The crew showed up at the time specified on the work order. Three crew, all very polite, friendly, and very professional. They explained the process and the schedule for the day and followed it exactly. They took pride in their work and didn't cut any corners. I would say they were very particular about how it looked. We watched as they had to reach some very difficult areas to make sure it was perfect. I would highly recommend the PolyPro Concrete.Coatings to anyone. Exceptional work!!! read more

(I am in Grand Haven, MI, not California) **UPDATE AFTER OWNER REPLY** Your records do not reflect that payment was required because Jen would not put it in writing. She told Erwin that over the phone. It is very convenient that anything that came thru in writing were nothing but polite emails. The calls were an entirely different story. Erwin had called her 7-17, 7-20 and 7-29. She insisted this was a warranty issue, and warranty work could NOT be set up until the project was paid in full. We had NO plans to pay for it until it was corrected, and Erwin told her that via email on 7-14. Quote: "I will make this payment when our quality issues are resolved!" We certainly did NOT choose to pay the remaining balance with the hope that doing so would allow the repair to be scheduled sooner. We were forced to pay or the work would not have been done. So thank you for saying that I am lying. The repair was only scheduled once (after we paid of course) on 8-8. Nobody showed up, nobody contacted us to tell us. That left us feeling angry and frustrated all day. We later learned that the crew leader had a medical emergency and Jen was supposed to let us know. Of course she did not. Now the repair has been done on 9-18. It looks worse than before! The color is very light compared to the original sections. Pictures are included. Would you be satisfied if this were YOUR yard? This is totally and completely unacceptable. Now what are you going to do about it? DO NOT USE THIS COMPANY! We spent 32,000 dollars to have our pool area and patio coated. They showed us pictures of our color choice as done on other people's yards. Those pictures showed a perfectly beautiful smooth seamless job, and we were impressed. However, ours ended up with several areas being very lumpy, uneven and blotchy and you can even see concrete thru the coating in places. Several of their workers obviously did not have the training to know how to properly install the coating. The lead guy admitted that they had to come back, (this was on 7/13 - 7/15) scrape it off and redo those areas due to poor installation. We had put 12,500 down when we signed up. When they were supposedly "done", they sent us a bill for the remaining 18,500. We told them we were not going to pay them until they came back and fixed the defective areas. Husband emailed and called them several times asking about when they would come and fix the defective areas. All he kept getting were more emails with the remaining bill due. There was NO mention of any fix being scheduled. Finally he got ahold of a real person on the phone, who said this was a warranty issue (really??) and that we had to pay in FULL before they could start a warranty claim. So we had no choice but to pay in full. (major mistake as we knew it would be). And the scheduled repair day came and they did not show up! No call, no nothing. When my husband got a-hold of the person in the office, a Jen McNay, she ended up snapping at him, and she hung up on him. She had been snotty and condescending during each call. How's THAT for customer service?? Then on 9/3 they came back to fix it, but instead of scraping it off like they said they would do, they tried to coat it again over the top of the bad area. Not only did this make that section higher than the rest, it did not work. It looks worse than it did before. Totally unacceptable. Here it is 9/17, we are still waiting for the repair. They will not come during the week, only on the weekends. Of course here we sit, waiting and waiting for a repair of the job that should have been done right in the first place. Meanwhile we cannot close the pool. So that is costing us money having to keep it open. This has been nothing but a nightmare from the start! Avoid this company at all costs! You have been warned! read more

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We had a little miscommunication when the team assigned became ill. Jen was able to find another team who showed and got the job done! Late start but the job was completed today. Excellent! read more

I used Polypro on August 11, 2026 to coat my garage. The job was messily done. The drywall and trim in the garage was splattered with polyurethane and the door handles were coated from dirty hands. The polyurethane was applied unevenly that its very noticeable. There was a spot completely missed and they never came back to fix. The crew spilled oil all over my newer cement driveway leaving several huge oil stains and urethane drippings. This is a company that is a complete disaster who refuses to make what they did right. Don't even bother wasting your time with this company because they do not belong in the business. read more

My garage looks GREAT!. Jim Klomparens is very friendly and knowledgeable of the product, cost, warranty, etc. I was able to get installation when I wanted it. The 2 man crew were on time and did an excellent job! They covered the necessary info to be followed after installation. (ie how long to be off, when to access the garage, how to clean, etc.). read more

They arrived when expected and explained the process. The job went exactly as expected and they were finished in a timely manner. They clearly know their business. The floor looks great and we are very happy with the service they provided. read more

All questions/concerns were answered prior to day of install. Staff arrived on site at time promised. Both workers were knowledgeable of the process and courtesy. The project was completed mid afternoon and the floor looks amazing. read more

Loved the whole process from start to finish and have recommended to several family members and friends. I had no idea a garage floor could look so stunning‼ I think the price was reasonable for the application. The two man crew were very professional and answered my MANY questions to my satisfaction and were very friendly. I love the fact that there is a lifetime warranty read more

2 guys arrived at scheduled time, very friendly and knowledgeable, went to work immediately after reviewing what was to be done. They are wonderful representatives for your company. Never wasted time and left after about 7 hours of work. I'm very pleased with result of coating on both porch and garage. Job well done !Wish their names were on paper they left about taking care of product ! read more

Appointment booked! They confirmed the appointment, let me know they were on their way and showed up on time. Jim was efficient, straight forward and gave suggestions and advice if asked. He explained the process and what he needed from me. I felt comfortable with him and his team and I felt the quote was fair. Didn't even get another quote. read more

Polypro did an amazing job on our garage floor, the only bad thing is that it looks so good don't want to park my car on it! The second bad thing is that it looks so good, now I realized my walls look bad and now I have to paint my garage floor! read more

We worked with David who was punctual, considerate and made us feel comfortable. He was extremely knowledgeable of the product and installation process. Thanks to him, we are looking forward to our new PolyPro floor!!. read more

Floor looks fine but they left a mess in my driveway. They never picked up the paper work.

Very prompt response to request for a quote, despite being out of their normal service area. Thompson was very well versed with the process, the products, the benefits and extra offerings that helped to keep our garage floor cracks from spreading. Very solid, knowledgeable crew that did the job quickly and painlessly! read more

So far, so good. Met with Thompson, sales person, who answered all my questions. Completed my research and decided to go with PolyPro to resurface my garage floor. Price quoted was in the right ballpark and the company has a good reputation. I feel confident that I will be pleased with the finished product. Final review to follow in a few months. read more