Constantly breaking buttons off my dress shirts, then charging me to replace the buttons. No…read moreapology, no sense of empathy. Every week I had to bargain with them that I shouldn't have to pay extra to replace buttons that they broke. I travel for work and I'll open up the shirts I packed and 2 out of 3 will have broken buttons. Oversights happen, but the lack of apology or empathy is really what has turned me off. I've gone back to Alterations To Go on Washington Blvd. A couple dollars more, but way better attention to detail, and free delivery.

do not go here! charged me $29 to clean this jacket. doesnt even have a lining. called it a…read moreraincoat. she said same length as a raincoat. you are a professional drycleaner and you charge by length!!! why not the material. $29!!! is ridiculous. and she was rude. will never go here again. i will support the customer friendly wash and fold cleaners that offer dry cleaning services. spread the word!!! do not support star cleaners

It breaks my heart to have to write this review , however I believe that after being a customer for…read morealmost 5 + years I deserved better service . The place is a bit pricey but I never had an issue paying because service was good . I dropped off a special occasion dress 2 weeks ago to get cut . It was a gown that I requested to be cut SHORT at knee length . Went back to pick it up 2 weeks later and when I got home the dress was cut at tea length and it looked like the perfect outfit for a nun to wear and not a special event . I called and said I was bringing the dress back on Tuesday , however after rethinking the situation I realized I could not attend my Saturday event with this dress the way it was . I went in on Saturday morning and she wasn't in , her kids said she would be back before 1pm so I asked them to call her and see if she could fix the mistake today as I needed the dress by no later than 2-3pm . She then proceeded to tell me she doesn't do same day alterations blah blah blah . Making a long story short I was charged $145 for a bad alteration not to my expectation and was left to deal with it . I honestly expected better customer service considering the amount of money I spent in this place over the years . I had to take the dress elsewhere to get altered to my standards and pay again wasting time and money I didn't have . So I don't really recommend this services because all will go well until it doesn't and when it doesn't there's NO EFFORT on their part to address your concern .. I'm left with a dress u can't wear on a Saturday when no one else is available and at the day of my event .

Highly recommend the best in town I never leave disappointed they go above and beyond for our dry…read morecleaning needs!

I have been coming to The One Cleaners for several years now, in particular for alterations and…read moreother sewing and hemming needs for my family (bridesmaid dresses, suits, pants, jackets, etc). I trust them with our clothing, as the quality of work is always excellent and professional and done at a reasonable price. The owner is kind and friendly and cares about providing top customer service. I highly recommend The One Cleaners!

I have a real problem with white. But I love wearing it. I brought in 3 white shirts with stains…read more One was coffee, one was chocolate, and the third was pizza sauce. They got all 3 stains out! I also brought a silk tank top in with a small stain on it, and unfortunately that didn't come out. In fairness, I don't remember what the stain was and they did warn me that alcohol is very difficult to remove. They were very friendly and the location is super convenient to my apartment. They offer free pick up and delivery. Prices are reasonable and turn around is relatively quick. I'm not wearing too many of my work clothes, but as I start to again, I will definitely use them again.

I finally found it! This is my local dry cleaners…read more They do a great job on my dress clothes and the prices are really affordable too. The going rate per item is about $1.10. They leave it clean, stain free and starched just like mamma used to do. The only issue for me would be their CC policy... no transactions under $15.00?? SO BRING CASH!!

OK. Yesterday they just earned an extra star…read more I had about ten sweaters and dresses thrown in with my laundry. Not only did they take care of them - but sent them back on hangers! I would have been fine with them being folded but this was great - and I didn't have to hang them myself - just went right into my closet. I also noticed they folded a pair of socks around one without a match - to let me know it was missing -- which then I found on my closet floor. Not sure if any of that's normal for Wash n Fold (I'm new to this whole someone doing my laundry thing) but I don't care. Wash, fold and hanging all for 90 cents a pound. Oh - and be nice and bring the hangers back for them to reuse.

A NIGHTMARE EXPERIENCE. This company took my fiancés brand new suit 3 days before our wedding and…read morecompletely damaged it. We had it tailored and wanted to make sure it was perfect for our special day. They came to pick it up and also dropped it off. When we received it back, we called them to complain about the condition the suit was in. The jacket no longer matched the pants and there were horrible stains everywhere. They had the audacity to say they received it that way. If that was the case, why wasn't it mentioned at pick up? No accountability was taken or empathy shown and they were barely apologetic. They came to get the suit but returned it back again just as bad. The suit was unwearable and with 2 short days left till our wedding, we had to go on a hunt to find a new one. BEWARE. They don't seem to care about customer service at all and I will be filing a BBB complaint as well.

They are the best and everything was absolutely seamless and convenient. They are very responsive…read moreand so accessible.

Great to work with. Conveniently gave me a quote for two dresses via text, and arranged pick up and…read moredelivery of the dresses once finished. Will use again for future special dry cleaning! (wedding dress cleaned and preserved and another dress dry cleaned)

Have used this cleaner a few times now and can honestly say they are great! Reasonably priced and…read moremy clothes come back the next day. Convenient as well as they pick up and drop off to my lobby.

I got a mix of silk shirts and suiting dry cleaned here, and when I arrived I was very detailed…read moreabout the stain spots and my concerns. I was able to get it a week later and all of my comments were addressed! I would say this is a fairly-priced dry cleaning service.

Just some data points - 19.95 a suit…read more 3.95 a shirt And does not do same day delivery or pick up even with an early drop off

Ruined My Graduation Dress and Then Treated Me Rudely ! I…read morerarely leave negative reviews, but this experience was so disappointing that I feel obligated to warn others. Three days before my graduation, I brought in a brand-new white Donna Karan dress that I had purchased only two days earlier. The dress had never been worn. The only issue was that it had gotten wet during delivery and developed a few yellow water stains. Before leaving the dress, I specifically asked whether the stains could be removed. I explained that the dress was for my graduation and that I needed it back quickly. I was clearly told that the stains could be treated and that the dress could be properly cleaned and pressed. Based on that assurance, I trusted them with an important garment for one of the most special days of my life and paid for expedited service. While the dress was returned on time, the actual service was a complete failure. The stains were still there. In fact, the dress looked just as bad, if not worse, than when I brought it in. When I got ready for my graduation and took a closer look, I realized the dress was not wearable. At that point, it was too late to find another solution. What makes this even more frustrating is that this review is not about the $22 charge. It is about trust. If the stains could not be removed, I should have been told that from the beginning. Instead, they accepted the dress, assured me the work could be done, charged me for the service, and returned it without fixing the problem. To make matters worse, they also removed the original Donna Karan tag from the dress and did not reattach it or return it to me. This was a brand-new designer dress, and there was absolutely no reason for the tag to be removed without my permission. The final disappointment came when I called to express my concerns. The person who answered the phone identified herself as the manager and was extremely rude, dismissive, and completely uninterested in taking responsibility for what happened. There was no apology, no attempt to understand the situation, and no effort to make things right. This business did not simply fail to clean a dress. They ruined an important moment that I can never get back. A graduation only happens once, and because of their poor workmanship, lack of transparency, and terrible customer service, I was left stressed and disappointed right before a milestone event in my life. Please read the reviews carefully before trusting this business with any important garment, especially a new or special-occasion item. I will be attaching photos so others can judge the quality of the work for themselves.

Took my shoes to get new heel taps and they did a great job replacing them.. I would definitely go…read moreback.