Great service. They first tried to fix my air conditioning unit, spent nearly two hours, and were not able to fix the old unit. They did not charge for it. Then, they provided a fair quote for a new unit. I am glad I went with Home Guard Heating and Air Conditioning. Well done, I strongly recommend them! read more

Eugene and his partner were amazing. After being quoted an exorbitant amount for "holiday hours" by a different company I called Home Guard. They had fair pricing, no upselling and amazing communication about the problem. Eugene even took the time to find a universal part to help pass along the savings to the customer. Will definitely recommend to all my friends and neighbors. read more

Best taste in music...these guys are so great. So guess what? That initial furnace visit, the one I blamed my hubby for, ended up being a much bigger deal. We called these guys back a second time because we were still experiencing a horrible smell and then the furnace shutting down. Igor, the guy who came out initially, told us we probably needed a new furnace. It turns out he was right! On our second visit, they sent a guy (sorry I don't recall his name), who has auto mechanic experience, spent 2 hours going through every part of our furnace. He was incredible and diagnosed all the issues with our furnace. In addition to finding remaining pieces of a plastic bag wrapped around our motor blower, our 22+ year old furnace also had a cracked heat exchanger. And, it was all so rusty. He basically shut us down and said to stop running the furnace immediately, that we were most likely breathing in some pretty bad air...OMG! After a few days of lots of floor heaters in our house to keep us warm, our insurance company, AHS, approved a new furnace for us. Three guys, including Igor, came out and set up shop in our basement for approximately 5 hours. They cranked some really great tunes, and were just the nicest bunch of hardworking furnace installers. Our insurance approved a Payne furnace. Though it's a lower end brand made by Carrier, it's working like a champ and the air quality in our home is night and day. These guys cleaned out some of our ducts during the process. Gotta say, I'm glad we didn't die in our sleep from our old decrepit furnace. Home Guard rocked it! read more

Very skeptical of a 4 and a half star review seems like a scam , I had a very bad experience , company showed up via my home warranty and promised to fix the issue with my AC not blowing air in 3 grands which is not a small sum by any means , money was paid , problem persisted even after it was fixed , they send other contractor who tells us there is no way AC can be fixed , i tell him that's none of my concern that's between home warranty and them , he then comes back in next day just to tell me your filter is bad , don't sey AC temperature to 65 degrees and bad excuses for not doing work . It was hilariously unprofessional to say in the least . I told him to stop making excuses and get it fixed he leaves my house in a dramatic way and banged my door as he left . Extremely unprofessional , I can give them negative stars if I had the choice read more

Eugene the owner is very knowledgeable and professional. To me, he knows HVAC systems better than most as I learned he even teaches classes to those wanting to be trained technicians. He has helped me out with my furnace that I inherited when buying my new townhome. Eugene has serviced me in a pinch to keep my family warm and safe. Please consider this company when looking for HVAC service. read more

The technician took the extra step to figure out that one of my wires was nicked and just replacing the thermostat would have not solved my system not even starting. Bravo Zulu for explaining each of the steps. read more

I'm very skeptical of this company's 5 star reviews. I feel like they're running a scam based on my experience. I requested a furnace repair through American Home Shield, my home warranty company, last Thursday around 1pm. Home Guard was assigned. They were supposed to get back to me within 24hrs to schedule an appointment. I never heard from them Thursday or Friday, so I called on Saturday. I got a generic voicemail, not personalized with the company's name or any kind of greeting, so I wasn't sure I had called the right number, but I left a detailed voicemail anyway. I got a call back from the same number Monday morning around 8am but couldn't answer. They left a message asking if I still needed the repair. (Of course I do. Furnaces don't magically fix themselves.) I called them back at 11am, again leaving a detailed message. I never heard back Monday or yesterday. I looked at my account this morning (Wednesday) and saw they had closed the request saying they couldn't get a hold of me, yet I was still charged my $125 deductible. Given my experience over the last week I don't trust them to do the repair, so I called AHS and told them what was going on and that I was almost a week out without having the repair even scheduled, let alone completed. They assigned another company who will be here tomorrow. Either Home Guard is very busy and extremely poorly run, or they are scammers trying to take people's home warranty deductibles and not do the work. I've never dealt with such an unprofessional company. How do you not even set your voicemail to say the company name so customers know they have reached the right place?! read more

The only company I will use ever again for my HVAC needs. Home Guard guys were able to fix what 3 other companies couldn't. We we going to buy a new furnace cuz it was not cooling the house properly second summer in a row. Our friends recommended to us Eugene and his company Home Guard. We decided to give it a last try before we go shopping for a new machine. And we are sooo happy we did! AC is working like new and now it's nice and cool inside! Thank you guys, you saved us money! read more

