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    Fortunoff Backyard Store

    1.6 (41 reviews)
    Closed 10:00 am - 7:00 pm

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    Relaxing in our new furniture that was set up by great delivery people.
    Erica B.

    I'd like to update my review because i feel it's fair to do so. There were some issues with shipment of my products because some did not make it from overseas. I went into the store and the manager who i felt wasn't helpful during my initial encounter in the store actually went above and beyond to help me get my products as soon as possible so i could have them for my party. I changed my review from 3 to 4 stars because of my previous and great experience from barbara and now my great experience from Artie, which helped me get my furniture in time. Also, the delivery service that assembled and delivered the furniture was fantastic. My only suggestion is that employees should be a little more proactive in regards to seeing if customers need assistance in the store, but now i can say that i would come back here again based on my overall experience

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    10 years ago

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    18 days ago

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    1 year ago

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    2 years ago

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    3 years ago

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    7 years ago

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    Amanda C.

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    2 years ago

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    3 years ago

    Way overpriced cantilever umbrellas!! We found similar umbrellas cheaper at several other locations.

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    6 years ago

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    9 years ago

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    5 years ago

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    4 years ago

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    5 years ago

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    Amanda C.

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    5 years ago

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    7 years ago

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    5 years ago

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    Amanda C.

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    5 years ago

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    Amanda C.

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    6 years ago

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    8 years ago

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    5 years ago

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    Amanda C.

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    4 years ago

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    9 years ago

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    7 years ago

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    6 years ago

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    8 years ago

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    9 years ago

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    9 years ago

    It's fortuneoff so you'll go here if you need back yard furniture.

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    9 years ago

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    10 years ago

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    5 years ago

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    8 years ago

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    9 years ago

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    Rohin S.

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    12 years ago

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    9 years ago

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    7 years ago

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    9 years ago

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    11 years ago

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    11 years ago

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    10 years ago

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    Page 1 of 2

    Ask the Community - Fortunoff Backyard Store

    Review Highlights - Fortunoff Backyard Store

    There were some issues with shipment of my products because some did not make it from overseas.

    Mentioned in 2 reviews

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    Home Sense

    Home Sense

    (9 reviews)

    I absolutely love this store. They have beautiful furniture. In comparison to homegoods, this is…read morehas way more indoor and outdoor furniture and big lighting fixtures and rugs. This is really the store to go to for main furnishings, not just decorative. But they do have incredible holiday/seasonal decorations. If you certainly do the heavy lifting and bring the large items home yourself but they also contract out to a third party that you can arrange for pick up and delivery too. This store has beautiful mirrors and wall art too. It's easier to find multiple pieces of things here, unlike homegoods where you'll find only one. So things like matching chairs, wall art, mirrors, lamps that you need multiples of, this is where to go.

    Home Sense is a new player in the field of home decor, organization, and such. Boasting the…read morehomewares that make places like TJ Maxx and Marshall's so addicting (but not the clothes), this location is big, bright, and packed to the max with things you didn't know you need. It took over ye old Toys R Us location in Carle Place so you know the ceilings are high. For such a big place, the aisles could have been wider, especially considering they opened during the pandemic where we all need s p a c e. However, they have a lot of great things and if the checkout line wasn't long (everyone is so excited about this new place so they were all here), I probably would have chucked a few things in the basket to check out. Granted I just made an expensive laptop purchase so I'm grateful I didn't check out things here to give my wallet a little breather. It's definitely one of the go-to places I will check when needing homewares.

    Raymour & Flanigan Furniture and Mattress Store - Garden City show room

    Raymour & Flanigan Furniture and Mattress Store

    (124 reviews)

    $$

    Long overdue on writing this review. In November I needed a new mattress and fortunately I had…read moreFrank Land as my salesperson. He was so knowledgeable and helpful and made the shopping experience so easy. In January I went back for living room furniture and worked with Frank again and nothing but good things to say about him. So helpful and always available for questions or concerns.

