i went to purchase large format tiles for my bathroom shower and when checking out was asked if i…read morewanted them shipped to my house and i said yes. i was then charged 100 for delivery. this was my first time here btw. when i left i figured we were all set but then i get a call from the sales guy asking if i wanted them delivered to my home and if so he was going to have to get a quote from a carrier. i told him he charged me 100 already for delivery. i was then informed that was a delivery charge to get it from their warehouse states away to their store and that to deliver to my home which is only 2 hrs from the store it would be another 450 dollars and on top of that i would need to unload them myself from the delivery truck. if i had known ahead of time i would not have done business with them. i wrote their corp office and got no response so they just lost business because i have 4 other large projects to be done. Never do business with them again. Trash company.

I had an excellent experience walking into The Tile Shop…read more I did a bit of research beforehand looking online as to what I thought I would like and wanted to be sure by seeing some of my likings in person. Amanda did a great job at pointing me in the right direction, dealing with my lack of knowledge as well as offering a lot of great options and ideas to think about too! The store is very large and from what I can tell set up in different departments. It is nice to get someone to tag along with you to lead you around to where you should be looking. I like that there are a lot of model of kitchens, bathrooms, etc so that you can really see the tiles in full effect and paired with other tiles and accessories. Great experience. I would recommend The Tile Shop to others!

The service was great. The install was quick, and the carpet looks wonderful. I appreciate how nice…read moreand courteous the staff was toward me.

Have purchased half a dozen carpets and always pleased…read more Their remnants are exceptional. The service helping make a selection was always great. Installation done without a hitch.

Ed does superior work and has an excellent eye for detail. He quickly became our friend and can be…read morecounted on to stand behind his work. The only thing you will not be happy with is if you do not use him for your tile needs. He is a true artist at his talent and shares ideas openly with you! Would highly recommend. We also had his do my mom's shower. It was transformed into a beautiful space! Thank you Ed!

Enough can't be said about the workmanship we experienced with All Around Tile and Ed himself! He…read moreis an artist at what he does and stands behind his work. we couldn't be happier with the tile work in our kitchen, bathrooms, along with the stone fireplace he hand built for us! Ed is easy to work with and we created a life long friendship. Many times he has went above and beyond and we had him do work for my mom for her shower as well! He is Grade AAA+ work. you will only be disappointed if you don't use him for your tile and rock work! Thank you Ed!

Good contractor and nice people to work with. High quality work. Responsive to issues that popped…read moreup during the remodel.

Talked to owner and he was going to come out yesterday to look at bathroom remodel job…read more Never showed

I hired Dillon for a bathroom project. He was efficient, very detailed, fair pricing and exceeded…read moremy expectations. Scheduling and communicating with him was easy. Would definitely recommend !

From the owner: Tile, trim, and toilet installation services. (Insured)read more

A tremendous group focused not only on doing a great quality job but just as important, to build…read morerelationship with their clients. Their genuineness cannot be measured, it is the edge that sets them apart from all other companies!

From the owner: Floor It is the Grand Rapids go-to flooring company. We pride ourselves in letting our work speak…read morefor itself. Professional service brought to you at an economic price. Schedule a time for us to come out to give you an estimate. We look forward to hearing from you soon!

DO NOT USE COMPLETE FLOORING! If you do- document every conversation and do not pay until your…read moreproject is 100% complete. I can't begin to describe my frustration with this company. We began working with Ryan and initially were very pleased. He was knowledgeable and responsive during the selection process. The moment we put our deposit down everything changed. The first of many problems began before demo. We confirmed everything multiple times prior to our start date, and Ryan did not order a portion of the material. There was zero communication between trades, so the sub contractors showed up and ripped up flooring that wasn't supposed to be removed. Ryan took zero responsibility for poor project management throughout the job resulting in countless issues. A layer of subfloor that had been nailed down was removed, and the nail holes were not filled before pouring leveling compound that leaked ALL OVER our unfinished basement. We didn't realize it right away, and by the time we noticed it was dried onto our furniture, clothes, and kids toys that were being stored in the basement. Ryan claimed to have never seen this in all the years he's been in flooring and even blamed our builder for leaving "gaps" allowing the leaks... We called our builder, who eventually diagnosed the issue correctly. The sub contractors were mostly professional, (aside from being obviously high when returning from breaks). Like an idiot, I paid in full when asked, and Ryan has since taken 4+ months to complete a number of small punch list items. Our project began in December 21, it's now July 22 and still incomplete. I am generally happy with the install of the flooring and carpet, but the finishes look cheap and messy (door and wall trim, edges, wall repair). I'm embarrassed with myself for paying in full, and now I can't really go back to request things be redone to our liking. We are reasonable people, and did our best to work through the countless issues with CFI, but I feel obligated to caution anyone who is taking on a flooring project not to use this company. Work with a builder, or do your research and get references before spending 30K plus only to be disappointed. We are now planning to spend an additional 10K with our builder to have all of the crappy finishes repaired. Should have done it right the first time. Hope this helps somebody!!

We hired a builder Emry Custom Homes to renovate our house…read more http://woodtv.com/2017/06/28/contractor-headed-to-trial-for-unfinished-work/ The builder sub contracted Complete Flooring to provide flooring in our house. Although we paid our contractor for flooring, the flooring was not fully installed. According to Complete Flooring our contractor never paid them for the flooring. According to Michigan lien law, home owners are protected from paying twice in instances like these. Complete Flooring apparently disagrees with Michigan Law and has inappropriately filed a lien on my house and demanding we pay twice for our flooring. On 8/17/17, the 17th Circuit Court in Kent County ordered the removal of the illegal lien against my house. Furthermore, on 9/22/17 the same court ordered Complete Flooring to pay me for "actual attorney fees" that I incurred in order to have the illegal lien removed. I still question why this company would go after another victim in this horrific crime that had over $100,000 stolen from them. Based on their questionable business ethics with me, I do not recommend using this company.