Loved working with Tammy at DeHaan Tile and Flooring! From the order to the installation, the…read moreprocess was smooth, simple, and above expectations! I would highly recommend without hesitation!

Zach is the best! He is a great project manager with terrific solutions for tricky issues. The…read morefolks inside are extremely helpful guiding towards a great design solution.

Christian did an amazing job on our new house. He demo'd and disposed of the existing carpet,…read moreinstalled the new hardwood that we had chosen and finished the job ahead of schedule. His quote was fair, and my wife appreciated how organized and clean he left everything at the end of each work day. Highly recommended, I'll be calling him for our next job!

Christian exceeded my expectations! Their communication was top-notch, the estimate was fair and…read moreaccurate, and they handled a materials hiccup seamlessly. The installation was impeccable. Highly recommend them for any flooring needs!

There has been new ownership (Erik King) since the previous reviews. This company also goes by the…read morename Elite Home & Stone Supply. Unless you want to be frustrated and finish the job yourself after spending a lot of money, avoid this company. The selection of products is good and the quality of the granite stone is great. The service, installation, and finishing were poor. We were told installation would be two weeks after the design was submitted and the downpayment paid. Five weeks later, the installation was scheduled. No call, no show! One day off from work burned. Another week goes by after making a few calls and sending emails. Finally, a call out of the blue to install on that day. But only part of the countertops because the "guys at the shop did not polish the bottom of the island. Another week and a half and the island is brought to the house but not the rest of the countertops or the backsplash. After another week, another call out of the blue to come and do the installation. Another excuse; the owner says he left the keys to the truck at home. Another day off work burned! A couple of days later, a call out of the blue asking if anyone would be home for the installation. Finally, the last countertop and backsplash are to be installed. The backsplash sections are not even but supposedly, the wall is not straight so it's the best that can be done. The rounded corners are jagged but "if I use any type of diamond drill, it can be smoothed out." When I started to install the kitchen hardware, the drilled granite access holes are too small, the sink holes do not align with the drilled granite access holes, and the cut-outs for the electrical outlets and boxes are not large enough for the screws to align with the electrical boxes. At this point, the final payment had been submitted and there is no more contact. I texted, emailed, called, and spoke to a person in the office, and no returned phone calls, emails, or text messages. After two weeks, of waiting I am doing the finishing and polishing myself. A two-week project turned into an eight-week nightmare. https://www.hollandsentinel.com/story/business/2023/01/30/west-michigan-contractor-arrested-after-failing-to-complete-work-appear-in-court/69852441007/

My wife and I went to Granite Direct fr a piece of granite for a bathroom vanity and after dealing…read morewith Russ we had it all laid out for with Russ, we had the stone marked out for where we wanted it cut so all of the veins would match (keep this part in mind for later). We then spent the next month and a half finding tile colored to match the piece of stone we chose. We finally got the bathroom to the point where we could have the top set and contacted Russ to make the appointment to have them come out and template. The appointment was set for a Thursday, the people showed up on Tuesday. We contacted the store (Russ again) and said it must have been a mix-up due to similar names on the calendar, the appointment for Thursday was still set. My wife took a four day weekend (Thursday and Friday) as long as they were set to come out on Thursday she may as well get some other things done that Friday. They never showed up. Contacted the store again, "They'll definitely be there tomorrow." (Friday) Again... never showed up. Now bear in mind, we understand that a single bathroom vanity isn't a big dollar job but, it's important to US. Saturday we went and talked to Russ (again), and he said he was having issues with his installers (not our problem but, it's turning into our problem) so he'd show up and do it himself, which he did that following Monday after hours. Asked him approximately when the stone would be ready for install and he said he had a huge job coming up and he wanted to get it done before then so, about a week and a half. Got the call that the stone was ready and made the appointment to have it installed, two weeks after the template was measured on a Friday. Installer showed up at the agreed upon time WITHOUT the backsplash. He said he would get the situation resolved and contact us first thing Monday morning. Monday morning came and went and I heard nothing, as I work about a mile down the road, I drove up to the store during my lunch hour to find out why it is so difficult to get a simple vanity installed in a timely manner and wound up being berated by Russ in front of two other employees. I was told "I'm tired of being yelled at over this job..." (pretty sure I hadn't yelled at him once, and he'd definitely know about that) "...we can just come pull the granite and be done with it." Now, please realize, if this had been for me personally, I would have said "Let's go, I'll follow you. Just give me back the money I've already paid you." and I would have found another source for a countertop. But, it's for my wife, and one does not simply toss a month and a half of tile searching with your wife in order to make things easy. It's Wednesday morning now, my wife sends me a picture of the countertop via text(Remember what I asked you to keep in the back of your mind for later?), I look at the picture and the countertop is backwards. The part that we had drawn pictures of, and spent 45 minutes discussing the layout of the grain in relation to the splash... all wrong. Long story short. Find someone who will appreciate your business for what it is, big or small. It's money you earned and want to pay for a service that's deserving. Granite Direct in Kentwood (Grand Rapids), Michigan is Definitely not deserving.

