We purchased flooring for our new house and we couldn't be happier with how it turned out. Pricing…read morewas less than some of the other flooring retailers in town and having the product in stock saved us a lot of time. They were able to install our entire order in one day. Very professional staff with good communication.

Terrible. My LVP flooring was initially installed in April, they did a horrible job installing,…read morebouncy spots everywhere and a crinkly gritty noise whenever anyone (even the cat) walks on it. The owner Sergei came out and noticed a bunch of installation mistakes and sent a different crew to "fix it" and, while the new crew did improve one issue, he did not fix everything. So CAUTION, if you get any type of plank flooring, expect it to sound like they have lined the floor with sand or plastic bags when you walk around, because according to Flooring America, that is NORMAL??? I'm so bummed we spent so much money on flooring and just as much on installation for an install that is sub par and no one at the company cares. It is like pulling teeth trying to get them to respond and we have been very patient. This has been ongoing for months. I really wanted to love my floors, but every step is a reminder of all the money we spent on crappy product and crappy installation...do yourself a favor and shop elsewhere.

The crew showed up at the time specified on the work order. Three crew, all very polite, friendly,…read moreand very professional. They explained the process and the schedule for the day and followed it exactly. They took pride in their work and didn't cut any corners. I would say they were very particular about how it looked. We watched as they had to reach some very difficult areas to make sure it was perfect. I would highly recommend the PolyPro Concrete.Coatings to anyone. Exceptional work!!!

(I am in Grand Haven, MI, not California) **UPDATE AFTER…read moreOWNER REPLY** Your records do not reflect that payment was required because Jen would not put it in writing. She told Erwin that over the phone. It is very convenient that anything that came thru in writing were nothing but polite emails. The calls were an entirely different story. Erwin had called her 7-17, 7-20 and 7-29. She insisted this was a warranty issue, and warranty work could NOT be set up until the project was paid in full. We had NO plans to pay for it until it was corrected, and Erwin told her that via email on 7-14. Quote: "I will make this payment when our quality issues are resolved!" We certainly did NOT choose to pay the remaining balance with the hope that doing so would allow the repair to be scheduled sooner. We were forced to pay or the work would not have been done. So thank you for saying that I am lying. The repair was only scheduled once (after we paid of course) on 8-8. Nobody showed up, nobody contacted us to tell us. That left us feeling angry and frustrated all day. We later learned that the crew leader had a medical emergency and Jen was supposed to let us know. Of course she did not. Now the repair has been done on 9-18. It looks worse than before! The color is very light compared to the original sections. Pictures are included. Would you be satisfied if this were YOUR yard? This is totally and completely unacceptable. Now what are you going to do about it? DO NOT USE THIS COMPANY! We spent 32,000 dollars to have our pool area and patio coated. They showed us pictures of our color choice as done on other people's yards. Those pictures showed a perfectly beautiful smooth seamless job, and we were impressed. However, ours ended up with several areas being very lumpy, uneven and blotchy and you can even see concrete thru the coating in places. Several of their workers obviously did not have the training to know how to properly install the coating. The lead guy admitted that they had to come back, (this was on 7/13 - 7/15) scrape it off and redo those areas due to poor installation. We had put 12,500 down when we signed up. When they were supposedly "done", they sent us a bill for the remaining 18,500. We told them we were not going to pay them until they came back and fixed the defective areas. Husband emailed and called them several times asking about when they would come and fix the defective areas. All he kept getting were more emails with the remaining bill due. There was NO mention of any fix being scheduled. Finally he got ahold of a real person on the phone, who said this was a warranty issue (really??) and that we had to pay in FULL before they could start a warranty claim. So we had no choice but to pay in full. (major mistake as we knew it would be). And the scheduled repair day came and they did not show up! No call, no nothing. When my husband got a-hold of the person in the office, a Jen McNay, she ended up snapping at him, and she hung up on him. She had been snotty and condescending during each call. How's THAT for customer service?? Then on 9/3 they came back to fix it, but instead of scraping it off like they said they would do, they tried to coat it again over the top of the bad area. Not only did this make that section higher than the rest, it did not work. It looks worse than it did before. Totally unacceptable. Here it is 9/17, we are still waiting for the repair. They will not come during the week, only on the weekends. Of course here we sit, waiting and waiting for a repair of the job that should have been done right in the first place. Meanwhile we cannot close the pool. So that is costing us money having to keep it open. This has been nothing but a nightmare from the start! Avoid this company at all costs! You have been warned!

Randy and his team at Rockford Floor Covering were so helpful and friendly throughout the process…read more He was able to come and do a measurement to provide me an estimate, but encouraged me to come to the showroom to pick out carpets. He walked me through the whole process, let me even get some samples to take into my home (to see how they would work with wall color, lighting, etc) and his team completed it without a hitch! I feel like the price for the ~900 sqft of carpet was extremely fair, especially since we removed and disposed of the carpet ourselves (which saved a few hundred). If I ever need carpet again, I'll definitely plan to use Randy and his team!

Horrible experience. Andy Allen came out to measure our house. He is a clown, he couldn't speak…read moreto the difference between different carpets and just shut down all communication with us. We ended up going with Abbey Town and County in Sparta. Abbey was awesome.

This is a difficult review to write, but it's been on my heart to do so so I am following through…read more We had to use them to install some additional carpet in a certain area of our home. Everything went OK except when it was time to install the carpet I was shocked at how Uncut service friendly the female owner was with respect to our busy schedule. Customer Service is my wheelhouse I worked as a manager for many years at a major credit card. When you're in your own business, you need to make your customers priority number one night yourselves. It rubbed me the wrong way, and I just am writing this in hopes that they will understand the importance of putting their customers firstwhile balancing their busy work schedule as well. I am hoping this review helps them do better so they are successful.

Had my floors redone and had legacy put down some great walnut hardwood flooring I'm my main area…read more Andrew was great to deal with and scheduling was easy. Very happy with the outcome, would use again for sure. Guys were professional and clean.

Loved working with Tammy at DeHaan Tile and Flooring! From the order to the installation, the…read moreprocess was smooth, simple, and above expectations! I would highly recommend without hesitation!

Zach is the best! He is a great project manager with terrific solutions for tricky issues. The…read morefolks inside are extremely helpful guiding towards a great design solution.

We have used AAA Sales for our flooring needs for over 30 years and can only say GREAT things about…read morethem - great prices, great selection, easy to work with... Definitely recommend them! (The one negative review I see here is about the installer, not AAA Sales. The installers we've had have all been very well qualified, polite, and efficient.)

We had out carpet installed about 6 months ago. The price and selecroon was pretty good but that is…read morewhere the good experience ended. The lead installer was pretty rude and the seams are horrible. Every seam is visible from a cross the room. My last carpet you could not see a single seam anywhere. I have reached out several time to have it fixed with no luck. They are unresponsive, won't return calls and when I go in they tell me they will have someone contact me which never happens. It's not been a good experience.

They did an amazing job in my kitchen. Both floor and back splash look great. Used them again for…read moremy bathroom floor, and again flawless and quick install.

I recently used Johnson Carpet to replace my kitchen and dining area flooring. I had not purchased…read moreflooring in many years so I needed to be educated on what was available and what would be appropriate for my purposes. Julie at Johnson was able to answer my questions and steer me in the right direction. The installers were marvelous. Efficient, friendly and did a beautiful job. I am very happy with my new floors. Carpet replacement next!

Good selections. Fair pricing. FANTASTIC installers! Although there are a fair number of floor…read morecovering business's, one would be hard pressed to find a better outfit. Quality materials installed by individuals who show up on time, work as long as it takes and respects your property.