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    Sarah Cleaners

    3.3 (4 reviews)

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    Riverside Laundromat & Dry Cleaning

    Riverside Laundromat & Dry Cleaning

    4.0
    (52 reviews)
    $$

    I have been a customer of this laundromat for over five years, but after my recent experience, I…read morewill never return. I brought in two expensive parkas for dry cleaning and they were returned with a strong, foul odor that absolutely was not there when I dropped them off. When I brought the issue to their attention, I was told to come back in two days. When I returned, the coats were still hanging on the same rack where they had been left two days earlier, still smelling terrible. It was obvious they had never even been sent out for re-cleaning. Over the next week and a half, I repeatedly called and was told they needed more time. Eventually, the coats were returned and the odor was finally gone. However, when I asked for a discount or some form of compensation for the inconvenience and the fact that they had caused the problem in the first place, the owner, Albert, simply insisted that "they got the smell out." When I pointed out that the coats were not dropped off smelling that way and that the problem was created by their service, he refused to take responsibility. The best he offered was a discount on a future service. After five years as a loyal customer, that was the extent of their customer service. Mistakes happen. What matters is how a business responds when they do. In this case, there was poor communication, a lack of accountability, and no effort to make things right. I won't be returning, and based on my experience, I would recommend looking elsewhere.

    So I wish I had updated this sooner but they are amazing here. Everyone is so sweet, can be chaotic…read morebut they will ALWAYS work with you when they can.

    Sarah Cleaners - laundryservices - Updated July 2026

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