    This will probably be the shortest review I've ever done. I went into the store after seeing the…read moreStarlight sofa online. I wanted to take measurements to see if it'll fit in the house and order it As soon as I walked in, there was a male worker walking towards the door to leave. As I was asking where entertainment sofas are, he interrupted to say someone over there will help you. I repeated my question because I didn't get the whole sentence out and he said they are around the whole store. He didn't offer assistance although he turned around and did not leave the store. He started barking at other workers asking where people were and saying they were customers in the store. I walked around the store probably about 15 minutes. I stopped at the starlight couch for a good 5 to 7 minutes. No one ever approached, greeted or asked to assist. One worker was about 20 ft from me leaning on the wall. About 50 ft from that was three workers standing and just looking around. As I walked I probably saw about 8 workers in that store. Couch was poor quality anyhow I walked out. Don't want my money .........

    Macy's Furniture Gallery

    Macy's Furniture Gallery

    (69 reviews)

    $$

    We ordered a storage bed from Macy's, but the sales rep entered the wrong version from the start…read morewithout us knowing and never brought it up. We were the ones who eventually caught the store's mistake when reviewing the receipt, and when we did, the rep treated it very casually. Instead of taking real accountability, we were told there was only a '50/50 chance' of fixing it and that we might need to deal with a duplicate charge, essentially holding two charges at once, until the right bed was ready. A duplicate charge for a mistake that was not ours is not a solution. It is unfair and unacceptable, and now we'll have to wait at least an additional month for the correct bed to be delivered. This was not our mistake, yet the options presented still left us facing extra charges and unnecessary stress while this Macy's location avoided taking responsibility for its negligence. The way this store handled the situation showed careless customer service. They brushed off their own mistake instead of taking it seriously or being proactive, which forced us to escalate to another employee. We trusted Macy's because of its name, but this experience proved that reputation means nothing without real customer care. I wish I had looked at the Yelp reviews beforehand because it is clear my experience is not the only one like this. If you expect accountability or reliable customer service, look to another nearby furniture store in the area. Responsibility is simply not a part of how this Macy's location operates.

    Terrible ordered a couch with chaise, two months later they delievered a couch no chaise. Macys…read moreapologized claimed they ordered another chaise that would arrive in 4-6 weeks when I followed up 4 weeks later was then informed the chaise would arrive in 3 months. Had enough and returned the couch.

    Bassett Furniture

    Bassett Furniture

    (16 reviews)

    Zero stars if I could…read more We've had our leather sofa for 3 years and it started to show marks almost immediately. The sales person, Lucy, convinced us the leather material we were getting was durable and would stand up to the test of time. We also were sold on the guardsman plan who considers all the damage on every cushion regular wear and tear. If the leather gets even slightly wet it leaves a mark. Really not a smart choice for families. And feel like we were lied to. This couch is embarrassing and I'll never recommend Basset to anyone.

    I would never recommend or make another purchase from this company…read more The furniture that we saw in the store has very little variations or blemishes. The furniture that we received was horrendous. The dining table that we received has over three hundred worm holes in clusters of three. That is all you see when you look at the table. Bassett refused to take it back and replace it. They told me that it was "customer perception." All of my friends and family cannot believe that a company would send this to a customer. After talking with them numerous times, the best that Bassett would do is sell me another one at what they said was cost. I agreed to this because I could not look at the brand new table that they sent me. I paid and additional $980 on top of the original $4,000. They also had the audacity to tell me that I was taking a chance that the new top could be worse than the original. How is that possible? Luckily the new top was better. The manager at this store is extremely rude and will not help you. Be aware that what you see in the store will not be what you get. I could go on about how terrible this company and their service is, but this is already too long. I do not want a response from Basset like I see with all of the other bad reviews. Unless they are giving me my money back, don't bother with their nonsense response that means nothing.

    Fortunoff Backyard Store - furniture - Updated May 2026

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