I have NEVER dealt with a worse company yet! There are morons from the top to the bottom, who don't even communicate with each other. IT'S BEEN 5 WEEKS OF SUMMER AND THESE GUYS HAVE NOT FIX A BASIC LEAK IN MY AC CONDENSER! Jessica, the scheduler never picks up or returns calls. Roman, the repair guy, doesn't show up to his schedule appointments. No call or nothing when appointment after appointment is missed. Stay away from this company like the plague! If you get scheduled with them by American HomeShield, ask to have it reassigned ASAP. read more

I called Home Guard late Friday night about a leaking water heater. 1st thing Saturday morning they were at my house with a new water heater. I've used this company several times and they always get the job done. Thanks! read more

It's incredible how fast this company can issue an invoice within minutes of completing some work but cannot return phone calls or emails for weeks on end. Contracted through American Home Shield, this repair took since mid-July to today to complete including 4+ weeks left with a completely inoperable AC/heating unit. They finally sub-contracted to a competent company that has apparently completed the repair today. read more

Nothing sucks more than needing to replace a major appliance, like an air conditioner. I want to thank this company for patiently dealing with my, and all home warranty programs. What a nightmare. Specifically to the owner, whose name I don't know, Jessica, Alex and Igor. You guys do fantastic work. Customer service is phenomenal. Would highly recommend. read more

So I think we all need to take a deep breath and remember that every review on here is a result of a home warranty service call. Home warranty services are notoriously difficult to work with and very cheap in their repairs. HG was average on everything they did work wise in my home. Where I think they could improve is with timeliness. They were 2:00 late for my appointment and what they were doing to my home was never really communicated. All in all, they got the job done but the lack of communication and the shitty home warranty aspect is just a tough process that you have to grin & bear. read more

This is one of the worst companies to get assigned to . There is 0 follow up . We have called at least 40 times and no one calls back. We are given the standard customer service feedback with no resolution. Mike, the office manager will not take any phone calls but only responds to e-mail. This company has the worst customer service possible and does not ever return back a call or follow up. I am trying to get a hold of the owner Eugene via Mike . Please do not use this company ever . I would get negative stars if possible read more

Had an issue with noise coming from motor of my furnace. Company was referred to me through my home warranty company. I called late in the afternoon and was first told that they didn't have any appointment for a week, but after checking with one of their techs, I was located conveniently on the way back to their facility and that they could fit me in. 30 minutes later Igor showed up at my door. Nice guy in an unsuspecting minivan. Showed him to the furnace to let him diagnose the issue. Let me stop for a second. I should preface this by saying I had another, more advertised company come take a look. Charged me $85 just for a visit. A tech came over, turned on the unit, commented on the age of it (about 17 years old), didn't touch a thing and when the noise started up, immediately said I needed a new motor cause the bearings were going bad. Part to be replaced: $800+. Then said, because of age that I should look into maybe replacing the whole furnace. Started with saying he'd recommend the $6000 model. Asked for something comparable to what I have, said $4000. I know I have an old furnace, but thing was well maintained. Said I'd think about it and sent him on his way. Back to Igor. He took the time to inspect all of the inners of the furnace, and physically removed the motor to inspect. Turns out there was just a loose part causing an imbalance creating the noise. After a $100 deductible, And about an hours time, Igor was on his way. Very nice, very professional and very detail oriented. I would recommend this company for your HVAC needs. read more

Worst Company. My Home warranty company assigned request to this vendor since my furnace broke down and they told they will be at my house between 9 AM-11 AM...and didn't show up until late evening around 5:30 PM and the following day...I tried reaching them since 8 AM since they mentioned their timings are 8 AM- 5 PM and no one is responding. It's been 2 days I am without heat at my house, and still no response. Don't ever choose this company, you will be in trouble if you do so.....Not at all recommeneded read more

Don't waste your time. My A/C went out on Monday and it's now Thursday. I've been trying to reach this company for 4 days now with no response! We rent our home so my landlord stated she was dispatched Home Guard through her warranty company. If it were up to me, I would have called another company and had this fixed by now! Not to mention it's 78 today and we have a dog at home. I've called all three numbers listed on the website, all three go to the same voicemail, which is FULL. No one ever answers the phone. Not to mention my landlord has sent an email as well. Save yourself the frustration. There are multiple reviews from the past month with all the same complaints. Ridiculous! read more

