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    West River Carpets

    3.4 (5 reviews)
    Closed 10:00 am - 5:00 pm

    Services - West River Carpets

    Carpet binding

    Carpet installation

    Carpet removal

    2 More Services

    Carpet repair

    Carpet restoration

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    Floor Coverings International

    Floor Coverings International

    (2 reviews)

    These people told us our flooring was a three day job. Two rooms. First they continuously didn't…read moreshow up when they said they would. Second, they ordered the wrong color and type of tile and we were told basically too bad that it's not what you picked out or paid for it's what you're getting. Third, they never even came back and finished the job. After a month of not hearing a thing, we called someone else to come and finish. Fourth, they broke the toilet and we had to replace it, their plumber rehooked the sink incorrectly and it leaked, so we had to pay a plumber to redo it, among other things. Fifth, they didn't clean up after themselves at all. I found a trash bag leaking a vile substance that was left in my library to sit after they worked a couple hours and took off for a long weekend. Apparently I was supposed to lift it. And haul it away myself. That 6 star review probably came from the owner of the business. Do NOT hire these people, they have no idea what they've foo g and the work is beyond shoddy.

    I give Floor Coverings International a 10 out of 10. My wife and I had a budget we were trying to…read morestick to and they were very open about helping us get there. Adam and Beth always kept open communication with us and how things would work. The consultation was great, Beth showed us some amazing products and explained the differences. The installation crew was on time, fast and professional! And the prices were fair.

    Floor Coverings International Grand Rapids

    Floor Coverings International Grand Rapids

    (1 review)

    I have no problem giving a 5 star review for this carpet installation but this could have easily…read morebeen a 2-3 star review if not for Sharee and the people at Floor Coverings International (FCI). The initial home consultation with Paul was great. He had tons of samples and showed us many options and gave recommendations based on our needs. There was never any pressure to buy and he spent quite a bit of time going over the whole process and answering all our questions and concerns. We decided a few days later to go with FCI based on our meeting and the fact that their prices were competitive with the other quotes we received. Then things turned South. We were told it would take about 2-4 weeks to get the carpet from the factory. After a month, they contacted us and said that the factory was still back ordered and it would be another month. They were very apologetic and ended up removing the cost of moving the furniture from our bill. The carpet order finally arrived and we were set up for an install on November 3rd. The installers came out and had most of the old carpet ripped out and the new carpet pad laid and started to bring in the new carpet. They started to unroll the carpet and lo-and-behold - not the carpet I ordered! I took pictures and called Erick and explained the situation. He was very sympathetic to our situation and even offered a good discount on this carpet if that was an option for us. It was a nice carpet but we were set on getting the carpet we ordered so declined the offer. We had to live for a month on our 1st floor with only carpet pads for flooring. Not fun! They reordered the carpet and installed it on December 5th. The installation went without a hitch and the carpet looks great. Here's the best part. Sharee negotiated with Shaw Carpets and got them to pay for half of the cost of the carpet. Even though this whole situation had nothing to do with the people at FCI, they offered to cover the cost of the other half. How great is that? Would I recommend this company to my friends and family? You bet! If I need more carpet or flooring in the future you can be sure that they'll be the first ones I call. Thanks Sharee and Erick! It was great doing business with you.

    From the owner: Floor Coverings International® is here to provide you with the best in-home flooring experience…read more Our Design Associates and our flooring team are both dedicated to superior craftsmanship because we want the floors in your home to be functional and beautiful. You can always count on Floor Coverings International® for quality products and workmanship that is second to none. See how we can help with your floors.

    West River Carpets - carpetinstallation - Updated May 2026

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