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Home Goods

2.8 (54 reviews)
ModerateHome Decor
Open 9:30 am - 9:30 pm
Updated 2 months ago

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The rude and disrespectful cashier

had a BIG ARGUMENT with an old cashier named Andrea old and long purple hair. She is incompetent and was extremely rude and disrespectful for no reason at all. Please Management and owner watch the camera and listen to the audio. She and I were pleasant at first with each other I explained to her that I got some plates that were on the clearance rack that I wanted to purchase, but every other plate was marked down and the others weren't I just wanted to know if they were 2.00 less than original price like the others, but that I'd be purchasing them either way however it'd be nice to get them at the discounted price. She gives me an attitude and says well, I have to verify that I can't just mark them down with an annoyed attitude. I told her nicely sure that's fine thank you I can wait I'll be purchasing them either way. She asks me if I'm purchasing the other plates as well I said no I brought them here to show you these are marked down yet these aren't. She gets more annoyed and says yeah sometimes things are on clearance and they in fact aren't they're just there so I have to verify. I said nicely okay that's fine. She moves the plates behind the register comes back moves the other plates to the side looks at me and says to me with an attitude so what are we doing here. I told her nicely waiting to see if they're on clearance I look at my daughter confused as she looks at me confused. Andrea proceeds to say with an attitude you know maybe I should get someone else to help you since I'm of no help I say excuse me she said yeah you don't know how to communicate. I said You asked me the same question 3 different times and told me 3 different ways you needed to verify if they're on clearance to which you've yet to do, but yet you're asking me so what are we doing here being rude and saying I can't communicate when I explained and answered you 3 different ways I've not been rude to you at all you seem very miserable and incompetent so yes go get someone else to help me and while you're at it please get your manager as well. She says to me ohhhhhhhh you want a manager I said don't speak to me we're DONE here she proceeds to say I am married with children and happy unlike you among other things ( Oooooookay and so am I) I turn around and ask the African American further down to please call her manager she said she did and Andrea tells the girl you don't need to get involved I can and will call a manager. She's still running her mouth I said this is how you talk to and treat your customers you're so unprofessional she finally walks off the register goes to head to the back I tell my daughter take herself and my son to the car before I really have to get nasty with this woman Andrea did not go to the back instead she overheard me and approached me and my two children again (ALL ON CAMERA) and said you're very abusive at that point as loud as I can be I yelled at her a bunch of times yelling OVER HER GOODBYE GO GET YOUR MANAGER Goodbye she STILL stood there insulting and pleading why she was correct and that she "tried to help me" I told her no you didn't I explained to you the simple issue you asked me 3 different ways the same question I respectfully answered you 3 different ways nicely you told me 3 different times you had to verify if they were on sale you never did, but you proceeded to ask me so what are we doing here?? We were WAITING FOR YOU TO VERIFY if they were or weren't on clearance now go get your manager and stop speaking to me going back and forth you're incompetent she STILL kept going when a manager was coming up she ran to the manager trying to plead her case that the manager even had to tell her enough go to the back! I explained to the manager David and the white lady who was ringing me up I've worked for home goods chain and Marshalls I know how to deal with the public I have been cursed at remained calm and apologetic I'd never speak to a customer and carry on the way she did and to approach us! We will never step foot in this store again so long as she is working there very terrible! See pic of her below. While the store manager gave a little $25.00 gift card that doesn't compensate for the humiliation I experienced along with me getting out of character not to mention when the store manager had me come pick up the gift card Andrea was ON THE REGISTER. The store manager stated to me we can't just fire we have to investigate. Are you serious? You have store cameras, and the fact that you can clearly see her walk from around the register and approach me and my two children that is automatic termination. Very disgusting and disappointing all she got was a smack on the wrist and basically an okay to treat the next customer like that! we will NEVER EVER step foot in this location again! I'm still trying to seek a district manager and I'm trying to leave this review as well on Google, but Google has seem to be not working for the last two weeks since it happened

Johnny Y.

This place is great to come on the weekdays when it isn't so crazy compared during the weekends. If you're planning to redecorate a room or just wanting to spruce up your inner interior designer dreams. This place would be the spot. It's a sea of items where you kind of have to treasure hunt and find the gems for your home. It's definitely an affordable place where it doesn't cost an arm and a leg. It's not as organized as the one at college point. But, it's still fun to rummage through things and finding what you need. I would recommend this place more so for smaller items, dinning accessories, bedding, bathroom needs, or just single chairs. For bigger items I would head to Home Sense.

Outside building
Carmel M.

I came back here to buy an item that I saw from my previous visit: alas it's gone! The moral of the story: when you find something you like, buy it right away and then decide later if you want to keep it. The place is great browsing for home stuff. However, everything is random. The quality of items are moderately better than getting stuff at a dollar store. But can be a little more pricey than at a Walmart or Target. Inspect items thoroughly to make sure you are paying for what you see. It can be annoying to come home and see broken items that you didn't see while at the store. Lines can be annoyingly long, so don't come when you are in a rush.

Storefront
Laura C.