If I could give them a negative 5 for professionalism, service and quality, then I would. I highly recommend you stay far away from them, even if you are assigned to them from your home warranty company. My AC broke and because our brother-in-law is in the HVAC business, he was able to diagnosed the issue and we knew what we needed. Since we have a home warranty from AHS, we figured we would use them to replace our air compressor/refrigerant. We were assigned to Home Guard Heating and Air Conditioning. At first, we were happy to see that they had 4 stars-ratings but boy, did we learn fast that it was deceiving. They were supposed to contact us to make an appointment within 24 hours but we did not hear from them for more than 24 hours. I called them and no one answered their phone. I left a voicemail message but no one called back. I kept calling them daily and I finally got a hold of them after a couple of days but according to the receptionist, the tech has a full-time job somewhere else so he was only available during certain times. Anyway, accommodating to his schedule, we finally made an appointment for the tech to come out. He came out and we told him what happened. He agreed that we needed another compressor for our AC unit and he would submit the order. After weeks, we did not hear from them. I tried to call them but no answer. I couldn't leave any voicemail messages because their voicemail box was full. I emailed them but my emails were bounced back too. I had the home warranty company contact them with no luck. I even sent them a message on yelp. FINALLY, they replied to me via yelp, saying they were waiting for my home insurance warranty company to order the part and they would call me when it was available. Supposedly there was some backorder, they claimed. A month or so went by, and finally they said it came in. The day before they were supposed to come to my house, they called and said that the part company "lost" the part and had to reorder it. Weeks passed again and finally they called and said the part came in. On the day of the appointment the tech DID not show up. I waited ALL day for him. No call, no nothing. I called them and of course, there was no answer. I also sent them a yelp message. After a week, I was able to get a hold of someone at the office and she said she would get back to me about what happened. When she finally got back to me (a few days later), she said the tech didn't show up because it was 'hailing' (no sir, it rained lightly for 30 min or less). Still, that was very unprofessional for him not to call and let me wait all day. I had to reschedule this again but I later got a yelp message (and later, a phone call), saying that the part company ordered the wrong part. Seriously? At this point, it has already been 3 months since I contacted them. I talked to them early Aug and now it's November. I have been super patient with these people. I was told that I had a few options. One option was to call my home warranty insurance and ask them to change contractor OR the other option was for them to return the part and reorder it all over again. I decided to call our home warranty company and replace these people because I could not continue to play these games with them. It was already November and soon, it would be too cold to install anything. Our home warranty company replaced these guys with another company. They were the opposite of these guys. The new company called us the same day we talked to the home warranty company and came out to our house within a few days. They ordered AND replaced the part within 2 weeks. We should have done this earlier. Home Guard is very unprofessional and shouldn't be in business. I will report them to the BBB also. I am highly disappointed in their service and would not recommend them to anyone. Save your time and find someone else. read more

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This company was assigned by American Home Shield home warranty. My AC broke on 88 degree humid summer temperature. I was worried about contractors sent by home warranties because they are not very reliable and seem unhappy about doing job for home warranties. I looked up Home Guard Heating and AC at yelp and they have 35% review with unhappy customers. I have to be honest I'm a little worried. So I called the office this morning and told them that I needed help for my AC and told them that my wife has asthma and needed it fixed asap. They put in the schedule right away. Igor and another guy arrived on time. They both wear mask and very professional. He assessed the AC and found the problem. He fixed it in less than an hour. Now I have my AC back running. I appreciate this guys coming out right away. I recommend them for any AC issues. read more

My parents and brother used Home Guard to install new full hvac systems this summer and did an amazing job so I decided to use them to install a new ac unit after getting quotes from a few other places I used in the past for Hvac needs. I'm very happy with my choice and I do recommend this Company they are honest, hard working, professional and they take care about their customers. Thanks to Eugene for going the extra mile to get my new ac installed as fast as possible even during the busiest season he was able to make it work. read more

Terrible company! They scheduled an appointment asked for my email address and charged my credit card. On the day they were supposed to arrive, I waited 4 hours. No technician, no phone call. My calls to them went directly to voicemail and my email was not responded to. It appears that the only way they stay in business is through home warranty companies. Stay away from these guys! read more

Choice home warranty sent this company to repair my furnace. when the repair failed they sent another company who reported back that the sloppy and inferior repair done by home guard was the cause of the current failure of my furnace. as a result Choice Home warranty VOIDED my warranty and refused to pay for the cost of repairing home guards sloppy workmanship or any FUTURE failures of the furnace. my total out of pocket cost was $835. Home guard has refused to respond to multiple phone calls and emails even though their insurance should cover my costs. stay away from this company read more

Home Guard came out to an emergency we had and I'm glad we called them, because they were very professional, understanding of our needs and reasonably priced. Definitely on my recommendation list to all my friends read more

I call yesterday and made an appointment for today to have someone look at my malfunctioning air conditioner. The appointment was for 2pm. 90 minutes late, their technician has neither showed up, nor called to explain. Their office has not answered a single phone call. Their actual service may be fine - if they care about having your business enough to bother showing up to do the work. read more

Our AC stopped working in the middle of the summer heat wave, and the house was getting hotter as the evening went by. We called Home Guard at 9pm in the evening, and they came out right away. He was at our house within 30 minutes, identified the issue right away and had the right replacement part in the truck! He replaced the part quickly and the house started getting cooler! aaaah... Thank you Home Guard! Definitly recommend! read more

