we were 10 mins late for an appointment. they did not give us a hair cut. I am disappointed how…read morethey treated us for being late and not providing great customer service. I will not choose this company again.

Amazing place! Just bathed my dog there today and it's honestly the best. I like that they have a…read moretub and floor option, the hot water is working especially on today when the temps are below freezing, and the dryer was very nice and actually did warm up a bit which really helped with the drying process. Best thing was the tubs are a nice height. The normal steel tubs at other places always hurt my back but this was nice and my dog didn't get nervous at all cause she wasn't enclosed in a steel metal tub. We will definitely be back again.

I use the online order for instore pickup. Makes it easy to run errands and know that I can walk in…read moreand pick up the order quickly.

Let me start by saying if I could give a less than 1 star rating I would. Not only will I never be…read morepatronizing Petco Collierville, I will never be patronizing ANY Petco location in 48 contiguous states. On two different occasions within the last 2 months, my family has had to take my dog to receive emergency care at the vet after being groomed at this location; both times being a viral infection. The first time we thought it was a one off situation as we had been getting him groomed at this location since we got him 2 years ago. The second time it happened created a trend and our concern was that there was something happening behind the scenes. Of course when you're not there it's really hard to tell. We reached out to the store directly and cooperate about the matter. Our ask was simply to cover the doctor bills since what happened was a result of getting groomed at the location. PETCO was helpful to a degree although the attitude my parents received from the store manager was less than stellar. The district manager for this store at first was helpful. Against better judgement we even decided to set another appointment for grooming which was supposed to be tomorrow 08/14. On yesterday PETCO decided to reimburse us for 1 of the doctor bills which we thought was going to be no strings attached. We were sadly mistaken. This morning we received a call, NOT FROM THE STORE MANAGER NOR THE DISTRICT MANAGER (Whom we just spoke to on yesterday and never mentioned any of what will follow) but from the groomer to let us know not only would our dog no longer be welcomed to be groomed by PETCO but that he was no longer welcomed to be groomed by her. After speaking with the district manager, my parents were told that they were doing "What's in the best interest of the company". They were also made to feel as if they had been dishonest about the situation given that they only received a copy of 1 of the doctors bills when we stated there were 2 instances. Something that could have easily been rectified had they reached out to us to let us know they never received the other copy. The district manager also had a VERY NASTY disposition with them during today's interaction. To say I am livid is an understatement. This level of disrespect is unacceptable. Where my parents are being a class act about the situation, I am not. Not only will I not patronize this store, I fully intend to de-influence ANY AND EVERY body I come in contact with to not do patronize this store. I have friends who are content creators with very large followings who I will also be reaching out to as well to use their platform. As much as we have patronized this business over the last 10-15 years (as we had another dog before this one) it is disheartening to be treated such a way. But PETCO will never get another dime from me. AND if I can help it I will make it my mission to make sure they don't get another dime from anyone else I know...or don't know for that matter.

after my groomer of several years moved to Olive branch Mississippi. I was left to search for a…read morelocal groomer preferably in the Collierville area where I live.. I made several calls to groomers that were booked out for three months. Not realizing that my office was only a few buildings away from PetSmart where I had shopped, had a groomer. After seeing the advertisement, I had an appointment the very next morning at 8 AM. Brayden did a beautiful job on my Goldendoodle, who was a good many weeks overdue for grooming. Many thanks to Brayden and the Pet Smart establishment.

Melissa in Collierville is not pet friendly when you don't leave a tip. The service is already…read moreoverpriced.

i have bought two dogs here over the course of twenty years and both dogs were perfect. One lived…read moreuntil 14 and the other is still us at 11. great dogs, trainable and well behaved. contrary to some reviews on here stating they are the face of a puppy mill, they are wrong and have no idea what they are talking about. this is a quality place to buy a pet.

This place should be shut down. Me and my boyfriend stopped by to look and the young girl that was…read morethere was just tossing the dogs into the glass pin and they all looked yellow from having pee all over them. She gave us a look from h*ll too when i made a comment about her attitude towards the dogs. We picked up one dog and now we reak of pee and who knows what else. I've heard from several friends who have gotten dogs there that they rarely have the papers for the dogs and they will cost you a fortune. They come out with illnesses because they aren't fully taken care of. I understand there are a lot of dogs to take care of but don't own a business in that area and NOT take care of the dogs. These people are just looking for a paycheck. Makes my heartbreak these animals are going through this. This place deserves 0 stars.

I've never been here, so my one star is pretty irrelevant...but I just wanted to second Rachel's…read morePetfinder suggestion. There are PLENTY of rescue groups in the area, and many of them are breed specific, and many have puppies. My personal favorite is the Humane Society (see my review), but I also think Good Dog Rescue is great too--they mainly have small dogs, and I believe they are ALL fostered in real homes, which means they probably have some degree of training, which can be super helpful. Also, most dogs from rescue organizations cost under $100 and that usually includes them being spayed/neutered, up to date on shots, microchipped, etc., all of which would cost you WAY more than that if you did it at the vet. Let me also suggest the Memphis Animal Shelter if you want to be a real, honest-to-God hero and karma superstar. It's a situation most dog-lovers can't face, myself included, but those dogs certainly need it more than anyone else does.

"This place is great. We left our golden retriever for 10 days. Baxter was well feed, and the…read moregrooming they gave him was the best he has ever looked. My wife usually complains about his hyperactiveness. She picked him up and he was so mild mannered. Very reasonable rates.

Great location, friendly & knowledgeable staff. I love they have the option of the self wash & the…read moregroomer. Best of both worlds! There are two young ladies who have always gone above and beyond in their customer service for whatever we needed. MC is one and Lori is the other. Great assets for your company. You should be proud, your training & company moral must be strong. Same day delivery is so convenient. Excellent product selection & prices. They even price match. Silly to say, but my furry friends and I feel like we've gone pun a field trip & not only gotten great things, but a wonderful experience as well. Love shopping local & supporting our Germantown & Memphis communities~ We even love the shopping bags. Top notch! Why go anywhere else?

There are reasons why this is my go-to company for my pets' needs. The employees here are friendly…read moreand engaged. They seem to really like their customers, and exhibit a can do attitude toward honoring any reasonable request. I like that the stores in the Memphis metro area still have that small town vibe to them. I also like the fact that they don't sell live animals.

This is my backup pet food store, as I don't think that they ought to be in the cruel business of…read moreattempting to sell live pets. Also, there are other reasons why this corporate store displeases me: 1) This store is wasting precious ground water by allowing the toilet in the men's restroom to continually leak. I've previously reported this issue, and the problem persists. 2) Employees need to more often empty the trash can located at the front entrance. It's not sanitary to have garbage overflowing out of the receptacle. I informed an employee, and no action was taken to correct the issue. 3) If a manufacturer's coupon is attached to a product's packaging and for sale in the store, that coupon should still be honored whether or not it has expired. I've consistently found Hollywood Feed to be much more responsive to their customers, so they remain my primary source for my pets' supplies. So, two-and-a-half stars, rounded down to two stars for failing to show signs of improvement over the past year or so.

I took my dog here for the 1st time for grooming, we had Ms.Kyra W. She was absolutely great!…read moreShowed her a TikTok video of how I wanted him to look & she delivered. Definitely will be re-booking with her.