Terrible. My LVP flooring was initially installed in April, they did a horrible job installing, bouncy spots everywhere and a crinkly gritty noise whenever anyone (even the cat) walks on it. The owner Sergei came out and noticed a bunch of installation mistakes and sent a different crew to "fix it" and, while the new crew did improve one issue, he did not fix everything. So CAUTION, if you get any type of plank flooring, expect it to sound like they have lined the floor with sand or plastic bags when you walk around, because according to Flooring America, that is NORMAL??? I'm so bummed we spent so much money on flooring and just as much on installation for an install that is sub par and no one at the company cares. It is like pulling teeth trying to get them to respond and we have been very patient. This has been ongoing for months. I really wanted to love my floors, but every step is a reminder of all the money we spent on crappy product and crappy installation...do yourself a favor and shop elsewhere. read more

Sergei not only held 500 ft.² of vinyl plank with no deposit, he loaded it into my vehicle when I got there due to my health. I can't say enough about his business and would highly recommend it to anyone who needs flooring read more

Flooring America - Flooring Near Me - Wyoming, Michigan

They laid a large amount of vinyl plank flooring in my house. My husband was dying in the hospital and I didn't get to look at it right away after they left. Then I noticed several scratches in the surface. I called them several times to set up an appointment to replace it. they sent three or four guys out to replace it. Not one of them was paying any attention. Every new box they opened was defective and full of scratches on the new planks. I was told this was high end and Flooring, and every box they opened was full of scratches. They laid them anyway again With the scratches. They had to redo my floor "three" times. also, I brought in a carpet sample of what I wanted quoted with the name, number, color, etc. right on the sample. I made it very clear what I wanted quoted. They tried to sell me something of less quality and said it was the same carpet and it wasn't. Then after I received the quote for the carpet, i noticed their price was way higher than competitors. They quoted me a lot more square yards of carpet than I needed. Then they told me they quoted me the wrong carpet. I sent them in writing, in detail, what carpet I wanted. I don't understand how they could get this so messed up? Stay away from Flooring America unless you want to spend hours and hours on the phone correcting things, and your time figuring out your square footage by yourself, and spending hours double checking everything they do, and re-explaining everything to them, etc. read more

I've purchased carpet and hired flooring America to install carpet on many jobs flawlessly. This last job they did had some extra measurements added during the project. We also decided to do plank instead in an entry room. The revision communicated to the contractor was not communicated to the salesman. The carpet charge only showed complete sq ft, and I was not aware it included the entry room. A few months after the install my JV investor questioned the carpet price and amount noting it was a lot for that size home. I asked for the layout print from the salesman to reassure him and after receiving it I inquired if I was charged for the entry room. The salesaman assured me I was charged for it. It was never carpeted as it had been planked though. The sub contractors said they didn't have any carpet left and the contractor admitted he was not on site during install... Short and sweet, I paid for the carpet and the install in this room and yet received neither. I contacted the owner of the company Sergei because my salesman who is also a friend said he couldn't refund me. The owner proceeded to say "I was calling him a liar" and he "trusted his contractors" and "what should I do? Take money from my contractor or from kids college fund". He kept saying "im not a corporate business". He even accused me of transitioning my business to a relative in a competitive local store, which I have never bought carpet from. Also he even mentioned I may have ripped the carpet out and then planked it; insinuating that I was trying to steal the carpet. I work with contractors daily and trust is a very big deal to me, its the only way this works. Unfortunately the backbone behind this business trusts the sub contractors behind his contractors more than his customers... and I have been a repeat customer that has had a lot of homes carpeted through them. Very unprofessional to make your customer eat the cost here. And very unprofessional to make it this personal or to accuse. I simply did not receive the carpet or the install that I paid for regardless of the "record". I'm using a different carpet supply and install company now. read more

The great prices, knowledgeable staff, and amazing customer service is what keeps me coming back to Flooring America. The fact that I am helping to support a locally owned business makes me all the more happy to give them my business and refer them to all my family and friends. read more

Alek is a great salesperson and steered my wife and I into exactly what we asked for with our carpet -- he even gave us a deal on a little bit better of a carpet pad. The store was clean and welcoming and everything went thru really easily. read more