Last year when we experienced "Chiberia" our heat went out due to a bad system board. Eugene from Home Guard not only was able to get it replaced the same day, but also didn't charge an arm and a leg for it! All together we have used Home Guard many times already. They have helped with doing my HVAC inspection when we purchased our house. They have fixed our unit when it went down, as well as regular maintenance. I have recommended them to both family and friends and so far everyone has been happy with the service. read more

Amazingly enough the part you said was no longer available in was tracked down in 10 minutes by a company that actually knew what they were doing. Furnace has been fixed. Took all of a 10 minute visit yesterday and a phone call. Then a 20 minute visit today. Kind of funny it took reputable and knowledgeable company to fix what you claimed couldn't be in 30 minutes. What does that say about your company?? read more

Great prompt service with friendly staff and most importantly, AFFORDABLE!!! I would definitely recommend to all my family and friend, and have done so already. Thank you Home Guard! read more

Eugene was awesome. I had an account with American Home Shield. I was having issues with my air conditioner that no one could diagnose. Eugene came over one time and was able to diagnose the AC and replace the old AC in a timely manner. He was professional and also showed empathy. Awesome service ++A service read more

BEWARE! I contracted these guys through my home warranty company and they failed to show up! First visit on a Saturday, the kid wasn't even able to do the tune up because he couldn't loosen a screw. Promised to have his "boss" come out that day, but I never heard back from them. Called again on Monday and Jessica set up another appointment for Friday. The guys never even showed up! Their phone only goes to voicemail and no one returns messages. Do not use!! read more

Home Guard was polite, on time and excellent to work with. Their service rate was reasonable and I would use them again. Thank you!

I have American Home Shield insurance and called for A/C service when cooling wasn't working right. I was dispatched a technician from Home Guard. The first visit had some success related to one part of the A/C issue: a bad motor starter capacitor on the blower fan. The technician quickly and correctly identified that issue. But for some reason, he was somewhat reluctant and probably under trained to diagnose the second issue related to excessive pressure. He seemingly was looking to close out the service ticket and discounted the severity of the problem. I pressed for further diagnosis, and to his credit, he agreed to it. On the 2nd visit, Eugene was the assigned technician and he was thorough and competent. Eugene found the source of the excessive pressure--a coil that had blockage. A replacement coil and dryer/filter was ordered. The 3rd visit was led by a technician named Igor along with an understudy to help him out. Igor, like Eugene, was also very competent and organized. I watched him manufacture and assemble an extension to the coil box (since the new coil was about 6" longer), perform the welding on the R22 lines, and to recharge and test the pressures. TIP: use email to communicate with the office to find out status if parts orders and scheduling. I almost never had a phone call returned, but email responsiveness was much better. read more

I'm dealing with Home Guard Heating and A/C because my warranty company has dispatched them. Eugene was knowledgeable and quick to respond. He suggested new a/c unit to replace my old unit and I'm glad I did. Now I don't have to worry about any more hot summers. Thanks read more

Eugene absolutely saved the day!! He was prompt, knowledgeable, courteous and very reasonable!! Will absolutely be using him again for our HVAC needs!! read more

Great company! Technicians knowledgeable. My heat stopped working in the middle of the night,so I called to Home guard and they fixed the problem, after that everything is working well. read more

Our insurance company contracted this company to come out and work on our air conditioner. That was Sunday evening. It's now Wednesday, they still have not returned our calls. It's August with no air, and I have a 5 month old at home. Terrible company, stay far away read more

My home warrenty company sent this company to replace a part on my AC - OVER A MONTH AGO. I never heard back from them. I call and their voice mail is full and incapable of accepting messages. They do not return calls - even when the home warrenty company calls them! You have a better chance of getting the Pope on the phone than this guy returning calls! AVOID AT ALL COSTS read more

Don't bother calling this company, twice I waited for this people three hours each time, they never showed up never called, I called them back and some lady answered the phone and gave me all kinds of excuses and finally this guy name Anton the most arrogant piece of crap on the earth comes out and without apologizing wanted to go in the house and start work without telling me the price saying that it's got to be done so what every cost you got to pay for it, this guy has no clue about customer service doing business or anything like that. read more

My home's heater wasn't working great and I called Home Guard. The tech showed up at the agreed upon time and had all parts needed to get my heat working and at a great price. I plan on using them as my home's heating and air conditioning upkeep company and will use them when it comes time to replace my unit as well. Would definitely recommend to all of my friends and family. read more

Had an emergency of an A/C breaking in the afternoon. They came out same day, after hours, fixed the A/C and were very professional and reasonable. Hopefully won't need to call them again, but if run into any heating or A/C issues, this is the only place I am calling. Huge thank you and cheers to keeping it cool this summer. read more