The groomers at this location are extremely friendly and have great customer service. I was in search of a new groomer and these groomers listened! They took in every request for my dogs grooming she came out looking how I wanted. I would trust them to groom my pup, again! read more

PetSmart - Groomed pup from Petsmart (Poplar). Clearly, she was happy! - Pet Stores Near Me - Memphis, Tennessee

They have only one cat groomer. I respect their staff who start work @ 7am. But this particular groomer showed a lack of respect for the client in that she was 20 minutes late for an appointment booked a week in advance. Furthermore, she reluctant to groom a long-haired cat that had some mats on her belly, around her legs and rear. So was she inexperienced? or just lazy? Not sure... read more

I dropped by Wolfchase PS today, my 3rd time in that store. I found what I needed on the PS site, it said the store had 2 remaining so to save the shipping time I thought I'd take a chance. There were none in the locked cabinet. Blood getting warm. I waited 30min for help, none. They knew I was there because I was staring at them. Blood slow boil. Thank goodness I didn't buy anything, it was taking other customers 20min to get through checkout. I'm sure this store's making $$$ and doing fine but I'm not sure why. We go to PS as a labor of love for our pets and this shopping experience should feel that way. It does not, not at the Wolfchase PS anyway. Blood active boil. 3 times now I've walked out of there disgusted. Enough is enough, never again. I agree with Sherice... just lock the doors. Doug read more

Boarded the pup here for a few days for a last min vacay. He seemed happy on pickup and for first timers they give you a free day.

Wow! I should have read the reviews before even considering taking my dog here. But I am not surprised reading them as I had also had a bad experience like many others. I booked my dog's grooming appointment 3 weeks ago and completed the pre-check in form. I answered honestly that my dog was being treated for heartworms. I show up to my appointment only to be told she can't be groomed by them until she is done with treatment and tested again. I was furious by the lack of communication since I did the check in paperwork DAYS AGO. Someone could've called and I would've understood. But no, they wasted my time and lost a customer. The silver lining is that the dogs who were currently being groomed looked choppy and like they were put through a blender so the only good part is that I saved my poor dog from looking like a first grader cut her. Save your time and money and go somewhere else. read more

I love him I've been wanting a chameleon for so long I hope he grows strong but I love him I totally recommend read more

PetSmart - Rango my chameleon - Pet Stores Near Me - Memphis, Tennessee

Took my 15 year old, 6# Bischon in today for express grooming. Blake was amazing with her and she looks better than she has with the mobile service was using. Her legs were a little matted and he said he would try not to shave her. He worked wonders, took the extra time and was able to trim not shave her. Most groomers would have shaved her in order to keep moving but not Blake. Blake even had one of the techs call me to let me know it would take longer than he thought and give me an update. We will go back to have Blake work with her again! Thank you again for your patience, customer service and taking the time to take care of my sweet dog. read more

I've been coming to this location for many times and I've never had a problem. On June 23, I had an appointment to get my dog groomed for her 1st birthday and a booked her and appointment brush and bath. Upon my arrival the groomer Bellaire B. did an assessment of my puppy. Then she tells me that my dog is aggressive and she would not be able to service her. Bellaire B you are a groomer not a certified . Therefore, you can't advise on the health of animals. PetSmart has lost a valuable customer. read more

This store seems to get high marks for the actual store but the grooming not so much. Now I know why. Took my 6 1/2 pound dog for grooming and they sliced him open. He had to be taken in for surgery at a cost of over a thousand dollars. He was 11 at the time with not one incident like this ever with grooming. They offered me a free grooming afterwards but I was hesitant with all he went through. They promised me the manager would do it. When I arrived Blake the mgr came out and talked with me. Then when the process was over he brought my dog out asked if he had done a good job. In other words represented himself as the one who did the grooming . The grooming was ok but at least he made it out without being injured. That's what I cared about. I called today to schedule grooming again. Got the general number and asked to be placed with the last person that groomed him. They told me it was a female. So Lo and behold I found out Blake had not only lied to me but created a whole facade to make his lie believable. He didn't even groom Harry which upset me because I was so worried they would hurt my dog again and only agreed to have the mgr do the grooming. I contacted the GM to report this and his response was well you were with a good groomer who has a good record. I asked what that meant and he said less incidents. I said so you mean less dogs hurt? The answer was yes. I said so you have groomers that have had a lot of incidents the answer was unbelievably yes. All I can say is Wow, what kind of place is this. read more

My Maltese was in major need of a grooming and David H did an incredible job!!! And the other groomers were welcoming, very friendly, and professional. Louis has never looked better! read more

PetSmart - Pet Stores Near Me - Memphis, Tennessee

Store neat and clean, lighting excellent, items easy to find. Customer service not so friendly at all. read more

