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Groomingdale's

3.4 (18 reviews)
Open 8:00 am - 6:00 pm

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WARNING: Pictures included are graphic. This fresh hell is a concentration camp for dogs. I dropped my dogs off at 10 am on a weds. I prefaced the visit with needing them to be done before 5 because when I asked the lady how long she said she didn't know, so I said yeah okay can you at least have them ready by 5 then? She wrote it down and said they should be done around then. I said okay and left the safety and care of my precious babies to this awful business. I heard nothing from them for 4 hours so I called. They said they would not be ready and they didn't know when. I called again at 5:30, they said they'd be done by 6. I said okay and my bf and I were there by 6. They only had one dog done, ans she was in a return kennel, with no food or water, mind you, and had barely started working on our puppy. What made it ever worse, after everything already, they cut my puppy. And when I say cut, I mean a HUGE chunk of skin almost to muscle. They complained about him being squirmy when I told them he was a puppy and this was his first grooming visit. They kept telling us they needed two people to hold him. So if two people were holding him how did he get cut so bad?? So a vet bill of $310 later, and with a very sad uncomfortable puppy, im headed home never to return to this god awful place. I gave them the benefit of the doubt and they gave me a whole headache. Take your dogs here if you want the trouble.

Right Ear Cut
P W.

The groomer cut both of my dogs ears. she told me about one dog, but she didn't tell me about the other dog she cut. When I picked up my dogs she was hollering at one of them to get out of the cage. My dogs was shaking like they was scared and there spirit was different, it took sometime the next day to act like themselves. Please just be careful with your babies (dog). I love my dogs very much, they are like my children and I don't want no one to mistreat them.

Tada!
Brent C.

After calling several groomers in a 20 mile radius, I called these folks. They had me bring my 3 pound Yorkie in. 20 minutes later my Kodi Bleu went right into the owners arms. She noted the knots in her fur and told me how to combat them. Later in the day they called me to say they had combed out all the knots and double checked if I still wanted to cut her short. I left it to their decision. When I picked her up they offered to cut her shorter if I wanted. They had done a great job on her face ears and paws. Kodi will be back in 8 weeks.

I would leave 0 stars if I could. DO NOT TAKE YOUR PET HERE. They do not care about animals. My dog nails were bleeding on every paw. They claimed it was from my dog walking on concrete?? Ok. That makes no sense. Not only that but his ears are bleeding on the inside. One ear is bleeding on the outside. My gut is telling me they had 0 patience and man handled my dog, just based on his injuries. They muzzled him and proceeded to tell how the neighbors complained about my dog barking. They probably shouldn't be located in the mall then. He is a puppy, I'm not sure what these people expect or what profession they think they got themselves into. When I called about the bleeding they told me I could bring him back and they would put a powder on the nails to make them stop. I will never bring them back here. I wish I wouldn't have even tipped and I wish I would have read through the reviews.. Pathetic they call themselves pet groomers. Below you can see all the pictures of him bleeding. His grooming was done at 12:30 and we picked him up at 3pm, he was still bleeding at 5pm.

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3 years ago

Groomingdale's does at wonderful job grooming our sweet Missy. She is a Shizu/Poodle mix. She always looks and smells incredible.

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7 years ago

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Petco

Petco

(14 reviews)

Southaven

I used to work for a low cost vaccination clinic and this location was always one of my favs. Its…read morealways something going on, pet adoption, vaccines or just getting pet food. They cater to more than just cats and dogs. The grooming department is always booked and busy. I get my dog food n other necessities. Happy to see more Grain-Free options

My dog has been getting groomed at Petco in Southaven for a year. The manager/groomer does great…read morework; however, the lack of customer service is overwhelming. For example, I had a 1:00 appointment for grooming, however, I arrived at 12:50, Madison, the manager informed me that I needed to wait in my car until the appointment time because I was too early. I never understood why the manager/groomer would behave in this manner. My inference was that Madison was on a supreme power trip. The absolute last time I brought my dog to this groomer; I was checking my dog in at the counter and usually the groomer will consult with the owner about the grooming needs. Another groomer asked Madison to come and consult with my dog and I. Madison turned around and stated. "I need to finish this dog, you do it". I was perplexed because Madison was the groomer scheduled for service. The check-in process is no longer than 3 minutes. The lack of professionalism. I called the store to express my dissatisfaction, and Madison told me she could not groom my dog because he was too anxious. Oh! how ironic. I asked her could anyone else in the grooming department groom him and she gave me a hard no and continued with I need to come and get my dog. If my dog was being anxious, he was definitely feeding off Madison's energy.

Osana's Pet Salon

Osana's Pet Salon

(21 reviews)

Olive Branch

I started taking my late dog Laci to Osana's not that long after she opened…read more She relocated from Texas! I was very pleased with her service. Fast forward to November 2024. I took my new Shih Tzu for grooming paid over $50. He looked as if nothing was done. I spoke to Osana she advised she would redo him herself free. I advised her I was leaving town the next day for 4 days. She stated no problem. I have her personal cellphone number. I called and texted several times. One of her employees said she will call me when she has time. Here we are 1-2-2025 and I'm still waiting on an appointment. Now my dog is matted and I tried to clip his hair myself so he can see. I called again and she still hasn't returned my call. I've always supported small business owners. I understand she had to make money during Thanksgiving instead of doing my fur baby. But I've already paid for Kobe service. I do not like when business owners do not keep their word. Your word should be bond. My husband post pics of our fur baby back in November on his social media page. Because he's an officer with OBPD and has a bigger follower. It's obvious Kobe is too much for those young ladies to handle I noticed that myself. A sanitary job include cutting the nails but n o file. Which means Kobe was scratching our family members. I learned everything is now separate. I will not post pics of what my baby looked like in November and now. But I will say I am so disappointed in how Osana do business now. It should take 8 hours or more for a sanitary groom. Osana promised me a full groom for what happened. I was going to dispute the charges in November. Not keeping your word ... Speaks volume about integrity. I call it stealing.

My baby girl Roxie needed grooming, and this is the only place I take her to! They're so diligent…read moreand caring, and they take out the time to listen to how I want her to look. I will be back!

Groomingdale's - groomer - Updated May 2026

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