We were in town for a convention this week. Friends of ours were raving about how good Holston's Kitchen is, that they really enjoyed it, so we decided to try it for ourselves. Sadly we did not have the same experience they did. We arrived at 4pm on a Wednesday & were seated almost immediately. The ambiance was nice, looked classy enough. The restaurant was not crowded in any sense & there were seemingly a lot of employees working at that time. We sat for 8 minutes before our server even acknowledged that we were there, while 2 hosts at check in carried on personal conversations & other servers passed us by. We ordered our drinks & asked if we could go ahead & order. Our server seemed annoyed with that but I ordered a sirloin steak with baked potato & my wife got the Chicken Marsala.
Thirteen minutes later, our server brought out the salads. They were fine, typical restaurant salad, no issues. A short while later, our food arrived. My steak was done fairly close to my requested level of doneness. It was ok, reminiscent of Logan's or Longhorn. The chimichurri butter was ok. The baked potato was fine, typical restaurant style baked potato. My wife's dish however was abysmal. Her Chicken Marsala, according to the menu, was "sautéed chicken cutlets, wild mushrooms,marsala sauce." The chicken cutlets were odd, it's almost like they took chicken breast, ran it through a commercial meat tenderizer & didn't trim it because there was fat & connective tissue all throughout. The mushrooms were more like canned or jarred Green Giant mushrooms, kind of mushy. The sauce was an absolute fail. It literally tasted like Heinz brown gravy with a heavy dose of cooking sherry mixed in to try to pass off as Marsala sauce. It was a dark brown, it was really thick like a gravy & just wasn't much good at all. I tasted it to affirm my wife's opinion on the dish. She ate a few of the mushrooms & some of the non-fatty chicken but left most of it behind. We eat Chicken Marsala fairly frequently & know how it's supposed to taste, this was not it. Back in the car, she ate some protein bars we had packed with us on our trip since her dinner was completely unsatisfactory.
We had extremely high hopes for Holston's Kitchen but now we know to avoid it when we return in December. We can forgive bad service if the food is good. We can forgive average food if the service is good. When both are awful, it's a write off. We were passed over several times, customers who were seated after us were greeted before us & received their orders before us as well. Our server checked on us once during the meal & then just brought the check the second time. We were never offered any type of bread or rolls or anything, not sure if they are offered or not, but it wouldn't have mattered anyway because we didn't feel like we should have even been there in the first place. Definitely a no-go for us from now on. read more