i went to purchase large format tiles for my bathroom shower and when checking out was asked if i…read morewanted them shipped to my house and i said yes. i was then charged 100 for delivery. this was my first time here btw. when i left i figured we were all set but then i get a call from the sales guy asking if i wanted them delivered to my home and if so he was going to have to get a quote from a carrier. i told him he charged me 100 already for delivery. i was then informed that was a delivery charge to get it from their warehouse states away to their store and that to deliver to my home which is only 2 hrs from the store it would be another 450 dollars and on top of that i would need to unload them myself from the delivery truck. if i had known ahead of time i would not have done business with them. i wrote their corp office and got no response so they just lost business because i have 4 other large projects to be done. Never do business with them again. Trash company.

I had an excellent experience walking into The Tile Shop…read more I did a bit of research beforehand looking online as to what I thought I would like and wanted to be sure by seeing some of my likings in person. Amanda did a great job at pointing me in the right direction, dealing with my lack of knowledge as well as offering a lot of great options and ideas to think about too! The store is very large and from what I can tell set up in different departments. It is nice to get someone to tag along with you to lead you around to where you should be looking. I like that there are a lot of model of kitchens, bathrooms, etc so that you can really see the tiles in full effect and paired with other tiles and accessories. Great experience. I would recommend The Tile Shop to others!

The process of having new carpet installed in our home was seamless from start to finish. Great…read moreprice, great people and a quick install helped make the experience top notch. Thanks to Robin and team for all your hard work!

I had been looking for flooring for over a year. Everyone at Standale Home Studio was very helpful,…read moregiving me suggestions and explaining the different flooring. They carry quality flooring you can be confident in. I especially worked with Brent Hart. He work with me tirelessly to find just the right floor that would work with a couple different shades of woodwork. He even came to my home to see what would work best in my house. The installers were excellent! They made sure everything was done to perfection and installed the flooring on the schedule they had given us! I would highly recommend Standale Home Studio! Joan VM

This company is top-notch. They stand behind their products and install. Great to do business with.read more

Every interaction I have had with the staff at DeGraff Interiors showed me that this company is…read morecommitted to deliver on their brand of caring customer service. My husband and I needed some information on flooring and tile. I plainly stated this would not result in a sale. Nevertheless, we were encouraged to come to the store and talk with a designer. In fact, Breanne, one of DGIs friendly and knowledgeable designers, pulled samples to save us time! That service was not a fluke. We returned to the store the next day, and Breanne was not scheduled. We were connected with another charming and helpful designer, Jeri Lynn. She spent at least 30 minutes with us, patiently giving us the info we needed. My sense is that DeGraff understands that caring builds loyalty. I wish we could do business with them, but our builder buys direct from Shaw and Daltile. DeGraff and their staff are a class act.

I wouldn't use this company again for the following reasons: I was told at my first meeting in my…read morehome with the Vice President following an inspection that the job would take two days. Later, I learned from a scheduler that it would take 3 days. It actually took 4 full days. Next, the Vice President called and asked me, the payer, to drive across town to the HWC facility on the south side and bring him, the payee, a sample sheet of the tiles that would be used on my backsplash so he could determine which grout would be best to use. I grudgingly told him I would be 2 miles from his store on Plainfield the next day and would leave them there. I subsequently received a call from a female employee saying the tiles needed to be brought to the Porter store, 9.5 miles away, because there would be no one available to take them at the Plainfield location. The Plainfield store was, in fact, open, but I drove to the Porter location and had to contend with a street closing and then detour around a traffic accident. On the day the tradesperson arrived at my home to begin the work he took out a hand-held tray of grout samples and had been told to have me choose which one I wanted! I paid for and provided construction booties that I asked all the trades people to use when walking on the laminate floor or, especially, my beige carpeting if they chose not to take off their boots. I ended up disposing of 47 unused pairs of booties. Those that were used were only worn once or twice inside and then outside the house! On the first day tarps, which were provided by HWC and were filthy with dirt and paint chips were placed on the floor "for protection." On the second and following days I provided tarps of my own and had a worker remove theirs. After the last worker left I spent over 4 hours cleaning my tiny kitchen and removing scuff marks from my laminate floor. The faucet that was installed leaked the first time I used it, so the next day I sent HWC an email including a photo to find out about their warranty. I spoke to the Operations Manager and was told, "There is a 12 month warranty, however there should be no leak so I will forward this to production so we can get that taken care of quickly. Someone should be reaching out to you soon." 4 hours later I received an email from the Vice President asking if it was a new faucet, which it is, or used that his plumber installed. His response was, "Looking at the photos you provided it looks like the faucet itself is leaking, not the connections made by our plumber. If it is a new faucet I'm sure the manufacturer will warranty it, but typically not the charge for the plumber to install the new one. If it is your used faucet, that would be your responsibility. Either way you would be responsible for the plumbing service call. Let me know how I can help." How can you help, REALLY! The guy isn't even a licensed plumber and made his determination from a photo! As a show of good will on the day after the job was concluded he could at least have had his plumber check it in person. This is an HWC warranty? I'd been sitting on an estimate for patio doors and kitchen windows from another company, because I wanted to gauge the quality of HWC's work. I would never use HWC again.

