my items. Now, don't get me wrong, the staff has always been super helpful in finding my items in a timely manner (same day) and is very apologetic about it, but it's really annoying to have to make 3 trips to the dry cleaners each time I need my suits cleaned. I'd say, don't go for the VIP upsell, because it's really not more of an experience. Upside of moving back to SoCal? Drive thru drycleaning! read more

I have visited the Dorchester location a few times, but went to this one because it's easier to hit on the way home from work. I like that they don't use the toxic chemical perchlorate like most dry cleaners. I dropped off two pairs of pants to me cleaned. Nothing fancy; no problems. The turnaround time was fine and the pants look good. Note to staff: Talking on your cell phone while helping customers is extremely rude. If I needed to actually talk to you, I would have taken off another star; I probably should do this anyway but I'll be nice. read more

Kinda scammy; if you want to use the 20% coupon (or any coupons) make sure to present them when you drop you clothes off. Otherwise the clothes came out very well. read more

A very positive first experience with this business. The staff was friendly and helpful, and the dry cleaning results were excellent.

They use to have a lovely staff for years. I was a customer since 2000. Not sure if the business changed hands a few years ago? Now it's a coin flip if you will be treated like dog shit when you go in there. Needless to say I changed cleaners. Too bad it use to be a lovely place. read more

In the last few cycles of day cleaning (I clean a lot maybe 2 times per year), I've been really disappointed by the lack of cleaning my items have received - light spots still there, not smelling fresh at all, poor creasing/finishing. Their service, which is quite pricey, has gone down hill this past year. I'll be looking for a new spot for next round. read more

Dependable Cleaners has always been dependable. All my clothing comes back in better condition than when I drop it off. This has not been the case at numerous other cleaners (snags in sweaters, stains still present, or worse, over aggressive treatment of stains that discolor clothing). My only complaint is when they do make an error (billing), it takes forever to fix. I was overcharged $23 on a large order. After tallying up the items, the clerk apologized, and said a $23 credit would be fixed when I picked up my order. When I picked up the items, they had no recollection of our conversation, and I spent another 10 minutes explaining, adding up the ticket slips. I was told only a manager could issue the credit. I left my name and number. A few days later, the manager was out again, and I left my details again. No response. I ended up calling Quincy (Customer Service), and they apologized and quickly issued me the credit. After this debacle, I no longer go to this location, even though it is the most convenient for me. (I still frequent other Dependable Cleaners'). read more

The worst service ever! They are horrible!! Do not go here. I took a brand new leather jacket to get cleaned and the leather had a hole in it when i went to pick it up. The employees at the store saw the hole and said they will show it to the manager. The manager then called and said "I don't see any problem. That's just a natural design of the leather"! There is a hole in it! I still have the receipt for the item and they are unwilling to do anything. Worst place! read more

This place is a nightmare, never ever again !!!! They totally destroyed Helmut Lang pants which cost me 400$. Now it's twice bigger than me All I got it's "sorry we can try to make it smaller". No, thanks read more

Nothing to write home about. I had dry cleaned a Burberry hat and they sort of shrunk it, not cool! One weekend the person who was supposed to open the store never showed. Me and a couple of other people tried calling the Dependables on Newbury Street and knocking on the door. Guess they did not want to work that day. Long story short, I would look for a better dry cleaner. read more

Let me preface this by saying I'm the type of person who gives a 5-star rating automatically. In fact, the only time I gave an Uber driver a 4, I nearly died. I would have forgiven mixing up the address on my wash-and-fold, even thought this entailed a 15-minute wait during which I was required to fill out the same handwritten form a second time. However, charging $60 to dry-clean three tops is absurd, particularly given that they have no sequins/detailing of any sort. Two of them I typically hand-wash. I would have paid half the price to have my tops picked up and returned to my doorstep by Washio. I feel the need to warn the community against making the same mistake. read more

They took an off white silk skirt with gold embroidery and an oxidized wine stain and turned it into new. The embroidery color had washed out entirely, leaving the skirt unwearable. They redid that portion of embroidery and it's like I have a new skirt. And get this- it was less than $35! They went above and beyond for me without me having to ask and it was great. Since then I've told all my Boston friends about them and that they can resurrect clothing you thought was gone! read more

we gave the Monclear coat to their store and to dry clean it. After we picked up the coat we found the button on the cuff fade and there are many scrtch around the botton and in the front of the coat. we speak to the store manager Karolline Minikoski through the phone and she said this is the poor quality problem of Moncler coat! and she said she has nothing to do with it. We go to the store again and the three front women said they think these problems are so small and they think is our to demage the coat before we bring in. And we said to talk the manager again and the front women said she off the work but we saw she is inside of the store and just run away! this is how this store treat their customers! after I said I will presecute them they laugh to us！ what a ""wonderful best store in boston""!！！and no apologize!! they are rude and no responsibilty! terrible! will not go again! read more

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Quick and easy, set up my account, dropped off four pairs of pants, got an email when they were ready the following day, picked them up. Very polite, helpful staff. read more

You call me V.I.P. and I appreciate the respect. I drop it off, I pick it up. Smooth as can be. You wash, dry, and fold for 2 dollars a pound. A tan bag for the laundry, red for the dry cleanies. I don't mind giving you what you ask. For I never did learn how to fold a fitted sheet. Your employees always smile and take away my dirties. A precise return time is proffered, and I nod in acceptance. Coupons appear in my mail box and my gmail box. They enjoy the attention and the discounts. You are dependable and oh so close. Convenience is key as are clean socks and sheets. read more

The prices of different clothes are too confused , AND the attitude is TERRIBLE! Rude!

This place leaves much to be desired... I left seven pairs of pants for them tailor. When I came to pick them up, they couldn't find them and I had to wait approximately 40mins while they looked for them. Eventually they found them (after the woman who originally took my order came in for work). In the end the tailor never touched them. I just closed my account with them. There may be other dependable cleaners that are up to snuff, but this one has some problems. read more

DO NOT come here with anything of value. After weeks of trying to get a hold of FABIANA in "customer service" she admitted that my $800 coat shrunk in some places and asked if I wanted it "blocked" to fix it. A perfectly shaped coat was left to get cleaned, I asked for the coat to be replaced not stretched back to an awkward shape. FABIANA was extremely rude talking over me in an aggressive tone and IMPOSSIBLE to talk to. The coat was not replaced after over 6 months of emails to CARLYN PARKER the Director of Operations. CARLYN is extremely unprofessional in the way she handles business and seemed to be on vacation every time I called or left an email. I recommend Clevergreen in Beacon Hill for anything of value. read more

Not at all dependable. Went there Saturday and dropped off 2 shirts and a pair of pants along with a bag. They said everything would be ready Tuesday night. Come Tuesday they only had 2 shirts and the pants were on a late truck. Don't worry, they would call me when they arrive. Call never happened. Went back the next day and my pants were ready but they lost the bag I had brought. No effort was spent looking for it and was told they had no record of it in the system. Essentially tough, not our problem. I will not be utilizing their services again and would highly recommend others to avoid them as well. 2 trips for 3 garments and a lost bag. Horrible customer service as an added bonus. read more

Ironically, I've never actually had anything cleaned here, but I did have them alter 5 pairs of pants for me. I wasn't able to come in when the tailor was available, so they had me bring in a sample of pants that fit me well and they tailored the new pairs to match. I was in and out in under 5 minutes for both drop-off and pick-up and the pants fit perfectly! Dependable? Yes, indeed! read more