They made it right! We would recommend them again for sure. They took the time to listen and solve…read moreour issues

My boyfriend and I got a couple quotes from different companies to refinish our hardwood floors…read morebefore we moved into our new home. Old To Gold was responsive and quick with the quote and although their cost was higher than other companies we talked to, they could get our job done much quicker, which was great as we wanted to get the floors done before we moved everything in. Other companies were quoting us a month out or longer! The job itself was quick and everything went well. There were a few dark spots on the floor that they were able to sand out and finish nicely. We also had them interlace some new planks in a spot where the floors had been removed and never put back. Finally, we also paid them to sink and cover the nailheads that were exposed when we ripped up the carpet. We were able to cut some of the costs by removing the carpet and tack strips ourselves. After they finished the job I did notice a few drips of finish that had hardened on some of our newly painted trim and our side door, which was not a big deal but some might have been more upset about that. Everyone I spoke with at Old To Gold including the manager and the guys who came to our house was professional and polite.

They did an amazing job putting in our final plank flooring and also fixed some areas of carpet…read morethat someone else had installed in the past. They were wonderful to work with. Would highly recommend!

Verhey Carpets creates a great experience from the very start. My husband and I were absolutely…read moreclueless on what kind of carpet we needed for our home, but we knew we needed it! Karla helped us during our visit to the Verhey showroom and sent us home with some recommended samples after she listened to what we were looking for/what our home was like. She then visited our home and helped us narrow down our choices further! The communication was consistent, helpful, and informative. Everyone we encountered from Verhey was so kind. The installers did an excellent job with our carpets and were so respectful and courteous while in our home. They thoroughly cleaned up after the installation, kept us informed throughout the process, and gave us some leftover carpet for future use. The price was right, the service was absolutely next level, and the final product is beautiful.

Great experience with Karla the designer and hassle free carpet and vinyl installation. Wood…read morefloors were another story and while there were many challenges ultimately verhey made it right.

The customer service we received from Chris at Prestige Floor Covering was outstanding. The…read moreinstallers were polite and did a terrific job. The carpet looks beautiful. We would highly recommend.

The only business I will ever trust for flooring is Rockford Flooring. Randy and his team deserve a…read more10 plus rating! Originally I had Lowes install luxury vinyl flooring. Long story short the installer hired by Lowes made so many mistakes that the new floor had to be torn out. Dealing with Lowes was nothing short of a nightmare. Then a friend referred me to Rockford Flooring. The moment I walked into their showroom I was met with friendly and knowledgeable people who clearly want the best for their customers. I had the pleasure of working with the owner Randy. He listened and directed me to the perfect floor. Randy oversaw the project from start to finish. What a relief. I will never be able to thank Randy and his employees for their expertise and kindness. I love my floor! I've learned my lesson and will always try to buy locally. Thank you Randy, I look forward to doing business with you again.

Randy and his team at Rockford Floor Covering were so helpful and friendly throughout the process…read more He was able to come and do a measurement to provide me an estimate, but encouraged me to come to the showroom to pick out carpets. He walked me through the whole process, let me even get some samples to take into my home (to see how they would work with wall color, lighting, etc) and his team completed it without a hitch! I feel like the price for the ~900 sqft of carpet was extremely fair, especially since we removed and disposed of the carpet ourselves (which saved a few hundred). If I ever need carpet again, I'll definitely plan to use Randy and his team!