We had a 9 year old couch with severe piling of the fabric on the cushions. We purchased a new…read morecouch from Klingman's and received it on 10/15/24.. It now has piling much worse than our old couch . We went through their service request procedure and it ended up with Klingman's saying it was the manufacturer's problem and they did not cover piling. Klingman's washed their hands of the problem. We went to Klingman's to purchase a quality couch and told the sales person that we would pay extra to get fabric that would not pile. They recommended the fabric we purchased. This is not right that they are not responsible for anything that you purchase.

We recently moved to the area and wanted to replace our 20+ year old furniture. We had several…read moreitems we planned to purchase: couches, chairs, an entry way bench, bedroom suite plus accessories (coffee table, rugs, decor). We stopped at Klingman's and were pleased to discover that they sell Bradenton and Young leather chairs. We have previously purchased this brand and are very familiar and impressed with the quality. We ended up purchasing 3 leather B&Y chairs from Klingman's and it's been nothing but headaches since. First after spending a significant amount of time selecting the right color of leather, we were told that the leather we selected was not available. We spent more time selecting another color. This time, the color we selected was on back order. Our Klingman's Rep blamed B&Y and said their rep is supposed to make sure the leather samples on the sales floor are current. Our rep called B&Y while we were standing next to her and they assured her they had enough leather in stock for the chair we wanted. We placed the order and were told we'd have our chairs before Christmas. Now deliver is delayed to the end of January with no estimated deliver date provided. It's been one delay and one excuse after another. We were told that one chair would be shipped as soon as it was done and the others would be shipped as soon as the leather came in and they were made. Now ALL chairs are on back order and will be delivered at same time. This is after our rep pressured us to buy NOW because a supposed sale was ending and "I will NOT be able to get these prices for you again." We had a much better experience at Talsma. We actually chose to purchase several pieces of furniture from Talsma after this frustrating experience at Klingman's trying to get a few chairs ordered. We ordered our custom couches and chairs from Talsma a week after we placed our Klingman's chairs and we've already had all of those pieces manufactured and delivered. In addition, Talsma prices were lower. The only reason we purchased from Klingman's is because we wanted the B&Y. We'll be happy when we eventually get our chairs (IF we ever get them) but it was a frustrating process that took too long and has impacted our desire to return to Klingman's again. This is not all necessarily the fault of Klingman's or the sales rep we worked with. But IMO Klingman's needs to make significant changes with this vendor in order to improve the customer experience. Ultimately I don't want to wait 3 months for my chairs that were promised in 6 weeks, so I'll go elsewhere. Two stars only because I hope to eventually get the chairs I wanted.

We have purchased many pieces of furniture in the past and love the quality and unique furniture…read morethey have. Stopped in today to look at a new bedroom and new items on the showroom floor. The experience today was unlike any other that we have had in the past. The young lady at the desk was rude and showed no interest in helping us. We asked if the store had any bedroom sets, she replied "I don't know, I've worked her for less than a year" then put her head down a continued on the computer. It would of been nice to see some effort to either ask a senior staff member or to simply say " I'm not sure, let me look into that for you." Instead she pushed our business out the door, and potentially the loss of a large sale since bedroom sets are not cheap. At this point not sure if I will return to the store after such an embarrassing experience.

This place is amazing! Cindy, the owner was completely kind and helpful. She was more than happy to…read morehelp me select the perfect furniture for my home. The items in this store are amazing quality and the prices are fair. I will never shop anywhere else!

Cute store for home accents and decor. They are also a cabinet shop, but we stopped by during a…read moredrizzling day on our vacay to shop home decor. Lots of beautiful tableware, hostess gifts, and inspiration.

From the owner: A destination for top designers, style editors, and savvy shoppers, HÓM by Benchmark is located in…read morethe heart of Downtown Holland. It showcases a carefully curated collection of distinctive home accents, one-of-a-kind gifts, and the finest locally crafted custom cabinetry and furniture pieces designed by Benchmark Wood Studio.

Meiste homes did an awesome job from start to finish on my new home! I was pleased with their…read morequick response to phone calls and professional work. I would highly recommend this business to anyone looking at building a new home or remodeling.

From the owner: Meiste Homes--Custom Home Builders located in Holland, Michigan. At Meiste Homes, we are passionate…read moreabout providing an enjoyable and rewarding design and construction process. Satisfaction as a builder only comes from the interaction and satisfaction of our clients. We maintain the highest levels of professionalism, integrity, honesty, and fairness in our relationships, and see it as a privilege to make your new home dreams come to life. Visit us in our showroom in The Crossings next to Salt & Pepper!

Jennifer is a top notch designer. She and her firm have a full scope, comprehensive design…read morecapability that most designers and firms lack. She can develop, design and deliver all levels of design architecture, both inside and out and from residential to commercial. You won't find a better design firm in the area that has this level of capability, knowledge and ability to deliver spectacular results.

From the owner: Sophisticated Lifestyle Design You are a discerning, busy…read moreprofessional who needs help creating the home of your dreams, or designing your business to work harder and smarter for you, while wowing your clients. Jennifer Butler Design is a leading interior design firm specializing in custom and sophisticated residential, hospitality and commercial environments, as well as other interior design services. Our Difference Established in 2003, Jennifer Butler Design is widely recognized as a preeminent Michigan interior design firm with an outstanding team of professionals. At JBD, your unique personality and preferences lead our designs. We do not subscribe to a signature style for our clients to follow. We are not predictable -- in the best way! The thread that holds our work together is a collaborative experience where we attend to each detail of the interior design process with precision and care from start to finish. Every project we undertake, we value doing it right the first time and taking measures to ensure that our work is designed and executed with the highest level of quality and craftsmanship. Our Expertise Our Grand Rapids-based interior design studio is noted for attracting a diverse group of home and business owners from across the country, looking for designers that provide a higher caliber of interior design and service...