HomeGoods is great for several things: throw pillows, unique furniture, holiday decorations, and kitchen and bathroom trinkets. When it comes to other things (such as window curtains) they don't carry a varied selection. It's nice having a HomeGoods so close now! They're designs are very fun and modern. I bought a really adorable blue chevron patterned hamper after mine was following apart. It was exactly what I was looking for. Their pillow section was also really tempting for me. We will save that for another trip though... My sister has bought quite a few items from here for our house. She bought a lovely sand-colored and turquoise Italian-made vase for $20 bucks. It really helps tie in our kitchen. The layout isn't strange, per say, but the columns are in really bad spots. You'll see what I mean when you try to pass by an aisle and get stuck or can't pass through. It's a tiny bit annoying but really not a huge deal.

Wine drawer
Tiffany M.

Wow, I was greatly impressed with the selection they had at this HomeGoods location. It's like your Marshall's back section x 100. So many cute and affordable kitchenware. The furniture selection was great too. I did not expect to find so many cute drawers, couches, and vanities available. Prepare an empty trunk if you are planning on making a stop at this location!

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Review Highlights - Home Goods

It's located in the new Gallery shopping area right off of Old Country Road.

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Home Sense

Home Sense

3.8(9 reviews)
0.5 mi

I absolutely love this store. They have beautiful furniture. In comparison to homegoods, this is…read morehas way more indoor and outdoor furniture and big lighting fixtures and rugs. This is really the store to go to for main furnishings, not just decorative. But they do have incredible holiday/seasonal decorations. If you certainly do the heavy lifting and bring the large items home yourself but they also contract out to a third party that you can arrange for pick up and delivery too. This store has beautiful mirrors and wall art too. It's easier to find multiple pieces of things here, unlike homegoods where you'll find only one. So things like matching chairs, wall art, mirrors, lamps that you need multiples of, this is where to go.

Home Sense is a new player in the field of home decor, organization, and such. Boasting the…read morehomewares that make places like TJ Maxx and Marshall's so addicting (but not the clothes), this location is big, bright, and packed to the max with things you didn't know you need. It took over ye old Toys R Us location in Carle Place so you know the ceilings are high. For such a big place, the aisles could have been wider, especially considering they opened during the pandemic where we all need s p a c e. However, they have a lot of great things and if the checkout line wasn't long (everyone is so excited about this new place so they were all here), I probably would have chucked a few things in the basket to check out. Granted I just made an expensive laptop purchase so I'm grateful I didn't check out things here to give my wallet a little breather. It's definitely one of the go-to places I will check when needing homewares.

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Home Sense
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Elements Lighting + Decor - Amazing items here.

Elements Lighting + Decor

3.6(56 reviews)
0.7 mi
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What a beautiful large store with ample parking. The customer service is excellent. My daughter was…read morevery active in their store and one of the associates offered her a snack and tried to color with her, was so incredibly helpful. Laura helped us to finally pick out a light for our vanity. It has been a long and difficult process and we are really excited for it to come, hopefully in the next week or two. Will update once I have it. Wanted to share the lighting! Looks amazing

Probably the most knowledgeable salespersons, best customer service, and honest information shared…read more I came here to get some fixtures for home, and Alan was more than helpful. They also have a huge storage area in the basement so you can reserve your fixtures months in advance before pickup. We made a 1/2 down payment so the price would remain the same or better when we went to pick it up. They will only charge you the current price if you don't make a down payment. So if it goes up, you're at a loss. They have a display area for the bulbs too, so you can see the level of brightness and whiteness/yellowness you're looking for. Their bulbs are all LED's now. They have a wide variety of fixtures and a wide variety of price ranges so it's easy for someone on a budget to find something suitable too. We got lucky and picked out four fixtures (two ceiling fans and two chandeliers) and bulbs prior to prices increasing the following month. When we went back to pick up the fixtures a few months later we saved several hundred dollars by having put 1/2 down. We could not be happier with how everything turned out! Happy shops!

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Elements Lighting + Decor
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Floor & Decor - Measurement of floor board showing the board is not flat and will not lay flat on a floor once installed

Floor & Decor

2.3(19 reviews)
0.8 mi

A new business addition in the neighborhood. I remember that it used to be a clothing store…read more The humongous floor layout fitted the supplies of the business. With all the floor samples and displays bring me to a good vibes of renovating all sections of my house. Service is top notch - hoping quality of the materials are in same level too. Can't comment much about pricing as I am with my contractor and materials are part of the package. I was here to pick the style I want him to use. So far, I enjoyed the place.

purchased tiles from Floor & Decor for my bathroom, and they were defective--a hidden manufacturing…read moreflaw that wasn't visible before installation. The glaze ended prematurely on the edges, exposing the red bisque, making the tiles unfit for use. Despite showing photos and documentation, customer service only offered $800 for the tiles, completely ignoring the thousands of dollars in labor, demolition, and reconstruction costs to fix the problem. They admitted the defect existed but refused to cover the real costs, leaving my family to absorb the financial burden. This is unacceptable. Quality control is poor, and their corporate and customer service teams failed to provide any meaningful resolution. I cannot recommend Floor & Decor to anyone who expects reliable products or professional support. Ironic that you have to use the court system to get your money back.

Photos
Floor & Decor - Cupping/crowning of floor board. Will never lay flat.

Cupping/crowning of floor board. Will never lay flat.

Floor & Decor - Store exterior

Store exterior

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Crowning/cupping of entire floor board

Home Goods - homedecor - Updated May 2026

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