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Really big store. Very easy to navigate. I found everything I needed. Met a lot of cool little buddies, as they got groomed and spoiled by their owners. Almost makes me want a little traveling companion. Wish they had tougher toys for dogs. My brother dog destroys ever toy I get her, but she loves it so I'm happy. read more

PetSmart - Pet Stores Near Me - Memphis, Tennessee

Hubby and I have been coming here often for fish lately. They have a large selection and very very good prices. We also love the deals they often run in which fish are only a buck or so. In fact, whenever they do this we make sure to get a good number of fish. We have actually learned a lot about fish by talking to people here. Now, hubby has a thriving fish tank. Now to start breeding!! read more

PetSmart - Pet Stores Near Me - Memphis, Tennessee

I bought a fish tank and the filter included wasn't working, so I brought the filter back for an exchange. They were very helpful and helped me find a new one at no extra charge even though it was nicer than the one that came with the tank. I've had a good experience every time I went there :) read more

Awfu! AWFUL experience! Kelsey groomer was incredibly rude and condescending as well as another tatted up female with a nose ring. They were being incredibly rough with another dog! I will never NEVER go here. Save yourself the trouble! read more

Rude employees.... I drove all the way from cold water Mississippi and couldn't get any service cause they was doing inventory... I drove a hour and a half to get here and no service at 10:45 am ... just close down! read more

Out today just shopping for Mr. Parker... I wonder how he would feel about a sweater??? probably not for him : / but I got to help with puppy training!! Although one momma was totally at her whits end with her little Marley. .. she almost donated Marley to me : / yikes!! Anyway, the staff is always super nice!! And I love that the fur babies are always welcome!! read more

My dog is my kid. This PetSmart treated him as such. I told the groomer exactly what I wanted, and she delivered. My pup looks and smells great. This PetSmart gets four paws up. read more

Hazel had her 4th bath and grooming today. I have been very satisfied with the work of Kelsey, Dominic, Amelia, and Brittney over the last year. Feel comfortable leaving my girl with the staff, they follow my instructions, place seems well run, and I like the store, too. read more

Today June 27,2020 I set up a grooming appointment for my dog for 10:00 am at the Popular location. My dog has been a couple times and i like their work. He's in and out. We came 10 mins early to our appointment. 3 hours late i haven't received a phone call that my dog was ready. Concerned i came in and asked if Charlie was ready or finishing up. His groomer tells me that it will be another 45 mins to a hour she wanted to finish her more difficult clients than my dog. She was still grooming a dog that came 3 dogs after mine. I do not live in the area and had been already sitting in my car for the last hour. A behavior of one dog does not give the courtesy of putting them before mines. We gave you the courtesy of coming 10 mins early and you gave us the courtesy of putting dogs before mine. Long story short i took my dog and we'll just try another day. Or find another location read more

This new PetSmart is great. They're conveniently located in the new shopping center with Best Buy and Target as anchors which plays into their demographic: upper middle class pet lovers. They're not the cheapest but offer a nice selection of holistic dog foods. I prefer Blue Buffalo food and they have plenty! My little black lab/basset hound mix loves coming here. They also can do grooming services and nail trimmings while you shop so bring the pup along! read more

I'm not usually a fan of Big Box stores and national chains, but I'll make an exception for this particular store location. Foremost, Shannan is a superb manager. Always makes herself available to customers, on the store floor to assist and service with a smile. The rest of the staff is equally committed to great service. It's always a pleasure to shop here. read more

I love this store! The customer service here is excellent and the grooming staff are very knowledgeable and great at what they do! I definitely recommend coming here for all of your pets needs! read more

Of all the big box stores in Memphis/Southaven, this is the best for fish. The tanks are kept clean for the most part and the staff try to at least keep things nice for the aquatic critters. The staff, while not experts, are moderately knowledgeable and can help with most simple fishy issues. I'll probably buy from here again but I'm always nervous with the big box stores. Still, you're reasonably safe with this one, at least at the time of this writing. read more

This petsmart is by far the best!!! The staff were friendly and knowledgeable. They have a wide variety of items. Brad the manager went above and beyond to help us with a recent purchase. The other location is closer to my house but I definitely don't mind going a little further to get to this petsmart. read more

I like it here. The people are friendly and the cost is reasonable. Overtime I come in they have what I need. This last time it was a bunch of stuff for our 'Guido' in order to make his traveling with us this summer much more comfortable. read more

I stopped in and chatted with the groomers, as this is my first dog that I have owned that will require regular grooming. I have a 9 week old Standard Poodle named Duke and while speaking with the groomers, found out one of them had a standard poodle as well. So we scheduled an appointment with Tara. She made me feel completely at ease leaving my pup with her, and he sure seemed to like her. We went back later that night to purchase a few other items, and Duke seemed very happy to return. We will be scheduling regular appoints with Tara. read more