Peter Andrews wasted 6 months of my life, tons of time and energy, and never took responsibility for 6 months worth of mistakes that they made. I picked out a desk (it was a supposed to be a sweet housewarming gift to me from my grandmother) in April 2011. It is now nearly October 2011, and I still do not have the desk in my possession. It was paid in full and ordered for me, so I suppose Peter Andrews is the type of store that just does not care at all about their customer service once the deal is sealed and they have their money.
Here's the sordid story: They inverted the numbers on the original invoice when they placed a special order for me. When I came to pick up the desk, I checked the numbers on the box against my invoice. They matched. A man helped me load the box into my car, and a piece of paper was shoved at me and I was told to sign it quickly--this AFTER the box was already in my car. When I got home, I opened the box and realized they had ordered the wrong desk. I called immediately and was told that they had the correct desk in the store and that I would have to come BACK to pick it up. I requested that they give me a free delivery for my trouble, and the woman I spoke to, the store manager Nina, told me this would not be possible. I asked her to please see what she could do, and she told me she would call me back on Monday (it was a Saturday). I never got a call back from her for two weeks and finally called the store back myself. I was informed at that point that they had placed a new order for the correct desk. I was so confused and a little bit shocked, as no one informed me of this and I had previously been told that the desk was IN THE STORE!! They told me they would call me when it came in. I never heard from them for over a month, and called today (9/24/11), to check in about when the desk would be there. I was informed that it had arrived!! No one called me and told me this!! I asked again about the free delivery, and was met with more resistance. For a store that pretends to care about customer satisfaction, it is incomprehensible to me that they refuse to take responsibility for their numerous mistakes and failure to follow up. I live in Manhattan and don't even have a car, so it is quite difficult for me to get to the store to pick things up and they have even asked me to bring the original desk that was THE WRONG DESK back to them. They can not even take responsibility for picking up the desk themselves that they incorrectly ordered. I have been continuously appalled throughout this process, but when I called today and found out that no one had even let me know the correct desk came in to the store, I felt as though I finally had to share my experiences with others. Peter Andrews is awful to deal with and the saddest part is that my grandmother hasn't even had the joy of being able to see the desk set up and looking great in my apartment. This was something wonderful she wanted to do for me, and the store has made what should be a great experience a horrible nightmare. Please tell everyone you know that Peter Andrews does not care at all about their customers!!! read more