Initially we had picked out flooring (carpet and vinyl) from a different store in mid 6/16. However, when we went to schedule installation they were booking out to mid 8/16 for the flooring we had picked or into mid 7/16 if we changed the type of vinyl we were putting in. We needed something sooner, so we opted to look at Flooring America. We ended up paying $483 more for similar product and they could install it within 1-2 weeks. I paid in full over the phone, big mistake. The contract installer (Jamie) showed up 1.5 hours late for the measurement, then double booked the install day (7/1/16) and showed up 6 hours later then we were first told. The installers hurried out when they were done before we could look at the product. They ended up causing ~ $650 dollars worth of damage to our paint and new walls. They also broke the nose off a deer mount that was on the wall. The vinyl flooring had ripples and bubbles in it. After repeated phone calls they agreed to have painters repair the walls, repair the deer mount and the vinyl floor. We finally had painters come on 7/16/16, they tried to give us the invoice when they left and we told them it had to go to FA, they noted they would send it. A different installer (they initially wanted to send the same guy out) finally came out on 7/21/16 to repair the vinyl floor. It came back up that afternoon and he had to come back out to fix it again on 7/23/16. We asked for a refund for the $483 difference we paid to this company because by the time it was completed, it was no sooner than the other place would have done it. We only went through them because of the timeline. Multiple days of work were missed for the install and repairs. Many repeat phone calls were made because we had trouble getting calls returned. We were not able to even get the owner on the phone until July 22nd. He refused to refund the difference we paid them, as he felt he did enough for us at this point and that they have gone "above and beyond". We still have not gotten payment for the damage to the deer mount, we submitted a written receipt from a taxidermist. Also, on 8/11/16 we got a phone call from the painters they used asking for payment on the invoice, we have directed them back to FA as they agreed to pay them. I have completed a BBB complaint. I want to caution you greatly if you choose to use this company. Do not pay in full in case you problems as you will not be able to negotiate anything with them. Be prepared to have to call nearly every day to get the ball moving on things and don't expect to have your phone calls returned. I would be hesitant to use anybody but installers that you know and trust. This is the worst experience we have EVER had with a company and wouldn't wish it on anyone. Please be careful. read more

The absolute rudest customer service representatives. Arrogant, unhelpful, and a shitty attitude across the board. This store should do all of us a favor and close their doors. They made several errors, however, when you call them out on it they point the blame elsewhere. Eat a dick Flooring America. read more

Picked a carpet they had in stock. Worked with me on the price. Got me a great which ended up being a family for the install. The whole process was smooth and easy as it should be. Thank you for a great carpet and really good installers. read more

I worked with their designer who was the only one on the floor. He was kind and helpful and offered lots of advice.

I have bought carpet twice from flooring America. I was always pleased with the service in the store and quality of the carpet. And I was very pleased with the cost.The first installation crew was fantastic. The crew on the second installation was the worst ever. They came back and tried to fix their mistakes and they get worse and worse. I still see where the seams are and it makes me very unhappy. I need more carpeting but will be hesitant because of my last experience. read more

Great customer service! Alek was very knowledgable and helpful-- Great listener and understood what we were looking for in flooring. He curated a set of flooring options based on our vision, making our decision process easy. I'm confident in their products. I will definitely recommend Flooring America! read more

I had the extreme misfortune of dealing with Tom at this business. He was extremely nice initially, however his attitude quickly declined throughout our transaction. When I called Flooring America it was because I hadn't received a quote for work, I had stated that we hadn't yet received the information after a measurement was taken. I was told by Tom that "I'm not gonna argue with you, lady. I've called several times." So odd that I had no missed calls or voicemails even after confirming the phone number with him. He then told me an approximate date that he called, yet it was even before we had measurements taken. Over a week passed, but he decided to not try to reach out "again". I will never again deal with this place. Not only that, but they were $1k over in labor costs alone, compared to other quotes we received and had increased their measurements by well over the standard 10% that most places account for. The employees at this place are horrible to deal with on the backend of purchases. Don't let their kind demeanor fool you prior to purchase. read more