My boyfriend has actually been coming here for about 5 years. Never a problem until this week. He dropped off 12 shirts and 4 dress pants on Saturday and was supposed to be able to pick them up on Tuesday. They weren't ready. She needed to press them still. So they (the owner and my boyfriend) both agreed he would pick up his pants today (Friday). He went in and lo and behold, she couldn't find his pants! He explained that he would come back later. 20 mins later, she calls him back and tells him she still can't find them, but that maybe she remembers him picking the pants up yesterday (Thursday). My boyfriend tells her that he's not a liar and that he knows for a fact that he did not pick them up yesterday. She tries to tell him that maybe he did pick them up and that he should try to look in his closet!! WTH? So, he hangs up and we head over. He confronts her again (in a respectable manner, of course) in person and asks her numerous times, 'did you lose my pants?' She tells him that she can't find the pants, but it won't be a big deal. WTH (again)?? He tells her that it is a big deal. They were expensive pants. They go back and forth. My boyfriend keeps a professional cool and she begins to raise her voice. He tells her to calm down and that he will be back tomorrow. He asked if she had any insurance for things like this. No (of course not). So, he will come by every day after work, until she reimburses him or finds the pants. Hopefully, the latter.
It's too bad, because he really never had an issue with her until now. On to another crummy cleaners. Crossing our fingers. Yelpers unite...don't go to Marcel's. read more