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    Southern Tails

    3.0 (2 reviews)
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    Services - Southern Tails

    Pet boarding

    Private dog training

    Southern Tails Photos

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    1 year ago

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    2 years ago

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    PetSuites Olive Branch

    PetSuites Olive Branch

    (7 reviews)

    A Truly Exceptional and Compassionate Pet Care Experience…read more I cannot say enough wonderful things about PetSuites in Olive Branch!!! A few weeks ago, we adopted our sweet Great Pyrenees, Keeper, from an animal shelter. She had been through so much in her young life--neglect, abuse, she was covered in ticks, fleas and severe matting that made her grooming a major challenge. Despite an already busy Saturday, the amazing team at PetSuites made time to squeeze her in for an emergency groom. It was a long process, taking hours due to the severity of her condition, but they handled it with such patience, compassion, and care. They communicated with us every step of the way, ensuring we were comfortable with each decision they made, and it was clear they were as invested in Keeper's well-being as we were. Their kindness didn't stop there. Our other Great Pyrenees, Awesome, has attended their puppy daycare several times, and every single time we walk in, they greet him (and us!) by name. They remember his personality, ask about him, and truly treat us like family. There is no better feeling than knowing your pets are in the hands of people who genuinely love and care for them. PetSuites has earned our loyalty for life. If you're looking for a place where your pets will be treated with love, respect, and top-notch care, this is the place to go. Thank you, PetSuites, for being so incredible to our fur babies and for treating us like family!

    To the manager who responded - Please clarify the following:…read more1. The misrepresentation of a customer by stating the manager has made several attempts to contact. To date, there has not been a single attempt to the number I saw the team write down, repeat to make sure it was correct and place on the manager desk. My contact was left specifically to reach me, NOT call my husband and assume we are always able to connect. 2. To date, I have not been updated the specific acts. I do not assume my dog didn't present with fear. But as both my husband and I clarified with the team - this dog was a rescue and was previously abused. However, he does NOT go after anyone out of the blue. We specifically spoke with team who understood and we were able to find a good alternative to not trigger. How the manager in less than 5 min was able to not listen, and conclude our dog is not safe. Amazing. Side note - we've worked with world renowned dog handlers who do understand the differences in aggressive, attacking and fear. He was diagnosed with fear Thank you for your transparent and honest clarification. I look forward to connecting as previously requested 6 days ago. (Follow up review from their response below): "Customer Service Business Customer Service Thank you for your feedback. We have called you multiple times and unfortunately, you have either been too busy to talk or we had to leave a voicemail. Upon reviewing the footage of the incident, we believe that it would have been unsafe for our team to care for your pet due to the reactivity displayed when you left the pup unleashed in our lobby while you went to your car. We apologize for any inconvenience this caused and hope you find a better fit for your pups' needs in the future."

    Southern Tails - petboarding - Updated May 2026

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