DO NOT USE COMPLETE FLOORING! If you do- document every conversation and do not pay until your project is 100% complete. I can't begin to describe my frustration with this company. We began working with Ryan and initially were very pleased. He was knowledgeable and responsive during the selection process. The moment we put our deposit down everything changed. The first of many problems began before demo. We confirmed everything multiple times prior to our start date, and Ryan did not order a portion of the material. There was zero communication between trades, so the sub contractors showed up and ripped up flooring that wasn't supposed to be removed. Ryan took zero responsibility for poor project management throughout the job resulting in countless issues. A layer of subfloor that had been nailed down was removed, and the nail holes were not filled before pouring leveling compound that leaked ALL OVER our unfinished basement. We didn't realize it right away, and by the time we noticed it was dried onto our furniture, clothes, and kids toys that were being stored in the basement. Ryan claimed to have never seen this in all the years he's been in flooring and even blamed our builder for leaving "gaps" allowing the leaks... We called our builder, who eventually diagnosed the issue correctly. The sub contractors were mostly professional, (aside from being obviously high when returning from breaks). Like an idiot, I paid in full when asked, and Ryan has since taken 4+ months to complete a number of small punch list items. Our project began in December 21, it's now July 22 and still incomplete. I am generally happy with the install of the flooring and carpet, but the finishes look cheap and messy (door and wall trim, edges, wall repair). I'm embarrassed with myself for paying in full, and now I can't really go back to request things be redone to our liking. We are reasonable people, and did our best to work through the countless issues with CFI, but I feel obligated to caution anyone who is taking on a flooring project not to use this company. Work with a builder, or do your research and get references before spending 30K plus only to be disappointed. We are now planning to spend an additional 10K with our builder to have all of the crappy finishes repaired. Should have done it right the first time. Hope this helps somebody!! read more

We hired a builder Emry Custom Homes to renovate our house. http://woodtv.com/2017/06/28/contractor-headed-to-trial-for-unfinished-work/ The builder sub contracted Complete Flooring to provide flooring in our house. Although we paid our contractor for flooring, the flooring was not fully installed. According to Complete Flooring our contractor never paid them for the flooring. According to Michigan lien law, home owners are protected from paying twice in instances like these. Complete Flooring apparently disagrees with Michigan Law and has inappropriately filed a lien on my house and demanding we pay twice for our flooring. On 8/17/17, the 17th Circuit Court in Kent County ordered the removal of the illegal lien against my house. Furthermore, on 9/22/17 the same court ordered Complete Flooring to pay me for "actual attorney fees" that I incurred in order to have the illegal lien removed. I still question why this company would go after another victim in this horrific crime that had over $100,000 stolen from them. Based on their questionable business ethics with me, I do not recommend using this company. read more

Very poor customer service. 3 calls to get someone to come and give an estimate. After the visit, no estimate sent. 3 calls to remind then and still no response. Obviously not interested in the job, but just have the common courtesy to notify me. read more

I wouldn't even know where to begin when commenting on this flooring store. We built in 2012 and have had numerous issues with Complete Flooring. All of our carpet had buckled and our engineered hardwood was sold to us as a "commercial grade floor". We are simply 2 adults with grandchildren who live here, along with a dog (who has her feet cleaned after every outdoor event). We've been accused of likely "dragging our furniture around" and therefore this is the reason for the carpet buckling and scratches on the hardwood. We never received a itemized receipt other than a spreadsheet of what was intended to be our "go to" apparently as far as warranty info, brand names used, etc. Our spreadsheet states 4" planks in the kitchen and dining when in fact they used 3". Never were we told that the 4" was out of our budget. The list goes on. They stated they submitted a claim with Phenix Mills for us but never heard back from the disappearing rep for our area. Then they stated that we would not fall under the warranty anyway as we were never told we needed to have our carpet cleaned every 12-18mos. Yes we could have looked up this info had we been given the brand names used, etc. They blame our builder for not providing us with this information. Our custom builder stated that his invoice was not broken down either and that CFI simply used our floor plan for measurements for ordering of product. I could not get thru by phone or email to Ryan or Don until I threatened them with writing to the BBB. Of course then we received a full page email explaining the usual untruthfulness that they do to everyone else from what I've read. I am going to WZZM or Fox News on your side next if anyone wants to join me please let me know. We now need all new flooring throughout-our main floor after only 5 yrs and $14,000 later. read more

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This business doesn't hold themselves nor their contractors accountable for workmanship, timeliness, and faults

I went to several big box stores and didn't find the selection they had here. I had a very small project after a bathroom remodel. The staff took time to help me find a fabulous color match for some ancient tile that I thought was going to be impossible to match. Add to the fact it was late in the afternoon before the 4th of July and they took all the time they needed to address my concerns. Great service although expensive! Amazing selection :) read more