Please don't give them any more business. They are over one year late in finishing a large…read moreproject. The headaches can't be listed in this space. Don't show up when they say they will. Forget things we picked out and would substitute without checking. Nice people, but it has been pure hell. Didn't order things when they should have, told them a brand of paint I wanted to use, they substitued a different brand I specifically told them NOT to use. Put up the wrong color siding and them we had to wait for the right color. I have it. I need them done and out of our home. We are not close to the end. I will keep you posted.

Loved working with Tammy at DeHaan Tile and Flooring! From the order to the installation, the…read moreprocess was smooth, simple, and above expectations! I would highly recommend without hesitation!

Zach is the best! He is a great project manager with terrific solutions for tricky issues. The…read morefolks inside are extremely helpful guiding towards a great design solution.

DO NOT USE COMPLETE FLOORING! If you do- document every conversation and do not pay until your…read moreproject is 100% complete. I can't begin to describe my frustration with this company. We began working with Ryan and initially were very pleased. He was knowledgeable and responsive during the selection process. The moment we put our deposit down everything changed. The first of many problems began before demo. We confirmed everything multiple times prior to our start date, and Ryan did not order a portion of the material. There was zero communication between trades, so the sub contractors showed up and ripped up flooring that wasn't supposed to be removed. Ryan took zero responsibility for poor project management throughout the job resulting in countless issues. A layer of subfloor that had been nailed down was removed, and the nail holes were not filled before pouring leveling compound that leaked ALL OVER our unfinished basement. We didn't realize it right away, and by the time we noticed it was dried onto our furniture, clothes, and kids toys that were being stored in the basement. Ryan claimed to have never seen this in all the years he's been in flooring and even blamed our builder for leaving "gaps" allowing the leaks... We called our builder, who eventually diagnosed the issue correctly. The sub contractors were mostly professional, (aside from being obviously high when returning from breaks). Like an idiot, I paid in full when asked, and Ryan has since taken 4+ months to complete a number of small punch list items. Our project began in December 21, it's now July 22 and still incomplete. I am generally happy with the install of the flooring and carpet, but the finishes look cheap and messy (door and wall trim, edges, wall repair). I'm embarrassed with myself for paying in full, and now I can't really go back to request things be redone to our liking. We are reasonable people, and did our best to work through the countless issues with CFI, but I feel obligated to caution anyone who is taking on a flooring project not to use this company. Work with a builder, or do your research and get references before spending 30K plus only to be disappointed. We are now planning to spend an additional 10K with our builder to have all of the crappy finishes repaired. Should have done it right the first time. Hope this helps somebody!!

We hired a builder Emry Custom Homes to renovate our house…read more http://woodtv.com/2017/06/28/contractor-headed-to-trial-for-unfinished-work/ The builder sub contracted Complete Flooring to provide flooring in our house. Although we paid our contractor for flooring, the flooring was not fully installed. According to Complete Flooring our contractor never paid them for the flooring. According to Michigan lien law, home owners are protected from paying twice in instances like these. Complete Flooring apparently disagrees with Michigan Law and has inappropriately filed a lien on my house and demanding we pay twice for our flooring. On 8/17/17, the 17th Circuit Court in Kent County ordered the removal of the illegal lien against my house. Furthermore, on 9/22/17 the same court ordered Complete Flooring to pay me for "actual attorney fees" that I incurred in order to have the illegal lien removed. I still question why this company would go after another victim in this horrific crime that had over $100,000 stolen from them. Based on their questionable business ethics with me, I do not recommend using this company.

Sales consultant went above and beyond to assist with my order. My budgeted cost for materials was…read morebelow the estimated cost of materials but the rep worked with me soften the blow as much as he could.

I took on DIY Reno and was pretty anxious about it. The staff was great and the coreluxe flooring…read moreso much easier to install than I expected. The pics are before I replaced baseboards but you get the idea. 3+ hours and laundry and hallway have an amazing makeover!

Terrible. My LVP flooring was initially installed in April, they did a horrible job installing,…read morebouncy spots everywhere and a crinkly gritty noise whenever anyone (even the cat) walks on it. The owner Sergei came out and noticed a bunch of installation mistakes and sent a different crew to "fix it" and, while the new crew did improve one issue, he did not fix everything. So CAUTION, if you get any type of plank flooring, expect it to sound like they have lined the floor with sand or plastic bags when you walk around, because according to Flooring America, that is NORMAL??? I'm so bummed we spent so much money on flooring and just as much on installation for an install that is sub par and no one at the company cares. It is like pulling teeth trying to get them to respond and we have been very patient. This has been ongoing for months. I really wanted to love my floors, but every step is a reminder of all the money we spent on crappy product and crappy installation...do yourself a favor and shop elsewhere.

Sergei not only held 500 ft.² of vinyl plank with no deposit, he loaded it into my vehicle when I…read moregot there due to my health. I can't say enough about his business and would highly recommend it to anyone who needs flooring

Very friendly, helpful staff. I went there for carpeting and got exactly what I wanted. They…read moreloaded it in my small suv and tied the hatch down for me. Thanks so much!

DeGraaf helped me select and then installed a beautiful Chelsea Plank wood floor. The house is over…read more100 years old, and the floor fits right in. Have had hundreds of complements, and the price was right.