The people here seem very nice but they do not listen, this is my second bad experience with them and I will not ever be going back. It's very hard to find a good groomer that you are comfortable leaving your dogs with, so it's very unfortunate they don't listen to the client. I have scottish terriers and the first two times we took them they were cut fine, the third time we specified not to cut the beard square like a schnauzer and they did anyway. We booked one more appointment as I did not have the time to do the grooming myself. I was very specific on wanting a scottie cut (beard, eyebrows and skirt), I also wrote scottie cut on the card, we went over the blade length as my dog does not like to have her hair shaved short. I thought we were both in agreement after all the details we discussed. I came back to find my dog COMPLETELY SHAVED, I don't even know how you could assume that's a scottie cut, that is no where near the standard cut and I specifically said she does not like her hair very short. I was civil in discussing how disappointed I was but this is unacceptable, it take 1-2 YEARS for a full shirt to come in, in the meantime my dog is not acting herself as she has no hair. An apology isn't really worth much when none of this can be fixed, the groomer tried to act like it was my fault because I didn't write skirt on the card. If you are unsure why not check with the owner? If I had wanted the dog shaved if would stand to reason that's what I would have asked for. We are very upset that this lack of communication, never did either the groomer or myself say anything about shaving ahead of time. We will not be back and our families that use them won't be either. read more