very unprofessional & caused me much inconvience this holiday. my staff and i purchased an engraved mug and a money clip for the doctors we work for as a holidy gift. went to the store to go pick up the items because i received an email stating they were ready. went to the store, the doors were locked with a note in permanent marker stating "be back in 5 minutes." the sales clerk returned back from her "smoking" break, she did greet me but the next issue was when we got to the counter after she found my items. she takes the mug out of the bag, not in any box or anything, shows it to me. the mug had scratches all over it where the name was engraved. i was in complete shock that they would even think it was acceptable to give a mug like that to a paying customer. i'm sure they saw the scratches on it before it was placed in the bag. next i looked at the money clip to make sure nothing was wrong with it, but of course the symbol was engraved upside down. i was just aggravated at this point. not only an issue with one item but both? the sales clerk seemed to be in as much shock as i was and stated she can redue the mug but unfortunately they had none left in stock. she stated she was going to fax over a new order to corporate & state i need it no later than the following week. of course that following week i never received anything as promised. mind you, we needed these gifts for our christmas party that week. i called corporate up, first phone call i was on hold for about 20 mins & i got disconnected after explaining all the issues and rerouted to another associate. i had to re-explain the whole thing over again. she told me she would ship another one to me but i wouldn't receive it till later that week, she never offered to overnight it or anything. not even a discount for the inconvenience. i had to ask her for the discount. she told me she would give a 20% discount and would receive it in about 3-5 days. so then i received the two items, days later. the mug still was not in a box, scratched again in a manilla envelope. even more annoyed, i called the store to explain the new issue, they stated they would overnight a new one. guess what?! never received a mug even 3 days later and no refund was ever issued. today i called corporate again to complain & let them know we will never do business with them again! read more